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Traveller rating
372
169
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All reviews complimentary breakfast business center hilton honors great stay room was clean easy access morning breakfast fitness center place to stay staff was friendly parking lot off the highway one night stay yogurt maine colby doreen
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1 - 6 of 579 reviews
Reviewed May 4, 2021

Every special request was accommodated. Everyone was polite and went out of there way to help. The team appeared to be happy and upbeat. The kind of staff that any business would like to represent them.

Date of stay: May 2021
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Review collected in partnership with Hampton
Thank johnmlvn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan Blair, General Manager at Hampton Inn Waterville, responded to this reviewResponded May 9, 2021

Thank you very much for taking the time out of your day to complete a TripAdvisor survey for our hotel! We definitely appreciate the feedback we receive, good or bad, as it lets us know what we are doing right and what we could be doing better as we continually strive to continue to provide the best in customer service and cleanliness in the area.

Thank you for your kind words about our staff. The majority of them have ben here for many years and they make my job easy! :-)

Kr,

Nate Blair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2021

This is the best place to stay when in Waterville Maine! They have very clean spacious rooms and the staff is top notch. They go out of their way to make your stay comfortable, even during COVID times.

Date of stay: March 2021
  • Trip type: Travelled on business
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Review collected in partnership with Hampton
Thank Edward N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 24, 2021

We spent the first night of our trip in a different hotel with hair in the bed and stains on the blankets. Did not sleep at all. This hotel was spotless. Even the remote had plastic on it and there was no doubt everything was cleaned and sanitized. We have no plans to stay anywhere else when we come for family visits! The staff, all of them, pleasant and friendly and you could tell they liked their job.

Date of stay: March 2021
    • Value
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Review collected in partnership with Hampton
Thank landsreed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan Blair, General Manager at Hampton Inn Waterville, responded to this reviewResponded May 9, 2021

Thank you very much for taking the time out of your day to complete a TripAdvisor survey for our hotel! We definitely appreciate the feedback we receive, good or bad, as it lets us know what we are doing right and what we could be doing better as we continually strive to continue to provide the best in customer service and cleanliness in the area.

Thank you for pointing out the cleanliness in our guest rooms. Our team takes pride in their work and cleanliness (pre-covid as well) has always been a point of emphasis.

Kr,

Nate Blair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 18, 2020

This was very comfortable location and stay. I switched to this location and chain from a less satisfactory competitor chain. I’m glad I did! Normally I will stay at a Hilton property but the competitor chain was recommended by a coworker. In the future I will continue to let my pleasant experiences with Hilton guide my decisions on business and personal travel accommodations.

Date of stay: February 2020
  • Trip type: Travelled on business
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Review collected in partnership with Hampton
Thank Nicholas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 14, 2020

Needed a room for the night near Waterville Courthouse. This hotel worked out perfectly! The staff was friendly, the room was clean, breakfast was great. I used the fitness room for the first time while traveling. Felt good to get in my exercise!

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank susanE6246WC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan Blair, General Manager at Hampton Inn Waterville, responded to this reviewResponded January 17, 2021

Thank you very much for taking the time out of your day to complete a TripAdvisor survey for our hotel! We definitely appreciate the feedback we receive, good or bad, as it lets us know what we are doing right and what we could be doing better as we continually strive to continue to provide the best in customer service and cleanliness in the area.

The majority of our guests throughout the year are business travelers like yourself. We try to make every guests stay with us as comfortable as possible but we realize that as a business travel you are most likely traveling alone and away from home so your comfort is super important! Glad you were able to enjoy the fitness center as well as breakfast during your stay with us.

Kr,

Nate Blair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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