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“Excellent Customer Service”

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Cherry Hill Park Campground
Certificate of Excellence
Reviewed 27 April 2008

Our very first RV trip, our very first RV park. Not knowing what to expect I was blown away by the customer service. They provided me with all the information I needed from campground site specific to how to navigate the Metro. They even carried the tickets I needed. Laundry facilities were great and the conference facility they were located in was clean and updated. Bathrooms were clean but a little dated and the movie night was a miss. We waited over half an hour then left because it hadn't started yet. That being said we wouldn't hesitate to stay at Cherry Hill again. Overall very clean and exceptional customer service.

  • Stayed: April 2008, travelled with family
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3  Thank HaveRVwillTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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423 - 429 of 445 reviews

Reviewed 21 October 2007

We travelled down the east coast on our first visit to the USA and on our first RV trip. I was not sure what to expect but was plesantly suprised when we arrived at Cherry Hill.
The front desk staff were very helpful and provided us with lots of information and vouchers for when vsiting Washington DC. The campsite shop was one of the best that we came across due to it being well equipped with all of the essentials.
The grounds were clean and had excellent facilities. There were two pools, which we never used but lookec clean. They also held exercise classes such as yoga etc, but never got round to attending one of these.
The restaurant was excellent value for money, and cooks an excellent breakfast.
There was excellent transport links into the city and the staff are more than happy to help you out with instructions. The only downside was that the campsite was quite a way out from the city. It took approx an hour to get into Washington DC, but underground and buses run until quite late.
The toilet and shower blocks were clean, but I found them quite spooky at night due to anyone having access and the campsite being open!!

Stayed: September 2007
5  Thank Honey1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2007

The front desk staff was very friendly. The campground was very clean and the bathrooms were always clean during our stay. They have two pools, one designed for kids and the other for adults... they close the pools at 10pm which is a big plus. They have a restaurant, game room, laundry, lounge with big screen tv. They also play movies at their outdoor theatre and they also sell candies, popcorn, etc at the theatre. We definitively had a great time and would recommend. Also, all the entertainment is located in one single building.

If you want to see more pics please email me... I couldnt get them all in here because they exceeded the alloted space.

  • Stayed: July 2007, travelled with family
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5  Thank lgroman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2006

We stayed at Cherry Hill for almost a week while sightseeing in Washington DC. We were also celebrating our anniversary. We found the campground to be very nice and well maintained. The staff was very helpful and friendly. The sights were a little small. The camp store was very nice and was well stocked. We were too tired at the end of each day to enjoy the pool or other facilities. I highly recommend the metro system in DC. A map and weekly subway pass will be your best companions during your stay. The bus will pick you up at the campground, but we found ourselves waiting for long periods at the metro station. You may want to buy a smart pass and drive to the Greenbelt Station, skipping the bus. The bath houses were exceptionally clean and required a pass code to enter. A pass code is also needed to enter the main gate to the campground. Overall, we were very pleased with our stay here and will probably stay here again in the future.

  • Stayed: August 2006, travelled with family
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7  Thank lisacpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2006

cherry hill campground in college park md was a good place to stay. while i was too tired at the end of the day to really enjoy it, the kids loved going to the big heated pool and hot tub every evening while i cooked dinner. the pools were not all open because it was too early in the season. the area was very clean. i think we saw the mini golf located at the front of the office but it looked more like a very small flower garden that had not been cleaned out for summer yet. if this was the courseit looked fine for very small children but that is about it. i may be mistaken and may have missed the real course since i did not do much walking around the campground. in the evenings there is a movie playing on both an indoor and outdoor screen. the night we went to do laundry they were playing march of the penguine.all sites have cable hookups the sites are very small and close together (about 12' between campers (it kind of reminded us of going to a nascar race camping lot) but clean and level and easy to back into. we did not spend much time there so we were not bothered by this coziness. there were mostly big rvs there so the bathhouses were not very busy in the morning. i like to take long showers so i usually dont shower in the camper. a good thing is the showers are free. not the case at all campgrounds. the bath houses were fairly clean but not the cleanest i have seen. toilet seats had dried lint and hair like a dirty cloth was used to clean them. but i have also been in some campground bathrooms where too much bleach was used without rincing and my clothes were ruined. (at 7am they were kind of old clean not freshly cleaned. we never saw the maintenance people so the bathhouse was never closed when i went to use it.) the campground store had just about everything you would want or need in it at fair prices. from ben and jerrys to camper parts. they allow pets and have a dog walking service that we did not use but saw frequently. the metro bus stops right in the entrance of the campground with a ticket office where you can buy bus tokens and metro fare cards from a live person. the ride on the bus brings you to the college park u station on the weekdays and greenbelt station on sundays. then you get on the greenline and can travel everywhere. i have to say that marie, a woman in the office, was not just unhelpful she was unhappy. she refused to help us retrieve the credit card number we had used to check in so that we could cancel our card after our wallet was lost on the metro bus. she was very rude not only with her attitude but her speech. dh had asked nicely at 7am when the campground opened and she refused him in a rude manner saying the she didnt know how nh does things but in md they dont to that. a few minutes later i made the trip back and after i insisted she go look for the number and she found it rather quickly but not before she called the owner and put me on the phone with him. before giving the number to me she made me sign a release form she had hand written without checking any of my identification to make sure i was who i said i was. i asked her if she would like to see my license and she snapped at me" no because i don't know who has a wallet." i thanked her very much for her time and she stomped off. another woman who was at the desk at the time of the first request stated that there must be a glitch in the system. another woman at the desk said sometimes those two get carried away and she hoped things worked out for us and understood because her daughter was suffering the effects of identity theft and it was ruining her credit. i later witnessed marie loudley confronting her coworkers at the check out counter,(who somehow remained professional), because she was not sure of the procedure of a free beverage coupon. this was done in front of the customer (a nice reitred gentleman who was confused as to why he had a free coupon and she was charging him without any explaination), myself, and other patrons. "she really doesn't care if she gives away free beverages or not"..... there was no thank you sir have a nice day. just stomping away as she complained loudly. i was in awe that someone who works in a campground office, where you are working with people who are on vacation and probably the friendliest people in the country, could be so unhappy in her job. this woman was very offensive. there were several people in the office and aside from those two, everyone was extremely friendly and helpful. they have an atm machine in the office. the priceper night is a little high at $50 per night but there is a 10% discount for different club memberships. while we spent quite a bit of money for gas, tolls, and campground, we figured it to be cheaper still than flying, hotel, and eating every meal out, and you have the comforts of your home. the grounds were very quiet at night. we did not pick this place for recreation we picked it for location but i think i would stay and relax for a couple of days on the way to someplace else if i came upon that situation. oh also i did see a couple of their cabins from the outside and think those would be a very good deal. they are the type of manufactured camp/mobile home you see starting to pop up now on lake fronts.

10  Thank carol f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2016
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  • Stayed: October 2016, travelled with family
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Thank Manuepil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2016
Google Translation

  • Stayed: July 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank Manuel v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cherry Hill Park Campground

Address: 9800 Cherry Hill Rd, College Park, MD 20740-1210
Phone Number:
Region: United States > Maryland > College Park
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in College Park
Price Range: $258 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Cherry Hill Park Campground 2.5*
Number of rooms: 400
Official Description (provided by the hotel):
As the closest RV park and campground to Washington, D.C., Cherry Hill Park is the perfect place to stay while camping and exploring our nation's capital. In addition to sites for RV and tent campers, Cherry Hill Park offers lodging in yurts, group cottages, and premium log cabins. ... more   less 
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Also Known As:
Cherry Hill Park Campground Hotel College Park

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