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All reviews cinnamon rolls buffalo wild wings hi express room was clean front desk outback steakhouse first floor within walking distance pool and hot tub nice pool stores and restaurants would definitely stay here again nice hotel the breakfast area lots of variety breakfast was delicious antietam battlefield
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Reviewed October 7, 2017 via mobile

Stayed here on a Friday night. Room was nicely furnished and clean. The free breakfast was good with a good variety of food. The elevator carpet needs to be replaced since it is past worn out.Would stay here again in the future.

Stayed: October 2017, travelled solo
Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded October 10, 2017

Thank you for your review. I am very happy to hear that you enjoyed our breakfast. However, I am sorry to hear that you were not satisfied with the condition of the carpet in the elevator. Please rest assured that this information will be communicated to the appropriate department and thank you again for staying with us, and we hope to have an opportunity to serve you again.

Sincerely

Ashley Devonshire
Front Office Manager
Holiday Inn Express Hagerstown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2017

Friendly staff. Quiet and clean.Decent breakfast. Laundry facilities..Very convenient to shopping and many restaurants. Easy access to route 70 and 81. Outlet Mall within couple miles. City Park with lake and swans within a couple miles. Very well located.

Room Tip: Second floor middle room. Quiet.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank mico611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded October 7, 2017

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and the best of amenities.

Sincerely

Ashley Devonshire
Front Office Manager
Holiday Inn Express Hagerstown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 19, 2017

We had a one night road trip stop here and I wish we had more time! The General Manager Kathy is awesome and the front desk folks top notch! The hotel was very nice, clean, well appointed, great breakfast in the morning, pool, several restaurants basically in same parking lot which was a relief so no more driving to go to dinner. Thanks for a great stay and we'll be back when we can spend more time there!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank anchormanage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded September 20, 2017

Thank you for taking the time to share your positive feedback regarding your recent stay with us on IHG Review and TripAdvisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. We all hope you will choose to stay with us should you visit the area again.

Sincerely
Ashley Devonshire
Front Office Manager
Holiday Inn Express Hagerstown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 3, 2017 via mobile

Just a one night stop on a road trip from Pa to NC with dogs but nice, clean, two comfy queen beds, good breakfast, dog friendly. Very satisfied and will stay again if passing through area again which we do often.

Stayed: September 2017, travelled with family
Thank Todd G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded September 5, 2017

Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Hagerstown. We look forward to welcoming you back soon!

Sincerely

Ashley Devonshire
Front Office Manager
Holiday Inn Express Hagerstown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2017 via mobile

My husband and I just took a 2100 mile trip, and this hotel was home for the first night. It was our favorite place of all the different hotels. Clean, quiet, a friendly staff, and a good breakfast are all the factors that made it our #1 choice!

Stayed: August 2017, travelled with family
Thank JGHM2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded September 7, 2017

Wow! What a wonderful review, we truly value your feedback and appreciate your business and trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely

Ashley Devonshire
Front Office Manager
Holiday Inn Express Hagerstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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