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“Well Maintained facility with great location for the Outlets”

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Homewood Suites Hagerstown
Ranked #3 of 21 Hotels in Hagerstown
Certificate of Excellence
Reviewed 9 November 2017

We got the 1 bedroom suite and it was roomy, clean and well stocked. The hotel itself is very well maintained and the staff was as helpful and friendly as could have been expected.
Breakfast on Sunday morning got a little crowded around 8:30 am, but the staff did their best to replenish everything and make sure that all guests found what they were looking for.
It's less than a 10 minute drive to the outlets and there's also a decent mall just across the street from the hotel.

  • Stayed: November 2017, travelled with family
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Thank Capitol_Backpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky F, Manager at Homewood Suites Hagerstown, responded to this reviewResponded 18 December 2017

Thank You for your review of our hotel. Sundays do tend to get busy, we strive to make all of our guests at home and well fed! We hope to have you come back and stay with us soon.
Best,
Rocky Frye
Assistant General Manager

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18 - 24 of 715 reviews

Reviewed 22 October 2017

My sons and I stayed here as a base to explore the Antietam and Gettysburg battlefields. We were very pleased with the accommodations, services, and more than helpful and friendly staff. Each morning we were pleased with both the selection and quality of our breakfasts. Upon returning at night we found the rooms to have been professionally and thoroughly cleaned.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank josephrM9269QJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky F, Manager at Homewood Suites Hagerstown, responded to this reviewResponded 23 October 2017

Thank you for your kind words. I remember you and your sons, I recommended that you eat at Bulls and Bears on one of the nights you were here. It was so pleasant to have you stay here with us. I hope you can come back soon.
Best,
Rocky Frye
Assistant General Manager

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Reviewed 21 October 2017

We stayed at Homewood Suites on our way to North Carolina and it was the perfect place. The service was excellent. They allowed pets so our dog loved it as well. The social hour and included breakfast were really good. The room/suite was really nice and very clean.
I would definitely recommend it and will return!

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank kmf636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky F, Manager at Homewood Suites Hagerstown, responded to this reviewResponded 23 October 2017

We appreciate the time it took for you to review us! Its so nice to hear that you and your Dog loved the stay. I hope you come back soon.
Best,
Rocky Frye
Assistant General Manager

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Reviewed 21 October 2017 via mobile

The entire stay was a cluster. When we checked in after 10 the clerk was distracted and complaining about the "strange people" staying in the hotel. When we got to the room we were overcome with the smell of air freshener. So strong it burned our eyes but since it was late we turned on the ceiling fan, A/c and went to bed hoping for the best. By midnight we had enough. The more the A/c ran the worse the smell got. So we asked for another room. A new clerk tried her best to get mgmt. on the phone as the hotel was sold out. Fortunately she took it upon herself to move us down the road to a Holiday Inn Express where we got a clean comfortable room that didn't smell (and the bed was more comfy!) We were told our room would be comped however we got charged for both rooms so had to return in the morning to address that. Besides that, this hotel is in need of a serious update.

Stayed: October 2017, travelled as a couple
Thank aprincesstoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky F, Manager at Homewood Suites Hagerstown, responded to this reviewResponded 23 October 2017

Thank you for your Tripadvisor review. I would like to extend my deepest apologize for the issues you experienced at the Homewood Suites. I can understand how frustrating it must have been to have a strong smell in the room while you're just trying to get a good night sleep. I am very glad that you got to stay at the Holiday Inn Express and got a restful night sleep. I have followed up with the Holiday Inn Express and made sure that the billing was sent to us. Your card has been refunded for any charges. As for any charges from the Homewood Suites, we only authorized your card at check in, so the hold will be released within 3-5 business days. Again, I am very sorry for everything and I hope in the near future you could give us another try.
Best,
Rocky Frye
Assistant General Manager

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Reviewed 21 October 2017

Beautiful room, courteous staff, outstanding breakfast and very clean premises. Pleasant experience overall. Would highly recommend this motel to family, friends, and professional counterparts. A special thanks to the staff who was so accommodating.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank G6471SKjoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky F, Manager at Homewood Suites Hagerstown, responded to this reviewResponded 26 October 2017

Its always nice to hear when a guest has a great stay! I am so happy you experience was pleasant. I hope you can come back soon.
Best,
Rocky Frye
Assistant General Manager

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Reviewed 16 October 2017

if you are in this area, this is the place to stay!! the rooms are amazing. the breakfast and small plate offerings at night are well worth it. it is close to anything that you might need. easy to find. the staff is ready and willing to help with whatever you may need. I walked in my room and thought....I get all of this for what I just paid???? this hotel tops anything around it.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank fredbO9731JP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky F, General Manager at Homewood Suites Hagerstown, responded to this reviewResponded 19 October 2017

I appreciate you giving us such a great review. Its really nice to hear you enjoyed your stay. We are in such a prime location for shopping and food. I don't always hear we are so easy to find, so I am glad you had no troubles. Our evening social is Monday through Thursday so, I hope next time you stay with us you can enjoy it again.
Best,
Rocky Frye
Assistant General Manager

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Reviewed 11 October 2017

We only stayed here one night so did not prepare any meals but the kitchen was very well equiped to do so. The bed was comfortable and the complimentary breakfast was good. The pool areas was clean however the hot tub jets are very noisy.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank kennethsV2001BA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky F, General Manager at Homewood Suites Hagerstown, responded to this reviewResponded 19 October 2017

I can understand your frustration with the jets being loud, I am very sorry. Thank you for taking the time to give us a great review and we hope to see you soon.
Best,
Rocky Frye
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Hagerstown

Address: 1650 Pullman Lane, Hagerstown, MD 21740-7132
Phone Number:
Region: United States > Maryland > Hagerstown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hagerstown
#1 Business Hotel in Hagerstown
#1 Romantic Hotel in Hagerstown
Price Range: $153 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Hagerstown 3*
Number of rooms: 102
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Also Known As:
Homewood Suites Hagerstown Hotel Hagerstown
Homewood Hagerstown
Hagerstown Homewood Suites

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