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“Terrible”

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Fairfield Inn Laurel
Ranked #5 of 17 Hotels in Laurel
Fairfax, Virginia
1 review
“Terrible”
1 of 5 bubbles Reviewed 11 December 2011

Rode elevator with bloodied, drunk man. Frightening experience. Front desk reported him as a regular guest. This after being given a room upon arrival that made my daughter go into allergic reaction. Hotel was fully booked so we were given the room of a "regular" who would not mind. This regular was given our room which we had laid on the beds in. The beds were not going to be changed because the housekeeping staff had left for the day. There is something sketchy about this hotel. It was also very old, did not smell that clean, had high odor of spray to cover up smells. Dingy. Can hear housekeeping staff cleaning adjacent rooms through thin walls. Staff was very nice and helpful but my daughters and I were fearful. First time I have ever left a rating on trip advisor but feel strongly that this hotel is not up to Marriott standard.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marty c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bombay-M, General Manager at Fairfield Inn Laurel, responded to this review, 13 December 2011
Marty
Hi, my name is Bombay and I am the General Manager of the Fairfield Inn by Marriott Laurel, MD.
Let me begin by thanking you for your review. It is honest opinions such as yours that let us know what we are doing well and where we need to correct to become a hotel that people want to return too.
Let me first apologize for one of our guests being in an inebriated state and not being a welcome sight to you and your daughters. That having been said, I have read your comments and shared them with our staff members. Us not living up to the Marriott standard during your stay is a mark that we don’t want to bear.
We should have made sure that we gave you a room that made you and your daughters comfortable from the get go. We are taking your experience here as a training tool to make sure that despite our age, we are a clean hotel and our staff are hospitable to all our guests.
Once again thank you for your review and your honest opinion. Your review shall not go wanting but shall be a reminder of what we never want our guests to think of us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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160 reviews from our community

Traveller rating
    45
    64
    33
    13
    5
See reviews for
69
30
12
33
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
NY
Level Contributor
112 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed 16 November 2011

Stayed one night. Easy free parking, fast check in, clean room, good bed and a decent breakfast.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raincheck10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bombay-M, General Manager at Fairfield Inn Laurel, responded to this review, 18 November 2011
Hi, my name is Bombay and I am the General Manager of the Fairfield Inn by Marriott Laurel, MD.

Thank you for taking the time to review and comment on your recent stay with us here at the Fairfield Inn, Laurel.

On behalf of the staff here at the Fairfield Inn, thank you for your patronage and look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 25 September 2011

We stayed at the Fairfield Inn in Laurel while visiting my inlaws. It was a clean, comfortable hotel with a great breakfast.

The beds were comfy, the pillows were great and the room was very clean. The front desk staff went above and beyond for us.

Breakfast was waffles, yogurt, biscuits, fruit... Filled my hungry sons up!

We will be back next month!

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susieq76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bombay-M, General Manager at Fairfield Inn Laurel, responded to this review, 14 November 2011
We would like to thank you for commenting on your recent stay with us.

It is from reviews such as these that we can make sure that we are doing everything to make sure that our guests are happy and want to return.

We are glad that you had a wonderful experience and look forward to hosting you again on your next visit to the area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adirondacks
Level Contributor
127 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed 23 September 2011

The lobby might have been the best part of this hotel. Room was no more than a two star. Cheap towels, hard beds and lots of noise. The room and bathroom was clean.

Room Tip: Stay somewhere else
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bombay-M, General Manager at Fairfield Inn Laurel, responded to this review, 14 November 2011
Thank you so much for your review and also for your honest opinion of your stay with us.

We have taken your review and shared it with our staff members. We have also noted your comments about the quality of the room. I would like to let you know that we are in the process of getting new Linens for our hotel to make all our guests are comfortable.

Once again thank for your honest review and we hope you can give a second chance to show that we are much better than our first showing.
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Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 7 September 2011

We stayed here for only one night. From the time of check-in to the check-out time next day, the stay was a pleasant one. We were greeted nicely, check-in took only a couple of minutes and on our way out that evening, we were again asked if everything was right. The room was clean. We didn't see a shower cap but we could have asked for it. The only thing that was missing was a fridge/refrigerator but it didn't make much difference to our short stay. This was a two double-bed room for a maximum of four. The complimentary breakfast was very good compared to some other hotels I have seen. Value for money, I would say.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank teebees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bombay-M, General Manager at Fairfield Inn Laurel, responded to this review, 15 November 2011
Thank you so much for letting us know about you recent stay with us.

We are happy that we gave you and your family a pleasant stay and made you feel welcome.

It is our hope that when you are in the area next we shall be your hotel of choice.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
State College, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 September 2011

Great price, easy on and off the main highway....bathroom was nicely sized and room was very comfortable. I would definitely stay here again, very close to restaurants.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nursekristenbabies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bombay-M, General Manager at Fairfield Inn Laurel, responded to this review, 15 November 2011
We would like to thank you for your business first and foremost. We are also very appreciative of your review on your recent stay with us.

It is from reviews such as these that we can make sure that we are doing everything to make sure that our guests are happy and want to return. I have shared your review with our staff members and they are happy for the name recognition that they have received from you.

The staff here is glad that you had a wonderful experience and look forward to hosting you again on your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverview, Florida
1 review
4 of 5 bubbles Reviewed 4 September 2011

My wife and I travel a lot, and we have never had a bad experience at a Marriott so I was a little concerned when I saw some negative reviews for this Fairfield. We were not disappointed, however. The facility lived up to Marriott standards in cleanliness and service. Betty and Travis at the front desk went the extra mile in taking care of our needs and giving us local information.

We would definitely stay there again if we are in the DC area.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cbowen27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn Laurel

Property: Fairfield Inn Laurel
Address: 13700 Baltimore Avenue, Laurel, MD 20707
Region: United States > Maryland > Laurel
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Laurel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Laurel 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Fairfield Inn Laurel Hotel Laurel
Fairfield Laurel
Laurel Fairfield Inn

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