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All reviews made to order breakfast evening reception free happy hour managers reception omelet living room pool and hot tub complimentary breakfast enjoyed my stay nice stay very nice hotel light rail the breakfast area crab cakes the room was nice inner harbor fitness center
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Reviewed July 27, 2018 via mobile

My family stayed at this hotel just one night prior to our flight home after a Baltimore/DC vacation. We took a train from DC to the BWI airport, and then the hotel provided free shuttle service to the hotel.

Like most Embassy Suites, we had a two-room suite that included a sofa bed. Room was clean and well-kept. Happy hour provided complimentary light refreshments. The front desk provided info for good delivery pizza for dinner. We had an early morning flight, so we were unable to take advantage of the free hot breakfast. The shuttle delivered us to our gate at the airport by 6:30 AM.

My kids LOVED the indoor pool. We had a pool at our hotels in Baltimore and DC, but this one was their favorite. I took advantage of the huge hot tub.

Great stay...even if for just one night!

Stayed: July 2018, travelled with family
Thank rtctfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this reviewResponded August 17, 2018

Good Afternoon rtcfield,

We appreciate you taking the time to share your experiences in #1 rated Trip Advisor. I'm happy to hear you enjoyed your visit and appreciate you choosing this Embassy Suites hotel.

Should your future travels find you in the Baltimore area, we once again welcome the chance to be of service to you!

Sincerely,

David Bowles
General Manager
dave.bowles@aimhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2018

This hotel is very dirty. There is mold around all the air vents. The breakfast area is dirty. The suites seem to be ok, but there is definitely room for improvement. I usually enjoy Embassy Suites hotels, but I will never stay at this one again due to how dirty it was. I would not even eat breakfast because of it.

  • Stayed: July 2018, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank nickmrhodes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamel_Merritt, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this reviewResponded July 28, 2018

Dear nickmrhodes:

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay at our property; particularly the cleanliness of some of the common area. We will take your comments under consideration as we continually work to improve our guest experience. Our engineering team and housekeeping are aware of the issues and are making the necessary repairs to ensure this does not happen again.

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Reviewed July 19, 2018

This hotel was in great proximity to airport. Check in staff was friendly and professional. Rooms were nice but smelled funny. Smell was covered up by deodorizer that soon faded. I changed rooms thinking that would solve problem. Not. But it wasn't unbearable. Think carpets need to be pulled up and replaced, with no carpet. Our family had a great time. Banquet was fab. Food was great, service was excellant. Great security, lively landscaping and great surroundings. We felt safe abd secure. Hilton embassey suites is always the best for family reunions. Stay here you will not be disappointed.

  • Stayed: July 2018, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank collettet472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this reviewResponded August 17, 2018

Hello collettet472,

I'm really happy to hear you and enjoyed your family reunion stay.

I sincerely apologize for the challenge you experienced with the deodorizer fragrance you mentioned in your guestroom. Please be assured that I will bring this to the attention of my Housekeeping leadership team for immediate corrective action.

Thank you for your comments. We again welcome the opportunity to be of service to you!

Best Regards,

David Bowles
General Manager
dave.bowles@aimhosp.com

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Reviewed July 18, 2018

Bad air conditioner and faulty elevators, very disappointed, hotel was nice except for the room being uncomfortable because it was warm , staff was called twice, came once to fix and air worked maybe a hour my entire stay.

  • Stayed: July 2018, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank traciewall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamel_Merritt, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this reviewResponded July 19, 2018

Dear traciewall -

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay at our property; particularly with the A/C in your room. We will take your comments under consideration as we continually work to improve our guest experience. Our engineering team is aware of the issues and are making the necessary repairs to ensure this does not happen again.

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Reviewed July 18, 2018

Clean room, friendly staff. Breakfast was good, all needs met. Pretty much everything you could ask for. I'd be happy to stay here again, the location is accessible to wherever you need to go and the shuttle was ready. All good here!

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this reviewResponded August 17, 2018

Hello Ann S,

Thank you for selecting the Embassy Suites BWI for your summer getaway. We are grateful for the opportunity to have served you and look forward to seeing you back in our hotel very soon!

Warm Regards,

David Bowles
General Manager
dave.bowles@aimhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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