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All reviews the concierge lounge champions restaurant bwi airport front desk lobby bar runs every minutes nice hotel an early flight nice stay up to date king bed stayed one night shuttle service baltimore area crab cakes rental car free shuttle
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Reviewed June 20, 2018

I stayed here for a conference. There were other conferences going on at the hotel at the same time and I understand that things can get busy, but I don't take that as an excuse as they knew what they were getting into. The conference organizers arranged for travel so it was tough coming in before the regular check in time, but again, they could have had extra housekeeping on duty knowing how many people were due. I sat in that hotel lobby for 3 hours until the 4 pm check in time and other attendees didn't get rooms until well after 5 pm. Rooms did not appear to be given out on a first come basis but by some mysterious system in which people who came in at 3 pm received rooms before people who were there at 1 pm waiting. There were also little glitches which I was not in the mood for after sitting there so long, then having to go to an afternoon training session, like the key card deactivating, sketchy internet access instructions and the next day after housekeeping came in they turned the air up so the room was ice cold. The conference food was also strange. The breakfast the next morning for the group consisted of hard boiled eggs served with the shell still on so you had to peel them on your plate, Belgian waffles that had been defrosted but not toasted and deep fried bacon. Everything was cold. The meat was tough at dinner and lunch the next day was baked potatoes, but they were too lazy to cut the potatoes in half so you had to unwrap your silverware at the buffet table and do it yourself before putting on your toppings. Everything just seemed slightly off. Would probably not stay here of my own volition.

  • Stayed: June 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank jodyv619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at BWI Airport Marriott, responded to this reviewResponded June 21, 2018

Dear Jodyv619,

Thanks for choosing us for your recent conference visit. We are truly sorry for the experience you had during check in, as we want every guest to feel prioritized. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again.

Willie Wright
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2018

We stayed here on business and it is a great place to stay. The check in staff welcomed us warmly and when we came back downstairs to meet friends they were quick to help us with new room keys (one key did not work). The next day they helped our group with recommendations for dinner (good choices) On the third day the house keeping staff did not leave coffee or tea bags in our room and the nice young woman who welcomed us at arrival, Crystal, quickly gave us extras and wanted to do anything else she could to help us. Would gladly stay here again. This courtyard does not have free breakfast but the bistro does offer limited breakfast options.

  • Stayed: June 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank JAB43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 13, 2018

My husband & I have stayed here 2 times and really, really enjoyed this establishment. Professional, clean, comfortable and excellent location. The airport shuttle service is very convenient. Ali, at the front desk, is very good at his job, he is an asset to the Marriott Corp. The Park & Fly benefit is very good. We did the reverse, parking in their lot for 10 days while on our trip and then staying at the hotel, for one night, upon our return. Car was safe, fine. And we saved money with no airport parking. The bed is very comfortable, the huge bathroom is greatly appreciated. The entire hotel is very clean and the staff is so friendly and caring. Again, I would highly recommend this hotel.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank 220Molly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at BWI Airport Marriott, responded to this reviewResponded June 13, 2018

Dear 220Molly,

On behalf of our staff, thank you for the terrific review! Whether visiting for business or for a relaxing vacation, we love to be your home away from home with our spacious style, modern amenities, and friendly service. Your recommendation is truly appreciated, and all of us at the BWI Airport Marriott look forward to having you and your husband’s visit again!

Willie Wright
General Manager

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Reviewed May 29, 2018

Close to BWI, less than 10 minutes of driving. Hotel shuttle is only available before 1am. We arrived at BWI after 1am due to the flight delay. Hotel reimbursed the taxi fee up to $10, which is enough for this distance. Room is clean but not new. Breakfast is on the first floor concierge but selections are less than many Marriott we have been to.

Stayed: May 2018, travelled with family
Thank reinrein2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at BWI Airport Marriott, responded to this reviewResponded May 30, 2018

Dear reinrein2018,

Thank you for being our guest at BWI Airport Marriott and for sharing your review. We are glad to know you had a wonderful stay with us and loved our great location along with the service we offer. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon.

Willie Wright
General Manager

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Reviewed May 29, 2018

This was my third Courtyard stay in Maryland in one week and it was very clean, nicely updated and very convenient to BWI. Except for very loud children in the adjoining room (note to self - never accept a connecting room again!) it was a good stay. Also, unlike many airport hotels, I did not hear any jet noise and this hotel had a nice courtyard for sitting.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Service
Thank megrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at BWI Airport Marriott, responded to this reviewResponded May 29, 2018

Dear megrey,

Thank you for choosing the BWI Airport Marriott once again for your accommodation and for sharing your review. We are glad to know you had a wonderful stay with us and enjoyed your clean & comfortable room. We are sorry you were disturbed by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and look forward to welcoming you back again soon.

Willie Wright
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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