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“Fair price, fair room”

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Metro Points Hotel - Washington North
Ranked #1 of 1 Hotels in New Carrollton
Reviewed 23 April 2017 via mobile

My husband and I stayed at the Metro Points Hotel this past weekend while in town for a wedding. The hotel was easy to find and check-in went smoothly. The lobby and check-in area are nice and welcoming. The rooms leave quite a bit to be desired, especially the bathrooms. A ventilation fan would go a long way with helping pull out the hot air and steam from the shower and keeping the room from smelling moldy. The shower and tub were outdated and desperately needed some new caulk. The beds thankfully were comfortable to sleep on and housekeeping did a nice job of fixing up our room while we were out for our second night stay. There is also a shuttle that goes from the hotel to the New Carrollton station to catch the Metro to go into D.C., which is a nice feature. Finally, we also enjoyed the breakfast and coffee provided. If you are looking for a fair room at a fair price, then this is the place for you. If the rooms were spruced up, particularly the bathrooms, this could really be a top notch hotel. Otherwise, I'd say it is pretty average.

Stayed: April 2017, travelled as a couple
1  Thank Jacqui P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 25 April 2017

Dear Jacqui,

Thank you for sharing your thoughts on your stay with us. We are pleased to be your choice for accommodations while attending such a beautiful affair and we are happy to hear that our courteous associates were welcoming. As you discovered, our comfortable beds, clean rooms, and convenient shuttle services provide a high level of quality for the value. We appreciate you settling in with us and look forward to your return.

Sincerely,

Metro Points Hotel

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Reviewed 22 April 2017 via mobile

As others have said, the building and lobby are updated and impressive. The room less so. When we walked in, there was an overpowering floral air freshener smell. Odors are sometimes an asthma trigger for me, but we gave it a few minutes and I was fine. We soon became nose-blind to it.

The bed was comfortable and bathroom amenities adequate. The room was clean. Some wear on the night stands and desk and evidence of an old leak above the window (peeling paint and discoloration). The pillows were plentiful but nothing to write home about.

A little disappointed the breakfast doesn't open until 7am on weekends, as we wanted an early start.

Stayed: April 2017, travelled as a couple
Thank HeidiDugan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 25 April 2017

Dear Heidi,

It is pleasing to know that you found your stay with us comfortable. Our recently updated lobby is a welcoming addition to our quality service. We are happy to have hosted you and although breakfast may not have started at your desired time, we do hope you enjoyed our tasty offerings. Thank you for choosing Metro Points Hotel and we invite you to stay with us again soon.

Yours in Hospitality,

Metro Points Hotel

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Reviewed 17 April 2017 via mobile

Looks can sometimes be deceiving. That was most certainly true in this case. The building looked spectacular. A clean lobby with a professional staff had the family thinking we hit the hotel jackpot. However, that quickly changed once the elevator doors opened on the floor where our room was located as a stench smacked us across the face. Stained carpets and a poorly lit hallway raised our eyebrows. We opened the door to the room and found an average looking room with older furniture, including a closet/tv holder with a pullout table and chair. The beds were comfortable and the bathroom was adequate. Considering the price, I think we got a good deal especially after factoring in the free breakfast.
The hotel provides a shuttle service to the closest Metro station but, considering the cost out the train ride, it may be financially beneficial to drive into the city and park in a garage.

Stayed: April 2017, travelled with family
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 18 April 2017

Dear Michael,

We appreciate you taking the time to share your thoughts. It is a delight to know that our clean lobby and gracious staff were highlights of your stay. We regret that our room amenities did not meet your expectations as we strive to provide comfortable, quality accommodations at a great value. We are glad to know that our complimentary breakfast was pleasing to you and that you found our shuttle convenient for your trip to DC. We thank you for choosing Metro Points and invite you to join us again soon as we are confident if given a second chance to host you, we will earn your 5-star rating.

Yours in Hospitality,

Metro Points Hotel

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Reviewed 12 April 2017 via mobile

We used Booking.com and specifically requested a room with 2 queen beds for our 4 person family. When we arrived we were told that it's first come first serve and was given a handicap room and they brought in a roller bed. The handicap room just had a larger bathroom the room itself I assume was standard size so the roller bed plus our luggage took up all the walking space. Also the room did not have hot water. The roller bed was also slightly larger than a twin so was very hard for both my 10 and 8 year old to sleep comfortably. No concession was offered for this.

Pros:
Clean hotel
Free breakfast (did end before 10am)
Close to train
Free parking

Stayed: April 2017, travelled with family
Thank thisismeonline_yeah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 13 April 2017

Dear Valued Guest,

We sincerely appreciate you sharing your comments with us. It is this kind of feedback that enables us to continue to strive for excellence in serving you. We regret that we were unable to fulfill your room request and that our amenities did not meet your needs. We are glad you enjoyed our complimentary breakfast and convenient location. Thank you for choosing Metro Points for your visit. We look forward to hosting you again soon to provide you with the quality experience we are determined to deliver to each guest.

Yours in Hospitality,

Metro Points Hotel

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Reviewed 11 April 2017

Don't even think about coming here the hotel is a mess. I walk into the hotel and the bar is right there and very loud. The room wasn't much better the shower was very dirty and j almost didn't want to get in it. The bed was also very nasty and uncomfortable then I go to breakfast and they are out of most things. Just a awful stay overall. Also the Wi-Fi doesn't work at this hotel as well.

  • Stayed: April 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank panthersfan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 13 April 2017

Dear Panthersfan,

We are grateful for the time and attention you took in sharing your feedback with us. We are dedicated to addressing guest comments and find this to be the cornerstone of excellent service. It is regretful that the noise level and amenities were not what you expected, and we apologize for any inconvenience. Thank you for choosing Metro Points Hotel. We do hope you will provide us with another chance to provide you with a quality stay.

Yours in Hospitality,

Metro Points Hotel

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Reviewed 1 April 2017 via mobile

Spent 2 nights here.
Can't beat the price for what you get. Clean room with fresh toiletries every day, coffee in room, free hot breakfast, and shuttle to downtown DC. Parking was not any problem. Plan to stay again.

Stayed: March 2017, travelled as a couple
Thank Surrey30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 4 April 2017

Dear Surrey,

Thank you for sharing your great experience with us! We are so pleased our convenient location and tasty breakfast exceeded your expectations. It is always our pleasure to provide our guests with the best in quality accommodations at a great value point. We look forward to hosting you again soon!

Yours in Hospitality,

Metro Points Hotel

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Reviewed 1 March 2017 via mobile

Hotel lobby was nice and we'll maintained, but our room were not that great it was old/out dated, and could've used more cleaning. There was a small refrigerator in the room but you had to pay $10 additional for a microwave. Staff was pleasant just wish my room was a little cleaner. I probably won't stay again.

Stayed: February 2017, travelled with family
Thank Cheermom587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 3 March 2017

Dear Cheermom,

It was a treat to welcome you and we thank you for sharing your feedback about your recent stay. We pride ourselves on attention to detail as it pertains to the housekeeping and maintenance of our accommodations and we’re sorry that this was not your impression. We’ll be reviewing your comments as a team to ensure that our future guests do not share in your experience. We hope you’ll reconsider a return visit with us so that we may restore your trust in our ability to provide clean and comfortable rooms at a great value!

Kind regards,

Metro Points Hotel

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Additional Information about Metro Points Hotel - Washington North

Address: 8500 Annapolis Rd, New Carrollton, MD 20784-3014 (Formerly Four Points by Sheraton New Carrollton)
Region: United States > Maryland > New Carrollton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in New Carrollton
Price Range: $93 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Metro Points Hotel - Washington North 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Metro Points Hotel-Washington North, is the ideal full service hotel for individuals or groups looking to visit the Washington, DC Metro area…without having to pay the high rates of Washington, DC. New boutique style public spaces & guest rooms will wow you as you walk in through our front doors. Located about ¼ mile from the New Carrollton METRO station, giving you access to Washington, DC and other DC areas within minutes, without the hassle of the traffic and parking nightmares. Free automobile as well as bus parking on the premises. Our guestrooms at Metro Points Hotel-Washington North feature 32-inch LCD TVs with satellite channels and pay movies, as well as desks with ergonomic chairs. All guest rooms also have safes to accommodate laptops, coffee/tea makers, and wireless high speed internet access is complimentary. The Metro Points Hotel-Washington North is a part of a new development that has a shopping center with a verity of food outlets like IHOP®, Five Guys Burgers®, Starbucks®, and more. Without the worries of high franchise fees from a major hotel chain, the Metro Points Hotel-Washington North is able to offer you low rates and a commitment to focus on the services and quality that you would appreciate. ... more   less 
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Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Four Points
New Carrollton Sheraton

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