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“Nifty Hotel”

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Metro Points Hotel - Washington North
Ranked #1 of 1 Hotels in New Carrollton
Reviewed 8 May 2017

Stayed there twice recently, and this hotel is nifty. A completely renovated, older hotel with good access to downtown Washington, by metro rail or car (The hotel shuttles to the New Carollton station, and I highly recommend it.) In the older style, the rooms are huge; lobby access huge; furnishing are a bit dated, but clean-clean-clean with excellent bedding. The staff is pleasant and helpful.

Room Tip: Higher floors are quieter
  • Stayed: April 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank LuvThe'Banks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 9 May 2017

Dear LuvTheBanks,

We are thrilled to know that your stay with us was so pleasant and that you have made us part of your DC visit a second time. As you discovered, our convenient location, spacious rooms and courteous staff help to make us an excellent value. We thank you for choosing Metro Points and look forward to your return.

Sincerely,

Metro Points Hotel

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Reviews (424)
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17 - 23 of 424 reviews

Reviewed 4 May 2017

I booked a room for one night and I couldn't able to reach Washington DC as I was held up because of car trouble in Raleigh, so I called customer care in the morning of my check-in date that I couldn't able to reach DC as I got stuck with some conflicts but they have charged me $80 for No show and when I tried to call them back, they don't respond to my calls.

  • Stayed: April 2017, travelled with friends
    • Service
1  Thank ROHIT K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 6 May 2017

Dear Rohit,

Thank you for sharing your experience with us as guest feedback is tremendously important to our continued improvement. We regret that you were not able to cancel your reservation in time to meet our cancellation policy and are sorry for this inconvenience. We do hope that you were able to continue your trip and that you will consider staying with us to experience the quality service we provide.

Sincerely,

Metro Points Hotel

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Reviewed 2 May 2017

This is the WORST hotel I've ever stayed at in my entire life! The service SUCKS! The staff is incompetent and the housekeepers are shady. I would have rathered stayed at a roach motel than this garbage of an establishment. ANY hotel is better than this piece of vomit. Don't waste your breath on complaining to the higher ups, because they don't want to hear you and they frankly don't care! Leave this hotel alone

Room Tip: Pick another hotel asap
  • Stayed: April 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ashlee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 4 May 2017

Dear Ashlee,

We thank you for choosing Metro Points and for taking the time to share your comments. We care deeply about the experience of each of our guests, as your feedback helps us to continuously improve our services. We strive to provide welcoming hospitality and comfortable accommodations at reasonable prices and it seems this was not your impression. We’re sorry we don’t have more details so that we could address your specific concerns and restore your confidence in our ability to provide a memorable and pleasant stay.

Sincerely,

Metro Points Hotel


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Reviewed 30 April 2017

We needed a place to stay near Washington DC for just one night, near the metro rail, and this place was just fine.

We took the hotel shuttle to New Carrolton station, very convenient.

The staff were very courteous and helpful.

Room Tip: Ask for a room that does not face the main road - I found the traffic noise interfered with my sleep...
  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Neem D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 1 May 2017

Dear Neem,

We are pleased to be a convenient visit during your travels to DC. It is our pleasure to provide courteous service and quality accommodations to every guest we host. Thank you for choosing Metro Points. We look forward to your next visit; hopefully one day soon.

Sincerely,

Metro Points Hotel

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Reviewed 24 April 2017 via mobile

This hotel was perfect. Very nice, modern, welcoming lobby and bar and a clean comfortable room. No surprises.

Breakfast included the best scrambled eggs I've ever had. I wish there was some fruit or bagels however.

Enjoyed several drinks at the bar with a very pleasant barmaid made us feel very welcome.

This was a very good price so I was worried that it might not be a very nice place. But it was! I would return

Stayed: April 2017, travelled with family
Thank Gale T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 28 April 2017

Dear Gale,

It warms us to know that our hotel was perfect for your travels. As you discovered, our complimentary hot breakfast, friendly bar staff, and welcoming front desk team make for a memorable stay. We are thrilled to have hosted you and excited to welcome you back again soon!

Yours in Hospitality,

Metro Points Hotel

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Reviewed 24 April 2017

The location of this hotel is wonderful if visiting Washington DC. They provide a free shuttle from the hotel to the Metro which takes about 25 minutes then to travel to DC. The lobby, when entering the hotel looks very nice and inviting. Breakfast was provided, but it was nothing exceptional. Coffee is good. My husband thought the eggs tasted weird. Average food.

The hallways getting to the rooms are horrible. We were at the end of the hall on floor 9. The carpeting is terrible the whole way down - all lumpy. It was very hard to push a cart full of luggage to the room. The carpet inside the room was not much better. Seemed dirty. The room smelled moldy or musty. The bathroom was horrible. Needs major updating. The tub needs replaced - the finish was coming off. There is no exhaust fan in the bathroom either - installing one would make a huge difference.

The rooms and hallways need major renovations.

I would not return to stay here myself. The price was reasonable, the bed was comfortable and the location is convenient. If those things are important to you, then this is the place for you to stay.

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 28 April 2017

Dear Diane,

Thank you for your feedback on your stay. We are glad we could provide convenient transport for your visit to DC and a welcoming experience during your resting hours. We regret that you did not find your room to meet your standards, yet we appreciate your thoughts as these comments can help us continue to improve upon our services. We thank you for your stay and do hope you may consider giving us a second chance sometime in the future.

Sincerely,

Metro Points Hotel


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Reviewed 23 April 2017 via mobile

My husband and I stayed at the Metro Points Hotel this past weekend while in town for a wedding. The hotel was easy to find and check-in went smoothly. The lobby and check-in area are nice and welcoming. The rooms leave quite a bit to be desired, especially the bathrooms. A ventilation fan would go a long way with helping pull out the hot air and steam from the shower and keeping the room from smelling moldy. The shower and tub were outdated and desperately needed some new caulk. The beds thankfully were comfortable to sleep on and housekeeping did a nice job of fixing up our room while we were out for our second night stay. There is also a shuttle that goes from the hotel to the New Carrollton station to catch the Metro to go into D.C., which is a nice feature. Finally, we also enjoyed the breakfast and coffee provided. If you are looking for a fair room at a fair price, then this is the place for you. If the rooms were spruced up, particularly the bathrooms, this could really be a top notch hotel. Otherwise, I'd say it is pretty average.

Stayed: April 2017, travelled as a couple
1  Thank Jacqui P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 25 April 2017

Dear Jacqui,

Thank you for sharing your thoughts on your stay with us. We are pleased to be your choice for accommodations while attending such a beautiful affair and we are happy to hear that our courteous associates were welcoming. As you discovered, our comfortable beds, clean rooms, and convenient shuttle services provide a high level of quality for the value. We appreciate you settling in with us and look forward to your return.

Sincerely,

Metro Points Hotel

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Additional Information about Metro Points Hotel - Washington North

Address: 8500 Annapolis Rd, New Carrollton, MD 20784-3014 (Formerly Four Points by Sheraton New Carrollton)
Phone Number:
Region: United States > Maryland > New Carrollton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in New Carrollton
Price Range: $98 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Metro Points Hotel - Washington North 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Metro Points Hotel-Washington North, is the ideal full service hotel for individuals or groups looking to visit the Washington, DC Metro area…without having to pay the high rates of Washington, DC. New boutique style public spaces & guest rooms will wow you as you walk in through our front doors. Located about ¼ mile from the New Carrollton METRO station, giving you access to Washington, DC and other DC areas within minutes, without the hassle of the traffic and parking nightmares. Free automobile as well as bus parking on the premises. Our guestrooms at Metro Points Hotel-Washington North feature 32-inch LCD TVs with satellite channels and pay movies, as well as desks with ergonomic chairs. All guest rooms also have safes to accommodate laptops, coffee/tea makers, and wireless high speed internet access is complimentary. The Metro Points Hotel-Washington North is a part of a new development that has a shopping center with a verity of food outlets like IHOP®, Five Guys Burgers®, Starbucks®, and more. Without the worries of high franchise fees from a major hotel chain, the Metro Points Hotel-Washington North is able to offer you low rates and a commitment to focus on the services and quality that you would appreciate. ... more   less 
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Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Four Points
New Carrollton Sheraton

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