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Metro Points Hotel - Washington North
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Reviews (448)
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All reviewsshuttle servicewashington dcfront desk staffschool tripfree shuttleredskins gamefree breakfasthot breakfastgeneral managercomfortable staylate at nightbeds were comfortablecarrolltonamtrakmarc
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20 - 25 of 448 reviews
Reviewed 7 September 2017

I stayed at Metro Points for 2 nights this past July. I drove from Toronto to DC to attend the Barcelona-Man U game.
Pros
- Price per night was one of the most affordable rates in the area
- Great location, easy access from the highway
- Nice breakfast included in rate
- Shuttle to the metro station included!
Cons
-Carpets in the hallway and room are due for a replacement
-The Staff must have been overworked, while not rude, they were not 'welcoming'

Will I stay here again? Yes! Great value for my money.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Omar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 8 September 2017

Dear Omar,


Greetings from New Carrollton! We take great pride in the immense value that we are able to offer guests and trust that our shuttle service to the nearby metro was perfectly convenient as you explored some of our local attractions. Our culinary team is also thrilled that you enjoyed the complimentary continental breakfast as well and hope that it provided a powerful jump start to your busy days in our vibrant city. We welcome you to join us again anytime and if we can offer any assistance in coordinating your next reservation, please do not hesitate to give us a call.


Yours in Hospitality,

Metro Points Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

This hotel is centrally located- Washington DC /Baltimore. We flew into Reagan DC and out of BWI!! Reasonably priced, clean, great staff Breakfast was a nice addition. Extremely easy on/off highway.

Stayed: August 2017, travelled with family
Thank beleava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 7 September 2017

Dear beleava,


We thank you for sharing such a stellar review and are delighted that you so greatly appreciated the convenience that our location provides for guests looking to make the most of their time right next door to our nation's capital. It is our hope that we can serve as your home -away-from-home here in New Carrollton for years to come and we look forward to seeing you again soon!

Yours in Hospitality,

Metro Points Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

The staff is nice. This could be a good hotel but the carpets are filthy in both the rooms and the hallways. There is a smell in the hallways and the carpets are coming up. The other issue we had was our plates were stolen off our car in their parking lot. They claimed that it had never happened before but there are signs all over the parking lot letting you know that you park there at your own risk. We will not stay there again.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank NinersGirl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 6 September 2017

Dear NinersGirl01,

It was our pleasure to host you during your recent travels and we are elated that you felt greeted by the warmth and genuine hospitality of our team. While the occurrences that you have described are quite unusual, we regret that they have left you with an unfavorable view of our hotel. You felt optimistic that there was so much potential to impress you and it is our hope that you will grant us another opportunity to do just that in the months ahead.

Yours in Hospitality,
Metro Points Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

This place has not been renovated at all! Beds were not made, carpet is all torn up and not even stuck to the floor. Thermostats are on the wall, but they are just pretend. Windows open to roof of filth and trash. Nasty, nasty. Gave it a 2 because the bar downstairs was ok.

Stayed: September 2017, travelled as a couple
Thank Caseybailey76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 5 September 2017


Dear Caseybailey76,

We thank you for sharing your thoughts and while we are elated that you had a pleasant experience at Metro Points Grill, we regret that there were other elements of the stay that fell below expectations. The details that you have described are certainly not typical of a stay at our hotel and I would love nothing more than to extend my personal apologies and learn more about your experience. Assuming you would be open to coordinating this brief conversation, I invite you to forward your contact and reservation details to fernando@metropointshotel.com, along with the most suitable time for me to call. We thank you again and I look forward to speaking with you soon.

Yours in Hospitality,
Metro Points Hotel

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Reviewed 16 August 2017

This hotel is conveniently located near the highway for easy access and near some good eateries. I found the hotel to be a little overprice for the condition. If this trip was not for work purposes, I would have definitely would have chosen a different location for the price. This hotel was accommodating to rearranging my schedule later however refused to refund an earlier checkout, even though the travel website that I booked with agreed. The breakfast that was served was ok, and the overly crowded.

  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Pam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Mgr_365, Manager at Metro Points Hotel - Washington North, responded to this reviewResponded 18 August 2017

Dear Pam,

It was a pleasure to welcome you and we thank you for sharing your feedback! We’re thrilled that our location was convenient for you and that your overall experience was positive. We do have policies in place regarding payments and refunds and regret if these came as a surprise to you. We hope you’ll stay with us again one day soon so that we may further impress you!

Kind regards,

Metro Points Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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