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Best Western Plus Rockville Hotel & Suites
Ranked #5 of 15 Hotels in Rockville
GreenLeadersSilver level
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“good value”
Reviewed 7 February 2012

We booked a one bedroom executive suite for a very reasonable price compared to other area hotels. The bed was comfortable,but a bit high for short people. Any time we requested service the response was very quick. The breakfast was good and the coffee was delicous. The sofa in the living room was a bit stiff and could have used some throw pillows to soften it The location was very convenient.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bakka13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review, 8 February 2012
Thank you so much for your feedback. We are truly could not be prouder than our team here. They clearly care about our guests and it shows every day. I will forward your kinds words to our team. I’m glad you liked our free hot full American breakfast – it’s a great way to start the day. Also, if you are returning next month, get ready for some changes. Our Callaway’s will be open for dinner serving pizza, wings, beer, wine and snacks. If you are on Facebook, please like us at /BestWesternPlusRockville

Ron Wallach
Director of Sales
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930 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Oahu, Hawaii
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 February 2012

Arrived at 11pm was told that the king room I reserved wasnt available so was given a double next to the a/c units at a higher rate? Lousy breakfast...room itself not too bad, no closet rather a very small armoire...you definitely get what you pay for at this property

Room Tip: request higher floor
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank zeke7788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review, 7 February 2012
Thank you for taking the time to give us your feedback on your stay. I’m sorry you didn’t enjoy our breakfast. As you can see from other posts on this site, it’s one of our most popular amenities. We do take all guest requests seriously. As with any hotel, sometimes people do not check out when they are scheduled to, throwing off availabilities for certain room types. On your next trip to the area please contact me directly through this website, so I maybe personally watch over your reservation.

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level 5 Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 4 February 2012

It would be hard to beat the Best Western Plus in Rockville for great location (just off the highway), comfortable rooms and excellent breakfast included. Excellent staff members and outstanding shuttle driver who made you feel that it was his privilege to help you.

Room Tip: Be sure to make use of the shuttle if you're going out to eat.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank mungoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review, 6 February 2012
Thank you for taking the time to give us your feedback on your stay with us. We never get tired of hearing great comments from our guests. I couldn’t agree with you more about our shuttle. Our drivers truly are ambassadors for our hotel AND the Rockville area. Also, as our shuttle goes to metro, downtown Rockville, numerous shopping and dining options, it really does put our guests just steps away from everything!! We look forward to having you back at the BEST WESTERN PLUS Rockville Hotel & Suites on your next stay. If you are on Facebook, please like us at /BestWesternPlusRockville


Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 14 January 2012

I love everyone here. My stay in the two room suite was great. Neat room. Great service. Good value for price.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iskedar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review, 16 January 2012
Thank you for taking the time to give us your feedback. We are so glad to hear you enjoyed your recent stay with us at the BEST WESTERN PLUS Rockville Hotel & Suites. I will be sure to pass on your kind words to the rest of our team. We look forward to seeing you on your next visit to the area.

If you are on Facebook, please like us at /BestWesternPlusRockville

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, va
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2012

I was here for a work related conference so my company booked my stay here since my class was held in their "ballroom". The hotel definitely needs work, but I can handle that for two nights. The doors slam and wake you up if people are going in and out at late hours, the key card never cooperated to open the door until atleast the third try. They catered our lunches and 3 hours after lunch on the third day I ended up being extremely ill. After visiting the ER just moments ago I was diagnosed with salmonella. Careful about trimming expenses, I'll never stay at another Best Western after this experience.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review, 6 February 2012
Thank you for taking the time to give us your feedback. Getting sick is never pleasant, especially while on travel. I’m so sorry to hear of your illness. After learning of your illness we looked into this to see if this could have been caused by any food served at our hotel, as we take safety very seriously here. As you were not the only person that dined here, yet the only one to become ill it is unlikely that the origin is our hotel. As a matter of fact many of our staff (myself included) enjoyed selections of the same batches that your group enjoyed during their stay. You may or may not know that all Best Western hotels are individually owned and operated. Therefore, I hope you don’t let this affect your decision to stay at any other one over the 4,000+ hotels located around the world.

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
1 review
Reviewed 5 January 2012

We stayed for a week during Christmas. The hotel is in a quiet area but minutes from the city. There's a gas station in front of the hotel, the metro station, stores and restaurants are just minutes away. The staff was very professional, friendly and helpful, they really went out of their way to help us feel comfortable. The room was spacious and CLEAN, comfy bed, hot water, fridge, microwave, flat screen TV - everything you want when away from home. @ the lobby they have a TV, computers with Internet, coffee and water for tea. The complementary breakfast is very good with waffles, egg, toast, bagels, yogurt, fruits, etc. The shuttle service is good if you don't have transportation, we have a rental so we used the service for 1 day only. The exit for I-270 is just 1 min. away. The hotel is on exit 6B if you take exit 8 there's a mall call Washingtonian Center (Target, Kohl's, Macaroni Grill, etc.), Adventist Hospital. To the right on W. Montgomery Ave. and then a left on the second traffic light, then a right on shady grove there's a mall with (Panera, Jerrys Pizza and Subs, Krispy Cream, Game Stop, etc.) To the right on W. Montgomery Ave. and a right on the 3rd traffic light (Gude Dr.), left on N Frederick Rd there's McD, Wendys, cheaper gas stations, etc. and to right on the same street there's an Advance Auto Parts, supermarket and Papa Johns Pizza. We travel to Wisp to see some snow and to Hershey's Factory, for that you have to take the I-270 North. Washington, DC is just 15 min. from the hotel and we took I-270 South. The first day we took the metro @ $5.45ea., but the next days we park on the streets @ $2hr., but be careful, park near air and space museum not near Chinatown. There's a Seventh Day Adventist Church 5 min. away from the hotel on W. Montgomery Ave. Hope this help during your stay :)

  • Stayed December 2011, travelled with family
    • Value
    • Location
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Helpful?
Thank Timetravelercocoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review, 9 January 2012
Thank you for your kind words!

I think your comments really hit the nail on the head! You touched upon everything we strive to deliver to every guest, from our friendly staff to our numerous amenities and great location. I will certainly pass on your comments to our team members. We hope to see you back the BEST WESTERN PLUS Rockville Hotel & Suites soon. If you are on Facebook, please like us at /BestWesternPlusRockville

Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 January 2012

My husband and I stayed her for one night to avoid traffic for an early appt. in Rockville. The room you can see was newly renovated, overall nice and clean. A few things I noticed was the bathroom door wasn't replaced and just painted over and the vents were oldish. Quiet. The check in was quick. My only small complaint is the lobby, halls and elevator smelled "off" not bad but not good. Our room smelled fine. Would rocommend.

Room Tip: The standard king room was room and nice ammenities like a fridge and microwave.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jha76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review, 9 January 2012
Thank you for taking the time to send us your feedback. We are so happy to hear you enjoyed your stay with us and would recommend us to fellow travelers. I’m glad you notice our recently renovated sleeping rooms. With our new look, we really have been turning heads. From our HD panel TVs to our new bedding, we really do bring value to our guests and are glad to see our guests have notices our major enhancements. We look forward to seeing you back on your next visit to the Rockville/ Washington, DC area. If you are on Facebook, please like us at /BestWesternPlusRockville

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Rockville Hotel & Suites

Property: Best Western Plus Rockville Hotel & Suites
Address: 1251 W Montgomery Ave, Route 28, Rockville, MD 20850
Phone Number:
Region: United States > Maryland > Montgomery County > Rockville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Rockville
#2 Green Hotel in Rockville
#6 Business Hotel in Rockville
#6 Family Hotel in Rockville
#6 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Rockville Hotel & Suites 2.5*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, FREE parking, FREE breakfast and FREE Wi-Fi, you'll be hard pressed to find a better deal. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area and directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. Family, business, kid and pet friendly accommodations to suit your needs for a comfortable and relaxing stay... Traveling with an RV - no worries - bring it and park for the night or the weekend, there is plenty of space. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel And Suites
Best Western Plus Rockville Hotel Rockville
Best Western Rockville Hotel
Rockville Best Western

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