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“Comfort in Brockton”

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Holiday Inn Express Boston South - Brockton
Ranked #3 of 7 Hotels in Brockton
Reviewed 20 June 2015

The hotel provides free Wifi and completmentary breakfast. It is conveniently located just off the freeway. Rooms are spacious and clean. Service was adequate. Common areas could be cleaned up a bit. We would stay here again if in Brockton.

Stayed: June 2015, travelled with family
Thank TPC-one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded 22 June 2015

Dear TCP-one,

Thank you for your feedback on Tripadvisor, we appreciate you taking the time to tell us how your stay was. It helps us set the best atmosphere and customer service for our guests. Again, thank you for sharing your review with us and we look forward to your return to our Hotel.

Sincerely,
Jorge Estrada
Guest Service Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (165)
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64 - 70 of 165 reviews

Reviewed 11 June 2015

A great stay that started with a very friendly and personal welcome from the front desk staff. They seemed to really enjoy their jobs and do a great job making sure you are happy with the accommodations. The rooms, while small, are very well appointed with high quality fixtures and spotless. The fitness center is large and well equipped. Finally a good breakfast and wonderful dining area to enjoy it. There are several convenient restaurants and shopping close by. All in all this is a great property and a great value. Will definitely return when in the area.

Stayed: June 2015, travelled on business
2  Thank Doug D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded 12 June 2015

Dear Doug D,

Thank you for the fabulous feedback you left for us! We appreciate you taking the time to let us know about your stay. We try to make our guests’ stay as enjoyable as possible.
We are happy that you were able to enjoy our wonderful accommodations and the cleanliness of our hotel. Our staff is honored by your comments and we appreciate it!
We look forward to seeing you in the very near future!

Sincerely,
Jorge Estrada
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2015 via mobile

A fairly recent face lift of this property is apparent. The rooms are nice with comfortable beds and updated furniture. My room was a bit cramped, as they tried to cram too much into it. In my opinion, the lounge chair really isn't necessary, no one sits in them anyway. The bathroom was small and had an over abundance of hair left all over the shower. Kind of gross. The cleaning staff need to slow down and clean. This was a big turnoff for me. The hallway smelled like cigarettes by my room. I was near a stairwell, so that may have been the source. The breakfast was good. The gym and pool area were nice. Within walking distance of several restaurants. Staff were friendly and professional.

Stayed: May 2015, travelled on business
1  Thank JetBlueDriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded 31 May 2015

Dear JetBlueDriver,

Thank you for taking the time to provide feedback on your stay. We truly regret to see that you did not fully enjoy your experience as our guest.
We've shared your comments with the staff and the necessary adjustments will be made, in order to achieve guest satisfaction.

Warm Regards,
Jorge Estrada
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2015

It's a renovated older property, but the rooms have been renovated and furnished nicely. Very comfortable bed! Welcoming friendly staff at the front desk, and a nice price as compared to other hotels in the area. It's conveniently located right across from the mall, and several places to eat.

  • Stayed: May 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bernardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded 14 May 2015

Dear Bernardo F,

Thank you very much for the kind words and the four star rating. I will ensure your comments are posted for all the employees to read. They all work very hard to ensure our customers have an experience that is pleasant and memorable.

Sincerely,
Jorge Estrada
Guest Service Manager

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Reviewed 12 May 2015

I stayed there for a little over 2 weeks
The staff was very friendly, unlike the locals in the area, the breakfast was very good, the rooms where nice and clean and the hotel was secure and I had no issues with the parking lot either. This area though is not the best, but then again I hate the whole state, will not ever work in Mass again if I can help it..

  • Stayed: October 2014, travelled on business
    • Rooms
    • Service
1  Thank Scott F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded 14 May 2015

Dear Scott F,

Thank you very much for the kind words about our staff and the review of our property. We appreciate the five star rating and your business.

Best Regards,
Jorge Estrada
Guest Service Manager

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Reviewed 10 May 2015 via mobile

I have been on the road for 50 days and this hotel has been so nice. All the staff is very very friendly. They went out of their way to accommodate our needs. Rick and Jorge did an outstanding job. I know that if you stay here you feel the same way.

Stayed: May 2015, travelled with friends
1  Thank bfryther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded 22 May 2015

Dear Beverly,

Thanks for your valuable feedback and for choosing us. We look forward to having you lodge with us again very soon.

Sincerely,
Jorge Estrada
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2015

I stayed here by chance one night. The front desk men were very nice. Breakfast in the morning was delicious - but the fireplace was on and it was too warm...would be pretty for a colder day. The beds were comfortable, easy to fall asleep and snore the night away. The on,y problem that I found was the thin walls. I could hear the hairdryer going early in the morning..along with "honey, honey" as a man was trying to grab his "honey's" attention. I know that I'm in a hotel and I am bound to hear people in the hallways or slight noise next door. But the fact that could literally hear them and the loud dryer waking me up was annoying. It's right off the highway and in a plaza with a mall, restaurants, shopping, etc so the location is good. Overall, it's fine unless you are trying to sleep in.

  • Stayed: May 2015, travelled solo
    • Location
    • Rooms
    • Service
1  Thank su2doz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded 13 May 2015

Dear su2doz,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.

We appreciate your kind words regarding our staff. In addition, we apologize that our room's soundproofing did not meet your expectations. We hope that you would give us an opportunity to provide you with a better stay in the future.

Best Regards,
Jorge Estrada
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Boston South - Brockton

Address: 405 Westgate Dr, Brockton, MA 02301-1819
Phone Number:
Region: United States > Massachusetts > Brockton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Brockton
Price Range: $118 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Boston South - Brockton 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Boston-Brockton has just completed a $1.5 million renovation. The renovation included a complete overhaul of the guestrooms, public areas, exterior facade and landscaping. Additionally, new management has been assigned to improve overall guest satisfaction. Situated at the entrance of the Westgate Mall, the hotel is immediately adjacent to Route 24 and Route 27. Thehotel's proximity to major routes and its location in a vigorously recovering market make it a prime destination for visitors." ... more   less 
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