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All reviews outdoor pool silver beach poolside bar beach staff cape cod breakfast buffet ocean front great beach chairs and umbrellas pool side private beach buzzards bay wedding guests the room was nice king bed new owners no elevator
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Reviewed October 8, 2017 via mobile

Our ocean-front room was $400/night. In exchange we received a run down mini-balcony with acrylic so dirty it was difficult to see the ocean. We rented bikes for the day (no half-day price) and returned them within two hours because the gears and brakes were not working well due to the damp wet weather. We asked for a partial refund and we were told “no”. We asked to borrow beach umbrellas (as shown on their website).... “no, those are off-site for the season”. Public outdoor area were off limits for outdoor private events. These are only a small snipit of the disappointments we experienced.

So very disappointed.

Date of stay: October 2017
Trip type: Travelled as a couple
1  Thank JBBTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clark_Guinn, General Manager at Sea Crest Beach Hotel, responded to this reviewResponded October 10, 2017

Please accept my sincere apologies for our failure to provide you with the level of service and facilities that you expected. The housekeeping staff do their best at keeping the acrylic railings on our balconies clean from the ocean sprays. I am confused with your post regarding the gears and brakes on the bikes you rented, as the bikes were serviced recently and yet, upon returning the bikes there was no mention of any maintenance issues, only your inquiry of half-day rates. Our umbrellas and chaise lounges get put away at the end of the summer season and we do rent a small portion of the beach for weddings. I was, however, pleased to learn that my staff was able to get the noise to cease for which you were generously compensated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2017

This is nice location. The lobby was lovely. The room was spacious however was a bit old and tired. Definitely in need of refreshing, the bed was not plush but plenty of pillows. The food served at a conference was excellent and included a great selection.

Date of stay: October 2017
1  Thank Scout63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 7, 2017

Stayed here for three nights during tour of area. Great location overlooking the beach. Public rooms very good but bedroom needs some work. The towel rail was hanging off in the bathroom and actually fell off the second night. I was standing in bath and reaching for the towel and the rail fell off causing me to topple and bang my leg. Also the plug wouldn't stay down in the washbasin and we had to wrap a small towel round it. As we were only staying a few days we didn't report these problems and the cleaning staff would already have been aware of the towel rail. On the plus side, the room was clean and comfortable. All the staff we met were friendly, particularly the guy in the gift shop. Breakfast was excellent and the couple of dinners we had were delicious but expensive. We had a lobster dinner one night with our fellow tourers and this was really good and the staff were on hand to show the novices how to tackle the lobster. When the rooms are updated this will be an excellent hotel.

Room tip: A sea view room would be good. Some of the rooms overlook the car park,
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SuziQWorcestershire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 2, 2017

The views, the sand, the surf all stunning! The rooms damn do they need updating. Service is ok at best. The staff seems like they want to do well it simply seems like the owners of the hotel are milking the location for all they can.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
4  Thank MyStandards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 2, 2017

The Sea Crest is a beautiful venue...mostly. What could be better than a beautiful ocean front hotel. Well...not exactly. The entry was beautiful-a harbinger of great things to come. Excellent welcoming staff soon turned to a mostly foreign staff that smiled but did little to enhance our stay. Rooms, while identical, were tired and in need of a rehab. The food is a "C". My dinner at "Reds", a filet mignon ($42) prepared rare, was forgotten and served 20 minutes after everyone else's dinner and was a thrown together well-done hockey puck. The apologetic manager offered to cook another dinner for me, but seeing everyone else had finished their dinner ten minutes earlier, I declined. He graciously offered not to charge me for the filet...really? i finally had some heavily breaded chicken tenders in the bar watered down with an over-priced margherita. Everything there was slow- the elevator, the service, the lack of a beach attendant...everything. Positive things? A nice Romanian bartender....I guess thats about it. Everyone was so complacent and between the tour groups and special events no one cared to provide real service. The location and beach were lovely but do not make a resort. Get some new management and an influx of capex and you might have a winning resort. Until then, i might go back, but only at a deep discount.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
3  Thank Edward A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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