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“Best outdoor bar!”

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Wequassett Resort and Golf Club
Ranked #1 of 4 Hotels in Harwich
Certificate of Excellence
Reviewed 12 September 2011

My family has had a home in Chatham for years. All the hype in the area has always been around Chatham Bars Inn. Well, let me tell you - people who rave about CBI must have never been to the Wequasset! We go here frequently for dinner and drinks and it is just the best. The Outer Bar has the best lobster roll around - it is enormous!! The Outer Bar looks right over the hotel pool (also beautiful) and bay. Plan on waiting an hour or so without a reservation.

  • Stayed: August 2011, travelled with friends
    • Value
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1  Thank VinoGalBoston823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 September 2011

This is a beautiful property near Chatham. We are new to the East Coast and our family (2 adults, 2 teenagers) spent three days over Labor Day 2011 in a garden view room. The room was a fairly average size and the bathroom was a bit outdated, particularly the bathtub fixtures. For the price you pay, you'd expect better. The mini bar has great prices though so the kids got to enjoy some of the treats which we normally make "off limits". The service is great, particularly in helping to set up a dvd player and supply us with dvds. They had nightly turn down service and left us chocolate from a local candy store. We did notice in the mornings particularly,we could hear people walking in the room above us.

The pool is outstanding, particularly the lounge chairs. We had drinks and lunch out at the pool each day and they were very attentive to our needs. One afternoon, a sharp wind knocked down an umbrella behind us and it glanced off my son. They were very apologetic, comped our drinks and sent a nice package of candies to the room for my son to enjoy. The food at 128 Atlantic was great and the service there was professional. Overall, you are paying a lot for a small, intimate, Cape Cod experience, and except for the need for a bathroom upgrade, it is worth the price.

  • Stayed: September 2011, travelled with family
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Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JosetteWillis, Manager at Wequassett Resort and Golf Club, responded to this reviewResponded 29 September 2011

Thank you for your feedback regarding your recent stay at Wequassett Resort and Golf Club. I am delighted that you had an enjoyable stay and were pleased with the resort's service, your dining experience in twenty-eight Atlantic and our affordable mini-bar pricing.

We do appreciate your feedback regarding the condition of the bathroom and would welcome the opportunity to learn of your particular accommodation so that we can review this prior to finalizing our annual renovation plans. In regard to soundproofing, we are currently reviewing some options that will improve the guest experience.

I would be delighted to personally speak with you regarding your experience, please feel free to contact me at 508-430-3024. Thank you for your valuable feedback regarding the resort and we look forward to welcoming you back to the property in the near future.

Sincerely;

Josette Cristalli Willis
Director of Quality Assurance

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Reviewed 12 September 2011

We have been to the Wequasset many times, since we live near-by. We dine here in season and out, at all the venues, and attend special events, including Summer Jazz Nights. We also have many friends who have stayed at the resort... and the reviews are always the same.The setting is wonderful, overlooking Pleasant Bay, where you can take the launch to "the outer beach" or rent a boat to sail or cruise the waters on your own. The beach level areas are spectacular with a beautiful pool, dining areas, wonderful bar, cabanas, etc. But the thing that stands out is the service. These are well trained personnel there to serve you and be sure you are happy. From the childrens' program to the outdoor "dive-in" movie nights, everything is over the top. Somehow, families enjoying a vacation don't prevent couples romancing or friends enjoying a chat at the bar, from having a great experience. This all comes at a price, however. It is very high end. If you can afford it, you most likely will think it's worth it.

  • Stayed: August 2011, travelled with friends
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1  Thank Mynannie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2011

Having stayed at the Chatham Bars Inn (CBI) in the past, we decided to stay at Wequasset (W) this year, mostly because it was ranked in Travel & Leisure's worlds top 500 hotels this year. Not sure how Travel & Leisure does its rankings, but this is not one of the worlds top 500 hotels.

The resort itself is underwhelming. CBI sits on a much prettier piece of property with much better views and access to Chatham (walking). W's lobby is a old beat up house vs. CBI's lobby is beautiful with magnificent views and a place to have a cup of coffee or relax. Rooms at W are just ok. Had we known, we would have booked one of the new rooms in 4 new buildings. There is a significant difference between those rooms and what we had. Our room was fine, but old and over $800 per night. Very motel like rooms and buildings, unless you stay in one of the new buildings. Hallways are beatup and dimly lit.

Pool area is nice enough. THERE IS NO BEACH AT W. Beach at CBI isn't anything great either, but W really doesn't have a beach that you would actually sit or play with the kids on. This is very much a pool resort. Pool is also tough for small kids. CBI's has a no steps entrance so small kids can play without being held by a parent.

Food was good. Lobster roll at pool restaurant is one of the best we have ever had. Also, what probably ranks W above CBI is the service. It is MUCH better than CBI. Everyone knew our names and we were consistently greated with smiles. Children's center is also a terrific service. Great daily camp and playground. Much better than CBI. Tennis center is also beautiful.

All in all, this is the best you are going to do on the Cape. If you go, spend the extra money and book one of the rooms in the new buildings.

Room Tip: Spend the extra money to get a room in the new buildings
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  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
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Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JosetteWillis, Manager at Wequassett Resort and Golf Club, responded to this reviewResponded 29 September 2011

Thank you for your balanced feedback regarding your recent visit to Wequassett Resort and Golf Club. I am delighted that our staff was able to provide you with the four-star service levels that the resort is known for. We were pleased to learn that you enjoyed our award-winning Children's Center along with our tennis center.

I am sorry you were disappointed with the resort’s beach, but hope you were able to take advantage of our complimentary boat launch to the Cape Cod National Seashore beach, which offers one of the most beautiful beaches in America.

The resort has enjoyed being named to Travel and Leisure's Top 500 Hotels for the last 4 years. I am disappointed that you felt some aspects of the resort did not leave you with the same impression.

I would welcome the opportunity to personally discuss your recent experience. I may be reached at 508-430-3024 and look forward to hearing from you soon.

Thank you for your valuable feedback regarding our operation.

Sincerely;

Josette Cristalli Willis
Director of Quality Assurance

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Reviewed 2 September 2011

We absolutely love going to the Wequassett. Everyone is very friendly and helpful and the resort is absolutely beautiful. The restaurant is also the best on the Cape; both dinner and brunch are amazing. My husband and I went to the Wequassett 5 years ago when we got engaged and we went again this summer as our last vacation before the arrival of our first baby. Wonderful place for a romantic weekend or to take the kids (great pool area!)

  • Stayed: July 2011, travelled as a couple
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1  Thank BostonGirlK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2011

This was our second visit to the Wequassett and we enjoyed it even more this time. The grounds are spectacular. We stayed in a signature suite that overlooked Round Cove/Pleasant Bay. The view and room were top-notch. The room was very hi-tech and our bellman, Kevin, did a great job of explaining how everything worked, including the at-cost snacks and drinks in the refrigerator. There was also a nice selection of Keurig coffee and tea in the room. The flat screen TV, iPod dock, and fireplace were all great. The room had double sliders that opened to a wonderful deck overlooking the water. We enjoyed cocktails there before dinner and watched the stars later from the wonderfully comfortable chaise lounges.

We ordered room service for breakfast. It was delicious and arrived very quickly. The fruit sampler was especially nice.

We enjoyed both the quieter adults only lap pool and the beachside pool and hot tub. During the day they come around with ice cold watermelon. The pool was open until 11:00 and we had it to ourselves for a night swim. There was a large fire pit to sit around and listen to the band that was playing.

The resort has clay tennis courts, a boat shuttle to the beach, a children's program, jazz nights, and fine dining as well as a more casual poolside grill.

A great experience, just wished we could have stayed longer.

  • Stayed: August 2011, travelled as a couple
    • Value
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Thank dmcc404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2011

After a five hour drive, thinking we could collapse in our room at 3:00, we waited until 4:45 to get into our room. They said the couple before had a late check out. They did not say "Sorry". "How about an ice tea at the bar", "Can we offer you a complimentary snack", Nothing. They acted like it wasn't their problem and it was the fault of the couple before. The water main then broke. They had to dig a giant hole in front of our room. The water was turned off. Again, they were ungracious about the situation. They had a smug attitude that it wasn't their problem. At $1,000.00 a night and a five night stay, we were treated like we were at a Motel 6. Although, I'm sure at a Motel 6 they would have tried to move us. Or at least acted sympathetic. So, we continued with an open pit at our front door and then Sunday morning, and for the next two days, a man shoveling stones and dirt was three feet from the back door. Unbelievable! They say we were in a Garden Room. It was a broken hydrangea and a large view of the parking lot five feet away. There was a stench in the toilet, probably from the water bring turned off, for the entire stay. We called about the TV not working. They said they would send someone in five minutes. We waited for an hour. When I called back, they said they did not have my phone number, which was an odd response, since I was in the same room they checked me into and
I had given them my cell at the check in. We made a reservation at 8:00 for the tavern. When we went bang on 8:00, they said, "a couple came in for a drink and I could not turn them away, so I gave them your table. They should only be 15 minutes". Wow! I found all in the office to be smug, preoccupied and completely unaware of how to greet and treat a guest. Very amateurish. The food in the resaurants-excellent! Why endure?--two kids, no where else to go. Everything booked.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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10  Thank Steve N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JosetteWillis, Manager at Wequassett Resort and Golf Club, responded to this reviewResponded 13 September 2011

Thank you for your feedback regarding your recent stay at Wequassett Resort and Golf Club. Needless to say, I am disappointed that the resort did not meet your expectations. It is truly unfortunate that your stay was affected by the water main break we experienced. Our engineering team along with the town worked tirelessly to turn this issue around and did so within 6 hours along with the aesthetics repair completed the following day; nonetheless we certainly felt badly that it impacted our guests in any way.

Our goal at the resort is to provide our guests with personalized service and I regret that we fell short in this instance. These types of comments about our staff are extremely rare and I offer are sincere apologies on behalf of the team. I have shared your feedback with our Front Office Manager in an effort to improve the resort and to avoid future hardships.

I have also taken the opportunity to share your additional feedback regarding the room and the restaurants with the appropriate departments. I would welcome the opportunity to personally speak with you and hope you will contact me at -----------

Thank you for taking the time to provide us with this valuable feedback.

Sincerely;
Josette Cristalli Willis
Director of Quality Assurance

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wequassett Resort and Golf Club

Address: 2173 Route 28, Harwich, MA 02645-1550
Phone Number:
Region: United States > Massachusetts > Cape Cod > Harwich
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Harwich
Price Range: $404 - $1,186 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wequassett Resort and Golf Club 4.5*
Number of rooms: 120
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Also Known As:
Wequassett Resort And Golf Club Hotel Harwich
Wequassett Hotel Chatham
Wequassett Inn
Wequassett Resort And Golf Club Cape Cod, MA - Harwich

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