The hotel is clean and in a good location. The staff were friendly and attentive. When I stayed Ryan was especially helpful. There is Taco Bell, Domino's, Burger King and McDonald's all within walking distance.More
- Free Wifi
- Free Parking
The hotel is clean and in a good location. The staff were friendly and attentive. When I stayed Ryan was especially helpful. There is Taco Bell, Domino's, Burger King and McDonald's all within walking distance.MoreShow less
We strive in making everyone's experience the best ever!! We are pleased you enjoyed yourself. Thank you for taking the time to let us know of your experience at Holiday Inn Express Ludlow. It is nice to know that you found our team especially Ryan nice and helpful. Once again, thank you for staying with us at Holiday Inn Express Ludlow, and we all hope to have an opportunity to serve you again on your next future visit. Melissa, GM
Nice hotel. We stayed here just over night. The parking was easy and well lit. The bed was comfortable and I liked that there was an option for a soft or firm pillow on the bed. Keurig in the room was a nice touch. Everything seemed clean. Breakfast was not anything special, but I've noticed that to be a trend at Holiday Inn's. Overall though it was a nice stay and I would stay here again.
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Melissa, GM
When I'm in this area I usually stay in Chicopee but the I couldn't pass up the rate here. The hotel is right off the MA Pike, so it's accessible. The front desk staff was helpful and friendly. The room was clean and somewhat comfortable. The breakfast was eh. The downside for me was the overall quality of everything just wasn't there. The walls are thin. There aren't any restaurants in the immediate area unless you like fast food places. I ended up going to a nearby supermarket and getting something to eat there. Overall it was okay but I prefer the Hampton Inn in Chicopee.
We strive in making everyone's experience the best ever! We are pleased you enjoyed yourself for the most part. Thank you for taking the time to let us know of your experience at Holiday Inn Express Ludlow. It is nice to know that you found our team nice and helpful. We do not have much for restaurants right in front of our hotel, however there are great local places to eat within a mile. Once again, thank you for staying with us at Holiday Inn Express Ludlow, and we all hope to have an opportunity to serve you again on your next future visit. Melissa, GM
This is a smaller and less expensive hotel then we're used to staying at (we usually stay at a hotel in Downtown Springfield but there was a cheerleading competition at the Mass Mutual center & all the hotels in that area were sold out so we decided to try this hotel in Ludlow).
The hotel was easy to get to off the Masspike and had plenty of free parking which is a huge plus, but the staff were not friendly or helpful (I may be spoiled but I'm used to a better overall customer service experience when I arrive at the front desk to check in - such as telling me what time the free breakfast starts & ends, the amenities of the hotel or even where the elevator is located (you can't see the elevator from the front desk), offering menus for local eateries that deliver etc.
We were on the 3rd floor (room 301). The room was a good size (there were two of us in the room) & and was a good value for the price we paid.
My bf did go downstairs & requested a couple of menus & we did get pasta dinners delivered - the food arrived quickly & was good & the hotel allowed them to deliver right to our room which we liked (some hotels we've stayed at allow this & some want you to pick up the food in the lobby).
Everything in the room worked, the only drawback on the room was the shower water never got hot (even turned all the way up - it was just warm - the night I arrived was cold & windy & I was hoping to take a hot shower to get the chill out of my bones but for the price paid this wasn't a huge thing).
Here's where I get disappointed with the privacy & operation of this establishment & it's staff: We had scheduled & confirmed a late check out time (12 noon) & at 10:50am the housekeeper knocks on the door - my bf & I were both calling from the bed that we had a late check out, since the housekeeper kept knocking we assumed she couldn't hear us through the door so my bf got up to put his pants on (he sleeps in the nude) so he could go to the door & let her know but before he could put his pants on (he was standing near the bed & TV) the housekeeper opened the door & saw him in his Birthday suit. With the door still open he told her that we had a late check out & she said she was not told that & then closed the door & left.
Upon our check out the general manager apologized & said she did not realize we had a late check out but she did say it was in the computer/on the reservation (so I'm not sure what their process). Before we left she made a comment that did not sit well with me - when my bf apologized for the housekeeper seeing him nude (he was embarrassed by that whole situation) the general manager said they've had people answer the door in the nude before - I just want her to know that my bf did not answer the door in the nude - the housekeeper entered the room even though we had a late check out scheduled, a do not disturb sign on the door & we had not checked out yet at the front desk. This is a hotel & personal privacy should be of the utmost importance (if they weren't sure whether we were still in the room or not - why not call? I'm just confused about there whole process regarding a late check out - I can't be the only person to ever request this)...
Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel at Holiday Inn Express Ludlow, and your comments are very important to us, we are sorry that we did not meet your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations at Holiday Inn Express Ludlow. We appreciate that you find our location to be convenient. We are sorry that you did not find our team to be friendly which concerns me since I hire my team for their personality and most people say how customer friendly we are. I looked to see whom the was agent to check you in and it was our trainee who has been at the desk only a week. I really do apologize that he was not friendly and did not tell you about our features of our hotel, I will speak with him about this during the next time he is training here. I can assure you that I will be looking into the matter. The desk is supposed to put a note on the desk or in housekeeping that a guest has a late check out, this was not completed during your stay with us. There was a comment in the computer about a late check out however this does not show up on any reports during a shift, I missed reading the comments during the morning of your stay due to a busy morning of checkouts, I am being honest it was a mistake that should not have occurred. I regret that the housekeeping department did not know about your late check out and I am very sorry that I missed checking notes in the computer during check out time. This was my error and I apologize for the personal intrusion. My head housekeeper said she did not hear anything from your room, knocked a couple times and entered. I am very sorry for this incident. I hope that if you are in the area again you will stop in and stay with us again and let us show you that we are a great hotel. Thank you. Melissa, GM
I have stayed here a number of nights for a project in the area, the staff is efficient, room are clean and quiet for the most part a little road noise from RT90 in some. Breakfast is usually ready for 6am and put me on site for 6:30 every day.
My spouse and I traveled to Ludlow for the Thanksgiving holiday. As always, we stayed at the Holiday Inn Express. We stayed seven nights. As always, we had an excellent stay. We were very comfortable in our always-clean room. We enjoyed our breakfast. As always, I availed myself of the exercise room.
Staff was friendly and accommodating. Melissa, the manager, remembered me from prior visits.
Without question, the Holiday Inn Express Ludlow is our go-to place when we visit family.
Thank you for your kind review! I will pass your comments on to our staff. It was great to have you here again. I'm glad you enjoyed your stay and breakfast. We strive to provide service that keeps our guests coming back time and time again. Sorry that the business printer was down and I'm glad I was able offer my computer so you could print your boarding passes. We hope to see you again in the near future here at the Holiday Inn Express Ludlow! Melissa, GM