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All reviews mass pike yogurt western ma pancake maker front desk hot and cold items microwave and mini fridge room was clean easy access breakfast bar hotel is conveniently located needed a place to stay five nights off the highway nice amenities a great stay one night stay
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Reviewed September 15, 2017 via mobile

This place is our "go to" when on Springfield Massachusetts. It is consistently good and friendly. I was however not happy because I couldn't get my Holiday Inn member points since I had booked through the wrong website. The deal I got (10 cents price difference) disqualified me even though when I asked over the phone afterwards a woman at the desk said I would. I think she may have been new. I'd still go back because they keep a very good hotel. The "breakfast attendant" was very friendly and helpful to all the guests.The pool is to small to swim laps but I had it to myself for an hour and it was very relaxing after a long funeral day.

Stayed: September 2017, travelled with family
Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 8, 2017

We only stayed one night in the hotel while were traveing thru the area and onto Maine. I wish this hotel could have been our hotel the whole time! It was extremely neat and clean which is a big deal for my family. Everything seemed very up to date and in no need of repair. Our beds were great and the bedding looked and smelled very fresh! The only tiny issue my grown sons had was the space between the large dresser and the end of the bed. The staff was wonderful and every guest we encountered seemed happy in the hotel. The great breakfast was a real plus! We would definitely recommend this hotel! Thank you!

Room Tip: Second floor was perfect!
  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this reviewResponded September 11, 2017

Wow, what a Rave review!! Thanks heaps n bunches for your wonderful comments regarding our comfy beds, great location and our awesome team! We look forward to having you stay with us again, soon. Melissa, GM

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Reviewed August 19, 2017 via mobile

Very quiet and clean, breakfast bar better than most. Staff very nice and professional. I stayed here because my husband was at Health South Rehab hospital. Very convenient for visiting. Plenty of places to eat.

Stayed: July 2017, travelled solo
Thank Martha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this reviewResponded August 29, 2017

Thank you for taking the time to review our hotel, we appreciate your feedback! I will happily forward your comments to our team. We are grateful for your business and hope to see you again in the future! Melissa, GM

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Reviewed June 23, 2017

I wasn't expecting much and needed a place to stay for 3 days while in town for a family funeral. This property exceeded my expectations.

It was a very clean room and despite being across from the ice machine, was very quiet (I never heard any ice dropping). The wifi was free and terrific.

They had a wonderful and varied breakfast every morning from 6 to 10 that was included. The choices ran the gamut from fresh and terrific to kind of scary prepared egg things, but there was certainly plenty of things to fill up on including fresh pancakes, fruit, yogurt, milk, cereal, bacon/sausage, etc. Something for everybody. And they had coffee available all through the day.

The parking is very easy and the property is right off the Mass Pike.

Best of all was the wonderful staff from the front desk (I checked in at 1 a.m. and the night clerk couldn't have been nicer) to housekeeping and people I ran into during my brief stay.

I did not use the gym or pool but people said it was great. All in all, a terrific property for the price and I would recommend it.

  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Cloud9west
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this reviewResponded July 7, 2017

Thank you very much for your wonderful comments about our hotel. We appreciate you taking the time to describe your experience while staying with us. I am happy that you were able to relax and enjoy your stay especially under the circumstances. Customer service is what we strive for and it seems as though we were able to deliver during your stay. We hope that if you are in the area again you will stay with us. Thank you, Melissa GM

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Reviewed June 12, 2017

This is a great hotel in the western MA area. Easy access off the Mass Pike but very quiet for sleeping. The rooms are very clean and comfortable. The staff was very welcoming and helpful. A real plus is the included morning breakfast with a wide variety hot and cold items. There is even an indoor swimming pool.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank F9656PNmiked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this reviewResponded June 15, 2017

Thank you for taking the time to share your experiences with us. I am glad you found our team helpful and our property close to the highway and your room was quiet. I am happy that you were able to enjoy our complimentary hot deluxe breakfast in the morning during your stay. We look forward to seeing you again. Melissa, GM

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