Although a little out of the way - the customer service at this hotel is outstanding. The waiter Mohamed Fanidi is absolutely fabulous - especially with allergies as I suffer from a severe food allergy. (sulphites)
The front desk staff are so very helpful - they go above and beyond to print out maps, bus schedules, car rental maps, call companies for you to see if they are open etc...
We were there for the blackout and they bent over backwards to check if subways were running, malls were open etc..
I teach customer service so my standards are extremely high and they were exceptional.
thank you Crowne Plaza Front Desk and Restaurant and IT department.
- Official Description (provided by the hotel):
- A Landmark Boston Area HotelWelcome to the Crowne Plaza(R) Boston - Newton hotel, uniquely situated over the Massachusetts Turnpike in lovely Newton - close to prominent universities and hospitals. Only 5 miles to all the excitement and culture of Boston, minutes from Fenway Park, and convenient to Cambridge and the bustling 128 beltway, our location, on the MBTA bus route, provides direct access to all these locations.The 270 spacious guest rooms have been stylishly redesigned and feature 37 inch flat screen televisions, complimentary high-speed wireless Internet and room amenities. Tavern Restaurant & Bar serves regional favorites for breakfast and drinks and appetizers in the evening. Social Restaurant offers contemporary casual dining for Lunch and Dinner. Relax in our indoor pool or enjoy a workout in the adjacent fitness area. The on-site parking garage is available for $28.00 per day for self parking, $35.00 per day for valet parking. Our location off the Massachusetts Turnpike makes us the most convenient site for local and regional meetings and events. We feature seven distinctly different meeting rooms, totaling 7,000 square feet, each newly remodeled, including a state-of-the-art executive boardroom and a stylish ballroom with natural lighting. Crowne Plaza(R) Hotels are The Place to Meet, featuring a dedicated manager to oversee every aspect of your meetings planning and execution. We are also ideal for special celebrations with menus and packages available to meet every taste. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Newton
- Newton Crowne Plaza
- Newton Sheraton