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“A Comfortable Inn Across from Mass MoCA”

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The Porches Inn at MASS MoCA
Ranked #1 of 3 Hotels in North Adams
Certificate of Excellence
Reviewed 5 November 2017

The Porches is a very comfortable, relaxing inn. It is composed of a number of small houses along River Street, each with several rooms. The main building also has breakfast rooms and a couple of small lounges with working fireplaces. Nice places to sit and read or to have a drink at the end of the day (there isn't a bar as such in the Inn, but they have wine and spirits at the reception which they serve in the lounge). The rooms are clean and well-appointed, including a multi-outlet USB hub which alleviates greatly the need for outlets. There is a gym, a sauna and a heated outdoor pool.

Mass MoCA is across the street, and the entrance is about a 3 minute walk. Downtown North Adams is not much farther.

The Porches gets very pricey in the summer, and at the price peak I am not sure that I think it is a great value, but nonetheless the stay will be pleasant.

Room Tip: Ask for a room away from the building entrances.
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  • Stayed: November 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Josh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, Manager at The Porches Inn at MASS MoCA, responded to this reviewResponded 8 November 2017

Dear Josh C,

Thanks for visiting the Porches Inn at MASS MoCA! We appreciate your feedback!

Best regards,

Kim

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23 - 29 of 711 reviews

Reviewed 4 November 2017

Our welcome at the Porches Inn on our arrival was somewhat cool. We were given a ground floor room at the rear of the property, so there was no traffic noise, and the room was big and adequately equipped.
We knew that the room had a safe, but they did not automatically offer us a key for it at check-in – we had to go back that and ask for one.
I believe we were given an ‘accessible’ room, as the shower stall included a seat, and we found that the way the shower was designed the floor outside it was soaked as soon as you ran the water. This is only a small point, but one that could be easily addressed.
The room was clean and bed (a Queen) was comfortable enough, but the other furniture was not so comfy, and the available light in the room was very dim.
When we went to reception for ask for local information, some of the time the staff were helpful but at other times rather off-hand.
Breakfast was a touch chaotic. The room was quite small, given the number of guests, and it was a bit of squeeze finding room to sit. The food on offer was adequate but fairly simple.
The location of the Inn was good - MassMoCa is within a few minutes walk, and other amenities and restaurants are reachable on foot.
The downside of The Porches Inn was, we felt, that it is very expensive for what you got – it did not feel like good value for money.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank LP-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, Manager at The Porches Inn at MASS MoCA, responded to this reviewResponded 24 November 2017

Dear LP-UK,

Thank you for taking the time to post this review of the Porches Inn at MASS MoCA. We're sorry that we didn't quite live up to expectations but gratified that you were still sufficiently pleased with your stay to give us a four-star rating.

First of all, let me apologize for the lukewarm reception and perfunctory concierge service you received. Customer service is the name of the game in the hospitality industry, and it's very disconcerting to hear that we fell short in this regard. We have given the staff members involved a refresher course on our company's core principles.

As for our breakfast room, we readily admit that we've outgrown it; we'll be building a new, much larger breakfast facility next year.

We appreciate your business and hope you'll come see us again the next time you cross the pond.

Best regards,

Kim

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Reviewed 1 November 2017

I can't say enough about how quaint and wonderful this place was. Such rich history, but everything about the room was wonderful. The bed was AMAZING!!! The soaking tub was great, room was immaculate, even offered turn down service! Would stay here again in a heartbeat!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gaye R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, Manager at The Porches Inn at MASS MoCA, responded to this reviewResponded 4 November 2017

Good afternoon, Gaye R!

Thank you for your heavenly feedback! We're delighted to hear that you enjoyed your stay with us and look forward to welcoming you back to the Porches Inn at MASS MoCA.

Warm regards,

Kim

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Reviewed 30 October 2017

I can not say enough about the charm of this Inn. The rooms were cozy and charming and spotlessly clean. They offer a breakfast, exercise room, hot tub, fire pit and porch swings. I thought I was going back in time to a day when people really cared about their customers. This place does. It is also across the street from MassMoca.

Room Tip: Advance reservations especially during tourist season
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  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, Manager at The Porches Inn at MASS MoCA, responded to this reviewResponded 1 November 2017

Dear Susan S,

This is precisely the kind of response we want to elicit from our guests. Our team members take great pride in their work, especially their customer service, and comments like these make the effort doubly worthwhile.

Thank you for choosing the Porches Inn at MASS MoCA. We hope to have the pleasure of seeing you again soon.

Warm regards,

Kim

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Reviewed 29 October 2017

Not your typical hotel in any way, very thoughtfully repurposed from the original apartments- including decorative items indicative of what would have been in such apartments. Love the small balcony, the pool and the hot tub, both are relaxing after hours of walking Mass Moca across the street. Very close to the sweet town of Williamstown and the art there...

Room Tip: our room was in the back overlooking the pool, away from the noisy street
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, Manager at The Porches Inn at MASS MoCA, responded to this reviewResponded 2 November 2017

Dear Jeffrey H,

Thanks for staying with us! We appreciate your feedback!

Sincerely,

Kim

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Reviewed 24 October 2017 via mobile

The Porches Inn was in a wonderful location in North Adams. The innkeepers paid great attention to detail to make this a very comfortable and cozy place to lay our head and relax after a day of exploring! Nice breakfast, large guest room and interesting retro decor! We would definitely come back again!

Stayed: October 2017, travelled as a couple
Thank Beth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, Manager at The Porches Inn at MASS MoCA, responded to this reviewResponded 2 November 2017

Dear Beth H,

We're so very glad to hear that you enjoyed the fall foliage and felt well taken care of at our historic hotel. We'll be sure to share your comments with our team.

Thank you for choosing the Porches Inn at MASS MoCA. Please come see us again in the near future.

Best regards,

Kim

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Reviewed 24 October 2017

Look no further. Just book this hotel and enjoy. Plus, the sauna gets hot, the beds are great, breakfast sweet and fellow travelers are interesting and open. Near fabulous restaurants. Staff extremely helpful and patient.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, Manager at The Porches Inn at MASS MoCA, responded to this reviewResponded 26 October 2017

Hello, Amy P!

Thanks for visiting the Porches Inn at MASS MoCA. We appreciate your feedback and hope to see you again soon.

Warm regards,

Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Porches Inn at MASS MoCA

Address: 231 River St, North Adams, MA 01247-3201
Phone Number:
Region: United States > Massachusetts > Berkshires > North Adams
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in North Adams
Price Range: $163 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Porches Inn at MASS MoCA 3.5*
Number of rooms: 47
Official Description (provided by the hotel):
The Porches Inn consists of seven renovated Victorian-era buildings that originally provided housing for the area’s mill workers. Located across the street from MASS MoCA, Porches’ guest rooms and public spaces employ a clever synthesis of retro and contemporary designs. The inn’s 47 rooms and suites are fully wired, offering free WiFi, BluRay/DVD players and complimentary DVDs. Porches' healthful continental breakfast is included in the room rate and may be eaten in the Breakfast Room, on the porch (weather permitting) or delivered to your room in the inn's signature metal lunchbox. The inn features a year-round heated outdoor pool, hot tub, sauna, bonfire pit, fitness room and meeting rooms for retreats and special events. ... more   less 
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Also Known As:
The Porches Inn At Mass Moca Hotel North Adams
Porches Hotel North Adams
Porches North Adams
The Porches Inn At MASS MoCA North Adams, MA - Berkshires

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