We had a family meal at Papagayo at 6pm on a December Sunday. The overall experience was very positive and we would go back.
We all enjoyed the food, which was fresh and hot and appeared in just a few minutes. I had the verde enchiladas and they were tasty. We all thought the salsa (gratis) and guacomole (paid) were excellent. Chips (gratis) were very fresh. I had the caesar salad and it was among the better ones I had had lately. If you don't like anchovies, don't order it since the dressing tasted of anchovies. I loved it. This was basic Mexican food, well-prepared from fresh ingredients. Those who had the veggie fajitas said they were delicious.
Server (Camilo) and others were very attentive. Manager came by the table after the meal to make sure we enjoyed it. In terms of service, this was among the better experiences we've had lately. It's not to say we are high maintenance but Camilo refilled our water glasses 3x without asking and he was available when we had a request.
The place was a bit loud and I imagine it could get very loud if it were full. It was about half-empty when we ate there. My daughters counted 22 big TV screens so there is plenty of distraction.
Value for money
I did not find it especially cheap but since the food was excellent and abundant, I thought it was good value. They charged $1 for an extra (small) bowl of cheese for the fajitas, but since there was an endless supply of chips and the portions were large, that worked fine for us.
I am not sure we would make this a destination since it is in a mall and there is usually traffic. If we were already at Assembly Row, it would be our first choice for food after this good experience.
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