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Reviewed February 28, 2018

I have stayed in this hotel for multiple times in 2017 and also in 2018. good people. clean hotel and got support from all including Jose, the Manager, Nilon, Diane and all others.
the overall attitude of team is of customer care.

i am happy and i can recommend this

Date of stay: January 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Milindshaligram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this reviewResponded March 1, 2018

Milind, thank you for being loyal towards our hotel and for taking the time to share your experience. Our team will be pleased to know they had a role in making your stay with us a memorable one. We will be sure to share your compliments with them. Thanks again for allowing us to be of service, and we hope to have the pleasure of doing so again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 26, 2017

We needed a place to have a family meal for the holiday. Extended Stay America worked out great! Staff was very helpful in providing us with all that we needed to make our holiday stay feel like home!

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank F1362TKkarenp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this reviewResponded December 26, 2017

Karen, thank you for choosing Extended Stay America for your holiday stay. We are delighted to read you and your family had a great time with us and that you liked our courteous service. Thanks again for being our guest, and we look forward to your next visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 6, 2017 via mobile

We have stayed at this location many times, and find the staff welcoming and competent. The rooms are spacious & clean accompanied by an excellent staff.

The General Manager "Dan" exceeds expectations with a quiet yet notable presence. He has gone above and beyond to ensure our needs were always met.

Diane, most often the first face we see upon arrival makes the check-in and out experience seamless. Her ability to multi-task is noteworthy.

We would recommend this location to all travellers.

Date of stay: December 2017
Trip type: Travelled on business
Thank Kristen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this reviewResponded December 7, 2017

Kristen, thank you for sharing your excellent review of Extended Stay America. We are thrilled to know you had a great stay with us and that our courteous service made your visit even more enjoyable. Your compliments will be shared with our entire team, especially with Diane for all of their hard work. It was a pleasure to have you as our guest, and we look forward to hosting you again soon.

Sincerely,
Hotel Management

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Reviewed November 22, 2017

I was satisfied with my stay, which was a value, but the room was a bit musty (a ground floor room) and dusty in out of the way areas. Floor and upholstered furniture was clean, but clearly warn with age. The laundry area had food crumbs. Desk staff tried to be helpful but was somewhat under-informed about how much it cost to operate the washers/dryers and what information was necessary to connect to wifi.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank christopherjT3477SL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this reviewResponded November 23, 2017

Thank you for taking the time to post your review. We are happy to know you were pleased with the value we offer for the price and had a comfortable time with us. However, we are sorry for not meeting some of your expectations while you were here. We hope to have another chance so we can make your next trip exceptional in every respect.

Sincerely,
Hotel Management

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Reviewed October 8, 2017 via mobile

This is by far the filthiest place I've ever been to. The rooms smell of urine and their grab and go breakfast consists of just coffee and bars. For 100$ a night, it is way over priced!! I wouldn't recommend Extended stay America for anybody!!

Date of stay: October 2017
Trip type: Travelled with family
Thank Nadine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this reviewResponded October 9, 2017

Nadine, thank you for taking the time to share your feedback. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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