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All reviews pool table front desk full kitchen yogurt short drive small pool extended stay business trip very nice stay lobby area easy access room was spacious late at night convenient location couch kitchenette toppings
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Reviewed September 8, 2018

We stayed a few nights at the Residence Inn in Worcester. The staff are what make it a pleasant hotel. All the front desk staff were excellent - helpful, friendly, courteous. They were great! But the hotel itself seems a bit dated, although it looked like the hallway and room were newly re-decorated. The room had a very comfortable bed and nicely equipped kitchen. The bathroom was okay but did not look like it had been updated - the bathtub / shower was worn. The a/c unit was one of the noisiest we have ever heard in a hotel (it's time for the a/c units to be replaced!). And the wi-fi was weak and intermittent. Skype was impossible. It would have been nice to have a higher speed option offered, even as a paid option. The breakfast was good - a nice selection of offerings. Also, it would be nice to have an automatic front door to the lobby - in particular when carrying lots of luggage. There is no automatic option on these doors - this should be updated.

  • Stayed: September 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank explorewithmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 21, 2018

For business reasons, I stayed at this hotel. Compared to other hotels of the same chain it's bigger and darker, and the rooms are more spacious too.

In the room, everything was clean and was working, so nothing to complain. The hotel also has a gym and a small pool. The breakfast was good, and they had a nice variety of food even, but the breakfast room was compared to the size of the hotel small.

So the hotel is well maintained and good for a night or a few more.

  • Stayed: August 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank taucherS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, General Manager at Residence Inn Worcester, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you very much for taking the time to share your experience! We appreciate your feedback and will definitely share your comments with the staff. Please let us know if there is anything we can do for you during your next visit.

Regards,

The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2018 via mobile

Checked in at 6. Reset AC which isn’t working. 79 degrees in room. 630 Called down. Maintenance played with system. Told them I tried to reset and it’s out. They asked me to give it an hour. It’s now 8:50pm. Room 80 degrees. Call down stairs. Asked for new room. Desk gal told me her best option is to send up portable AC. Ridiculous.

Stayed: August 2018, travelled on business
Thank matthewlL7896GO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, General Manager at Residence Inn Worcester, responded to this reviewResponded August 1, 2018

Dear guest,

Thank you very much for taking the time to share your experience! We appreciate your feedback and will do our very best to fix the problem and avoid that the same issue happens again in the future.
We apologize for the big inconvenience and will do whatever it takes to make the rest of your stay much comfortable.
Please feel free to contact us if you need assistance with anything.

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Reviewed July 21, 2018

Stayed here on a weeknight in July, what a wonderful getaway from the hustle and bustle of the city in this great location near UMass Medical. The staff was extremely helpful and friendly, breakfast had plenty of very good offerings (fix the toasters though!!) and the rooms were spacious and clean with great climate control. Parking was plentiful, and there are many places to dine within a ten minute drive. Grocery store (Stop N' Shop) located about 5 minutes away as well. Looking forward to staying here again.

  • Stayed: July 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank mll68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, General Manager at Residence Inn Worcester, responded to this reviewResponded August 13, 2018

Dear guest,

Thank you very much for your feedback! We appreciated your time to share your experience with us. We are glad you enjoyed your stay with us and we hope to serve your again in the future.

Regards,

The General Manager

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Reviewed July 14, 2018

I have been staying here for years when traveling to Worcester for business. The staff, many of whom have been there for years, are always friendly & helpful. And they remember me which is a really nice feeling. The property is in excellent condition - the rooms are clean. It's located near restaurants, shopping centers, grocery stores - everything is right there. I've also stayed there for personal travel because of the long time, excellent customer service I've had. Best of the best.

Room Tip: I like rooms on higher floors - no one running around over your head.
  • Stayed: July 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo S, General Manager at Residence Inn Worcester, responded to this reviewResponded August 13, 2018

Dear guest,

Thank you very much for taking the time to share your experience with us! We appreciate your comments about our property and about our staff. We are thankful for your loyalty to the Residence Inn Worcester and hope to serve you again for many years.

Regards,

The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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