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All reviews cookies waffles bed was comfortable great stay highly recommend this hotel free breakfast fresh fruit nice room lobby pet desk
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Reviewed August 24, 2020

Management is terrible. I will Never stay at this branch of hotel again thanks to the experience at this big rapids location. Manager is not pleasant or understanding especially during #covid times.. Somehow a error was made on our reservation and they booked 2 rooms the night before We were supposed to be there. After a long day at bear dunes around 11 pm we came to check in at our hotel. To learn of the error (we have 15+ other rooms + 50+ people booked in this hotel with BIG family) were told we don’t have reservations and were marked as no shows yesterday. At this point my 2) 1 year olds 1) 6 yr old and 3) elderlys are sitting in the parking lot over a hour while we’re trying to figure out what happened. Our reservations were for the 22nd and I’m sure of it. The mistake was on somebody else’s end. I had to go book another 2 rooms at a differently hotel then the rest of my family, at midnight costing 300$. The “manager” BRITTNEY refused to credit back our cards for the error made on THEIR END. Hotel lobby was not up to standards for covid pandemic.

Date of stay: August 2020
Trip type: Travelled with family
Thank Rochellyrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittney Grant, General Manager at Country Inn & Suites by Radisson, Big Rapids, MI, responded to this reviewResponded August 25, 2020

I'm sorry to hear that this is not this is not the experience you wanted to have with our property, but I do apologize for the inconvenience. Due to our occupancy levels and also booking through a third party, our property was not responsible for the reservations. We have no control of the third party sites, so if the dates were booked incorrectly, that would be something for them to look into. I do hope you have a wonderful day.

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Reviewed August 24, 2020

Date of stay: August 2020
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brittney Grant, General Manager at Country Inn & Suites by Radisson, Big Rapids, MI, responded to this reviewResponded August 26, 2020

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Reviewed August 20, 2020

Date of stay: August 2020
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    • Cleanliness
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Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brittney Grant, General Manager at Country Inn & Suites by Radisson, Big Rapids, MI, responded to this reviewResponded August 26, 2020

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 11, 2020

Date of stay: August 2020
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brittney Grant, General Manager at Country Inn & Suites by Radisson, Big Rapids, MI, responded to this reviewResponded August 26, 2020

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 30, 2020

Honestly this is a very nice place very nice people just had a half-eaten chicken patty in my desk chair lol the bathroom was very clean the bed was comfortable kind of Hit and Miss on the TV channels but it was still nice location was good and would definitely stay again

Date of stay: June 2020
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Country Inns & Suites By Radisson
Thank shaynaanderson3974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel09866048897, General Manager at Country Inn & Suites by Radisson, Big Rapids, MI, responded to this reviewResponded July 1, 2020

We are so sorry that we let you down.
We will make sure that we do a better job.
Thank you for your kind review.

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