Front desk staff was very friendly and highly competent.
Room was spotless and thoroughly sanitized. I was in the newer building with interior corridors. Room was large and included a microwave and fridge, both of which worked fine. A/C worked well. TV had sufficient choices for video. It's a Quality Inn so don't expect amazing furnishings. There was a minor spot of unfixable damage to one of the furnishings but everything worked fine. Bed was good and firm (not too firm).
I would have preferred if the outer doors locked, but it's pretty quiet in that area of the property and far from other nearby businesses. The room itself had an extra deadbolt for extra security, something I appreciated.
The hotel was full but I didn't hear any neighbors. There was plenty of parking. Exterior lighting was sufficient. No elevators. Ferris State wasn't my destination, but the hotel is very close to the University.
Hotel had one of the annoying safe fees, but the clerk was happy to remove it and was able to remove it in less than 60 seconds.
I would definitely stay there again if in Big Rapids.More
- Free Wifi
- Free parking