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“Great hotel” 5 of 5 bubbles
Review of The Henry, Autograph Collection

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The Henry, Autograph Collection
Ranked #1 of 18 Hotels in Dearborn
Certificate of Excellence
Stratford, Ontario, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel”
5 of 5 bubbles Reviewed 7 March 2012

I stayed there on Mar 3, 2012 and thought it was just wonderful. Check-in was very quick. Clean, spacious room, free wifi, nice indoor pool and hot tub. My kids got a kick out of the top-hatted doorman who was super-friendly and well versed in Hello Kitty. I'd go back in a heartbeat. The Sunday morning brunch was rather expensive for what it was - $20 per adult - so I think I would hesitate to eat there again. The quality was ok but a rather limited selection for that amount of money. And the service was painfully slow.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank stfdgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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712 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Chicago, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 28 February 2012

The service at this hotel has declined since the name changed from the Ritz Carleton. I had my wedding guests stay at the Henry. When I secured the room block, I was told that in order to secure a large room block I had to put down my credit card. I had no trouble doing so, as I expected a large group. Then the woman in charge of reservations encouraged me not to put my card down, as they would contact me well in advance if the hotel was anywhere near full. The hotel was essentially full when they contacted me, and my guests were being denied the negotiated rate and told that they must pay full price. Many of my guests were disappointed because they could not afford the full price.

In addition, I held a brunch on the Sunday after my wedding. I searched for someone after the brunch in order to settle the bill and was told that it would be put on my room charge. When I tried checking out, they told me that my room had already been taken care of. In the months to come, it was discovered that the hotel had charged me once for the breakfast and had also charged my brother for the same breakfast. The hotel noticed this discrepancy and refunded my charge instead of my brothers. When they contacted me to right the problem, they refused to credit my brother's account, which is illegal, since he was not in any way financially responsible for the bill. I was totally outraged.

That being said, the breakfast was lovely and the honeymoon suite was very nice. They even had chocolate covered strawberries waiting for us in our room.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Gusto41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, ON
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

My wife and I stayed here in November 2011 and could not find anything to complain about. From the service right when we pulled up at the door, to the front desk, the room (free wi-fi!), the restaurant, the lobby, the location... EVERYTHING was top quality.
We travel to Dearborn a couple times in the year, and have previously stayed at The Hyatt and the Dearborn Inn Marriott, but despite both being excellent choices, The Henry trumps them both.
We would stay here next time without thinking twice.

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kassim1197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 27 February 2012

All the premium business hotels modernized their look, but one thing that's not as simple as new beds and a flat panel TV is great service - and it's pretty great here - after my first trip I've been hearing "welcome back" when I first step out of the car, to the friendly reception greeting, to the attentive waiters and bartenders in the restaurant.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

I booked the Henry through Priceline and we had an amazing stay! The hotel by far is the best that I have stayed at within Dearborn. It is located across from Fairlane Mall and the commute into the downtown area is only a few minutes away. The food was amazing! You have to try their grilled cheese and vine tomato sandwich!! The lobby area is nothing like i've ever seen. Great artwork throughout that can be purchased from the gallery in the hotel. Facilities were state of the art, ballroom area was elegant. Staff was very friendly all throughout the hotel. Not one complaint at all. I'm definitely staying here again and have recommended it to many of my friends.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sherbear11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 25 February 2012

Artful hallways, bright and beautifully appointed rooms, comfy beds. Lively lounge with attentive and friendly staff serving a creative menu.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travel_p_04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MI
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

Great stay at the Henry. Staff went out of their way to accommodate our needs. Hotel has finally changed their look away from the older Ritz Carlton look. We were staying for an event and they pulled out all the stops. Beds were great and plenty of space to spread out in the room.

Would recommend to anyone coming to the area for sightseeing or business.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank darko31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Henry, Autograph Collection

Property: The Henry, Autograph Collection
Address: 300 Town Center Dr, Dearborn, MI 48126-2712
Region: United States > Michigan > Dearborn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Dearborn
#1 Business Hotel in Dearborn
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Henry, Autograph Collection 4*
Number of rooms: 308
Official Description (provided by the hotel):
Adjacent to Fairlane Town Center. 3 miles from The Henry Ford. AAA Four Diamond hotel. Guestrooms include free internet access, 37 inch flat screen TVs with 24 HD channels, "The Henry Bed" exclusively by Lady Americana, Frette 400-count Egyptian cotton bedding, marble bathrooms, plush bathrobes and RUSK bath amenities. Experience culinary creations in The Gallery Restaurant, or 24 hour in room dining. fitness center, indoor pool, whirlpool and sauna. Now offering Marriott Reward Points. ... more   less 
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Also Known As:
The Henry, Autograph Collection Hotel Dearborn
Dearborn Ritz Carlton
Ritz Dearborn
Ritz-Carlton Dearborn

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