Reservations made over a month in advance with email address and phone number required for my Jan. 5th stay. Odd that I didn't receive a call or email advising that a pipe broke in the hotel 5 DAYS BEFORE I ARRIVED, the pool was unusable, the hot tub was unusable, there was no carpeting or damp carpeting in the front half of the hotel, the staff was non-existent, breakfast area was filthy for the just under 24 hours I was there and not stocked for morning rush on a Saturday (really?). Oh, don't forget about the noxious fumes throughout the hotel because heaters were constantly running!
I heard more than once that "they followed procedures set in place during the time of an unforeseen event." Clearly, fulfilling their end of the deal is not in said procedure.
Pipes break, but not advising guests the place was a dirty, cold, wet, damp and not functioning as advertised and paid for is dirty. Comfort Inn...bad choice. Stay at Holiday Inn across street.
Oh yea, the room, stained carpet and bed coverings, warm refrigerator and 3 towels in a 4 person room. Really drafty windows and the welcome book on desk was stained and falling apart from several years of spilled beverages on it. Hmmm... wonder where else the staff isn't checking?More
- Free Wifi
- Free Parking