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Reviews (85)
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All reviewsfree shuttlegrand riverchess gameriver rockcomplimentary coffee in the lobbystaff was friendly and accommodatinggreat hotel for the priceshuttle driverstayed one nightgreat view of the riverhotel restaurantclose to downtownlate checkbed was very comfortablewould stay againfront desk staffholiday inn
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Reviewed December 10, 2017 via mobile

I’m quite confused with all the negative reviews. Are there maybe people with impossibly high standards for a $100 hotel room? Anal retentive people who let minor things ruin their day? Either way, this hotel was more than we could have wanted. We stayed one night for a fun night out in GR (we are from Detroit). The hotel staff were friendly and accommodating, the hotel was clean, nice, renovated and cozy. Were they the world’s biggest rooms? No. Were you planning on running around the room for exercise? This might not be your hotel, then. They are European-type hotel rooms. Small, clean, trendy and just what you need. The bed was awesomely comfortable. Just firm enough for a bad back, but not too firm for uncomfortable sleeping. My husband’s back didn’t even even hurt when we awoke - which is a feat.

They have the best service in the shuttle downtown. Saves money on uber/lyft/parking and it was an incredibly easy and fun experience. I love a night out when I don’t have to stress about how to get home safely. Overall, this will be our go-to hotel when visiting the great city of Grand Rapids and all its lush craft beers.

Stayed: December 2017, travelled as a couple
2  Thank kate m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded December 22, 2017

Kate,

Thank you so much for your very kind review!

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 4, 2017

We chose The Grand River Hotel as I wanted to be close to downtown GR, but did not want to pay the very expensive [over $250] rates for the downtown hotels! We were in town one night for a concert and were happy with the free shuttle provided by the hotel. The hotel itself is an older property which has been [mostly] renovated. I can cut the hotel some slack for things like lower ceilings, smaller bathrooms, etc. The main bummer was the plastic mattress enclosure which was very noisy. I had read about this in other reviews and figured it would not be too bad, but it wasn't pleasant to sleep on. We ate in the restaurant and it was fine. Had chicken quesadillas and a burger. Last note about room- no full length mirror.

  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Kath C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded December 6, 2017

Thank you Kath C for your review of our newly renovated hotel. We are located just a couple miles from downtown and we offer a free shuttle to our guests going downtown.

The property has just been recently renovated with brand new everything! We are excited to welcome you back soon.

Thank you,

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Reviewed November 15, 2017 via mobile

This hotel is on the grand river yes, the view is very industrial so don't think romance unless old factory is your thing. The finish of the remodel is attractive in a modern yet slightly tacky way (Purple accents). The contractor needs to be made to finish as almost everything is 90 percent finished. Beds are very firm and plastic bed bug guards are installed over them just like in all the finest hotels* (*see sarcasm) . The managers are friendly. Formica on the table in the room was coming unglued, light switch was very visibly crooked (maybe 12°off and polyurethaned in place), the bathroom door opens against the curved shower curtain pushing the door back against the person on the toilet leaving little room for sitting. The shower head is maybe 5ft8 off the tub floor. The room was clean and modern but stay in a cheaper place with good reviews by the airport as that area is better for food, shopping etc. Downtown is easy to get to either way. Skip the river rock except for maybe soup. Don't pay over $100 for this hotel any time of year any reason.

Stayed: November 2017, travelled with family
Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded December 6, 2017

Thank you for your response Greg D! We are only one of two hotels in the Grand Rapids market that is located directly on the Grand River! The sunrises are amazing!

The hotel is 100% renovated and the protective covers on the beds have been replaced with a more user friendly wrap. The linen and terry as well as pillows are all brand new, top of the line!

Shower heads have been replaced at this time and the restaurant was recently opened with a new chef and F&B team.

Lots of great things happening at our hotel!

Thank you for staying with us.

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Reviewed November 5, 2017

Checked into our room and were put next to a young family that not only did not attempt to keep their young children quiet but actually riled them up to make noise. I asked to be switched to another room and was accommodated. The room was a bit dated but was nice and the area around the hotel was clean.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Five_Aces_Tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, Management Company at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded December 6, 2017

Thank you for your review of the hotel. I am sorry that you were placed in a room where there was a noisy child next door. I am also happy to hear that the guest services department accommodated your request and moved you to a quieter room.

The hotel building will turn 50 years old next year however, it has been full renovated on the inside and we are happy to present the finished product to you!

Thank you,

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Reviewed October 29, 2017

First time at this hotel-plenty of free parking, check in was fast and easy- Haley checked us in, she was so nice to us and very helpful. Our room was clean and nice decor. The bed was very comfortable with great pillows. We stayed on the 3rd floor-very quite. The free shuttle is a great service-our shuttle driver took us to the Van Andel Arena for a concert and when it was over we called him to pick us up. I regret not getting his name, October 28th in the evening-very nice man. We had breakfast in the hotels restaurant-$9.99 a person for a buffet. Pleanty of food-hot and cold, taste great and great service. My husband and I will return!

Stayed: October 2017, travelled as a couple
1  Thank michd61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad S, General Manager at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded December 22, 2017

Thank you so much for sharing your experience with us! Your feedback is very important to us and it is greatly appreciated! I look forward to meeting you on your next visit to The Grand River Hotel!

Regards,

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