First off, I am not an entomologist, nor do I claim to be an expert on identifying bugs. The following statement is based strictly on my observations and opinion and I do not claim to know the genus & species of these bugs, but I do know that they are bugs and that they were in the bed. I am writing this review to warn potential travelers that this hotel is infested with BED BUGS!!!!! My wife and I stayed here on April 14, 2012 on the fifth floor. We were relaxing on the bed watching TV when my wife noticed a bug crawling up the wall above the headboard. I grabbed the bug with a tissue and put it in a cup for examination. We were unsure what type of bug this was, but feared for the worse. Since I have read about bed bug infestations before, I knew where to look for confirmation that the room was infested. We pulled the top mattress back and quickly noticed several discarded exoskeletions (shed skins) from the bed bugs, along with hairs and food crumbs on the bed skirt covering the bottom mattress near the headboard. I flipped up the corner of the bed skirt and folded back the corner seam and what I saw made my skin crawl. There were several bed bugs scurrying for cover amidst their own reddish/black fecal spots !!! I quickly scooped up an additional bed bug in a coffee cup to provide evidence for the hotel. I took the two bed bugs up to the front counter and gave one sample to the front desk attendant for her records. She offered us an opportunity to change rooms, but from what I have read, the bed bugs can travel from room to room and floor to floor through ventilation shafts and by other means. I demanded a refund, returned to the room, collected an additional bed bug sample for verification, sealed the two bugs tightly in a coffee cup wrapped in cellophane and we hit the road for a two hour drive home at 12:30 am. When we reached home, I immediately searched the internet for bud bug images for confirmation. Unfortunately, the photos I reviewed on several sites looked identical to our specimens, in my opinion, there was no question, they were BED BUGS!!!! NASTY!!! Now, my biggest worry is whether or not the bed bugs or their eggs attached themselves to our clothing or luggage and will our home become infested? In my opinion, the hotel should be QUARANTINED until they have an exterminator take care of the problem. Before leaving the hotel, I asked the desk attendant to have the Hotel Manager call me a.s.a.p.! It is now 4:30 p.m. the following day and I have not heard a word!!! In order to protect other people from going through the same scenario, I will be contacting the Grand Rapids Health Department Monday morning to report the infestation and I will gladly submit my specimies for verification if requested to do so.
- Official Description (provided by the hotel):
- What is it like to Be Our Guest at the Country Inn & Suites Grand Rapids East? It's a family getaway, with all the comforts of home. It's feeling free to borrow a book from our library, sit by the fireplace, or relax in the whirlpool. It's a hot breakfast that is always free and friendly staff that is always ready to help. But most of all, it's feeling like a guest in our home. ... more less
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- Also Known As:
- Country Inn And Suites Grand Rapids East
- Country Inn & Suites Grand Rapids East Hotel Grand Rapids
- Country Inn Grand Rapids
- Grand Rapids Country Inn