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Reviews (387)
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All reviewshot tub and poolking suitewestern michigan universitywould stay here againstadium drivevery nice stayroom was spaciousi highly recommend this hoteldesk staffbiscuits and gravywafflesgreat roomenjoyed my staystaying at this hotelfree breakfasthome away from homewe've stayed
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31 - 36 of 387 reviews
Reviewed November 18, 2017 via mobile

Rooms were very clean. Front desk staff was rude and was constantly texting while people were checking in. Acted bothered when asked questions. Lobby was cozy.
Pool was not useable.
Breakfast was reasonably fresh.

Stayed: November 2017, travelled with family
Thank Love2sk8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 13, 2017

Positives: spacious rooms, quiet, decent breakfast choices, conveniently located, check in staff informative and friendly. Negatives: Room not cleaned during 2 night stay, hot pretzel stuffed in heat register, brown water for half of stay.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 12, 2017

Positive:
- Nice bed, TV, and decent breakfast
Negative:
- Security. Witnessed a drug deal right by my parking spot.
- Old blood stains on the sheets and mascara on the towels.
- NO HOT WATER in the showers.
- Over chlorinated pool and green hot tub.
- Very noisy. Car was honking horn for 3 min at 9:30 pm near the front desk. Thin walls so you can hear loud people in the hall and above you.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank chrisM4877GF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, Manager at Best Western Plus Kalamazoo Suites, responded to this reviewResponded November 14, 2017

I am sorry for the difficulties you encountered during your stay.
I have addressed your concerns with the staff and the staff now has a better understanding of how one failed detailed can cause a guest to have a poor experience.

Thank you for letting me know of your issues. Your input is a valuable tool to help us deliver better guest service as we move forward.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 4, 2017

The Best Western Plus Kalamazoo on 11th Street has some of the finest Premium suites I have ever stayed in. The bedroom has a King bed with a big screen TV and bathroom. The living room is completely separate and has a sofa/couch another large screen TV and a kitchen area. The suite is very large and can accommodate a nice family gathering for those traveling from out of town. It is located near US 131 and WMU. Great location and a better suite.

  • Stayed: November 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank DMich1407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 3, 2017

everything was top notch, check in, breakfast, suite, pool and check out. well worth the money and the location cant be beat. asked for extra towels- no problem. hot tub was hot and super soothing after a long day of tripping around kazoo.. free newspaper and the breakfast attendants made sure everything was just the way yo like it...

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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