I am not going to label anything good or bad – simply going to present the facts and some opinions.
My wife wanted to do something “different” and “special” to celebrate her 25th year in business. She chose Henderson Castle. The plan was to take the office staff for facials in the afternoon then have spouses join for supper. She started making arrangements weeks ahead of time. Initially had a hard time getting return calls from the venue. It was about a week prior to the date when all plans were finally in place for the Friday evening event.
Those who had facials enjoyed the experience. They did say the hors d’oeuvre trays they had during their facials were lacking.
When I arrived – after dark - I found the brick paved parking area and walkways had no lighting to speak of. Which not only made it difficult to see where to go, but made for an uneasy walk. The stairs to the porch weren’t even lit. I could see several lamp posts – none of which were lit. Leaving after our evening was the same situation – no lights. Seems like a huge liability.
Upon entering the castle, I was informed that our reservation had been lost. So, we were offered seating in the private dining room for our group of 8. The host was pleasant enough, not too professional and dressed as if he were working at a casual dining establishment.
The table was of ample size although wasn’t completely set. We had to ask for napkins. I found it a bit odd the silverware did not match and some of us had the same size forks. Is the salad fork not supposed to be smaller? Oh, and the beautiful chandelier above the table only had half its lights working.
Our server came in to take our drink orders – everyone simply chose water. We were also given some warm bread. We then placed our soup & salad orders. Four of us got our orders, the other four waited…and waited. I eventually enjoyed my wedge salad and cream of vegetable soup – which was supposed to have been lobster bisque.
Some time passed and we placed our entrée orders. Some had steaks while others had pork, chicken and walleye. When the steaks came two appeared under cooked and one went back for further cooking. Presentation and taste of the entrees was good – just not as good as I was expecting.
A few of us chose desserts. Those seemed to go over well.
We paid our bill and were simply enjoying some after dinner conversation and winding down. Our server came to the table again and said something to the affect that they were closing and we should go.
Not sure who now owns Henderson Castle but they need to pay more attention to detail and hire servers that are more attentive and professional. My expectations of Henderson Castle were totally shot. We will not be returning nor will we be recommending anyone visit the venue.
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