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“3.5 Stars”

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Four Points by Sheraton Kalamazoo
Ranked #12 of 31 Hotels in Kalamazoo
Reviewed 16 September 2017 via mobile

I rated the hotel is very good actually it is somewhere between three and four stars
The property could use a little freshening but the room was decent sized and the mattress quite comfortable
The room was decently furnished
The Internet connected quickly
The ice machine on my floor was removed which was a bit annoying and there were some other little minor things which could've been better at the hotel but overall my experience was quite good
The location as well is convenient for access

Stayed: September 2017, travelled on business
Thank Bruce3134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 11 of 194 reviews

Reviewed 30 August 2017

We came in late near midnight, receptionist is still helpful and cordial. Checking in was a breeze. This is a hotel we choose as a layover to our travel to Chicago. It has reliable free wifi and free parking.

One thing I like on four points are the clean white sheets and comfy pillows and comforters.

I haven't tried their breakfast buffet because we left early but from what I've heard they are good.

I recommend this hotel when you are in Kalamazoo, MI.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jun D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

Excellent service and very clean hotel. I like the spg technology, so I did a mobile check in. I found my key ready when I arrived. I needed a stowaway bed, so they brought one immediately. It was also comfy and clean. The hotel has good vibes and it was fully booked.

Stayed: August 2017, travelled with family
Thank Wissam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

Stayed here with my children because I had an appointment very early in a neighboring city. First of all, one of the reasons we booked this hotel was the pool. When we went to go swimming, we found an old dingy rust stained pool which was not inviting. We thought we would try it anyway but to our dismay, the water was ice cold! No heat whatsoever. I could not even put my feet in it. The decor is somewhat dated also. Before bed, we filled out a room service card for 6:15 a so I could make my appointment. Then next morning, at 6:09, the kitchen called to say they were out of the cereal my daughter wanted, she chose another one and they said my order was coming soon. 6:15 rolled around and no breakfast, at 6:30 I called the kitchen and again they said it would be there soon. At 6:40 I called the front desk to tell them what happened. I said I was going to be late to my appointment and had to leave. As I was leaving at 6:52 a, a lady shows up at the door food in hand. They did comp the meal and gave us some snacks and juice for the road which made me give them 3 stars instead of 2. Overall this hotel was clean and the beds were good. They recovered after the kitchen fiasco so I would give this hotel 3 stars.

Stayed: August 2017, travelled with family
Thank RL H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valerie S, Manager at Four Points by Sheraton Kalamazoo, responded to this reviewResponded 18 August 2017

Hello RL H,

Thank you for letting us know about your stay with us! I understand how frustrating your visit must have been, especially when travelling with children. I apologize that we did not provide a perfect 10 stay for you. I am happy to report we just recently installed some new equipment in our pool area which will help reduce the rust coming into the pool from our city water source. I will make sure our restaurant manager is aware of the room service issues you experienced.

I'd love to hear further details of your stay so I can better coach our team. I can be reached at the hotel main line, 269-385-3922.

Thank you again, and I look forward to hearing from you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

This is an older property and cleanliness is obviously not on their radar. The large table in the lobby has enough dust on it to write in. The bottom of my white socks turned black from walking around our room in them. Some of the serving plates in the buffet line still had food stuck to them and the silverware was covered in water spots.
There is one small elevator at each end of the building, and when they're busy, you might as well plan on taking the stairs, since two people with luggage will fill the elevator. It's a good thing we were on the third floor and not higher.
The air conditioning in our room never did get it as cool as we would have liked, and the thermostat has a sensor, so it cuts back when the room is not occupied or at night.
On a positive note, the staff was friendly and helpful. But we still would not stay here again.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank JdubyaMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valerie S, Manager at Four Points by Sheraton Kalamazoo, responded to this reviewResponded 16 August 2017

Hello JdubyaMO,

Thank you for the feedback on your stay with us! And thank you for the kind comments regarding our staff. I understand how off putting the housekeeping issues you experienced must have been. I apologize that we fell short of your, and our, expectations. Our team will be addressing these concerns directly. I happy to report we are installing new carpet in all our guest rooms in the upcoming months.

I hope you’ll give us another chance the next time you visit Kalamazoo. Thank you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

Spent a few days here for a conference. Convenient location, just off I-94. Very friendly staff. Rooms comfortable. Free Wi-Fi. The buffet breakfast was satisfactory but the food at the conference (about 200 people) was below average.

  • Stayed: August 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Normandie1936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valerie S, Manager at Four Points by Sheraton Kalamazoo, responded to this reviewResponded 15 August 2017

Hi Normandie1936,

Thank you for letting us know about your recent stay! And thank you for the kind comments regarding our staff! I will share your notes on the banquet with our food & beverage team so we can continue to improve our service.

We hope to see you at next year’s event!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017

Spent one night here on the way home from Milwaukee and found it to be a very friendly, clean, comfortable hotel with lots of free parking. The hotel was completely booked up and, although I booked the hotel months prior and have gold status with SPG, they were unable to upgrade me so I was in a room facing the highway. I had earplugs with me so was able to sleep but, if you do decide to stay here, make sure you also bring earplugs if you are a light sleeper and you get a room on the same side of the hotel.
The room itself was large and well spaced with a fridge, microwave and safe and the bed was the signature heavenly bed and very comfortable. There was also lots of room on the bathroom countertop.
I would stay here again if I was in the area.

Room Tip: Request a room not facing the highway
See more room tips
  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank mltuomisto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Kalamazoo

Address: 3600 E Cork St, Kalamazoo, MI 49001-4645 (Formerly Clarion Hotel)
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Kalamazoo
#10 Business Hotel in Kalamazoo
Price Range: $120 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Kalamazoo 3*
Number of rooms: 149
Official Description (provided by the hotel):
The recently renovated Four Points by Sheraton Kalamazoo offers spacious guest rooms conveniently located near Western Michigan University, Wings Stadium, the Bittersweet Ski Area, and the airport. ... more   less 
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Also Known As:
Clarion Hotel Kalamazoo
Kalamazoo Clarion
Clarion Kalamazoo

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