New Year's Eve Dec 2017
I witnessed the worse manager I have ever seen in a pizzeria and I'm 54 years old. I felt bad for the cooks, they were doing the best they could with very little direction. They never stopped making pizza's while I waited for a cheese and pepperoni pizza that was called-in an hour and half earlier.
An extremely irate customer noticed people getting their orders before hers even though she ordered before them, very patiently waited an hour before getting her called-in order (2 pizzas, 56 wings, 2 breads) was sent away with her pizza, bread and only 6 wings. She spoke to the manager to ask for a refund and the manager rudely told her "We don't give refunds."
The manager had the customer's box of 6 wings and said "I found your wings" and gave her the original box with the 6 wings in it back to the already angry customer not thinkings that the manager still owed her 50 more wings.
Side note: I saw an abundance of wings being boxed up by the manager and sent out with pizzas to customers (which I'm only assuming should have probably been bread orders instead of wings).
The customer had to accept a store credit for the wings she never received to come back to a store that she probably wanted to boycott.
I overheard the manager scheduled a new employee to come in on their first day today. Then heard that person was a no-show.
It was before 8 pm when the manager decided she should stop taking any more orders until it got under control.
Oh yeah, I noticed after I got home that my large cheese and pepperoni pizza was made incorrectly.
Thank you and Happy New Year!!!!!
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