I stayed at this particular Fairfield Inn for 2 weeks while in town for business. Checking in was great and I loved my room; particularly being able to log in to Netflix on the T.V. instead of having to watch on my laptop! Breakfast was great and plentiful.
But, unfortunately the negatives really stood out to me:
In the minor problem category was the pool temp and lack of hot tub! Also, the wi-fi was hard to log into from my phone, you must log back in each time you come back to the hotel and select that you want free lower speed internet or higher speed internet for something like $4/day. Finally, if you plan your mornings down to the minute, don't count on your wakeup call. One day it didn't come at all, other days it came 3-5 minutes late.
But worse than that was the front desk crew in the evenings... my first experience with the front desk was wonderful; check in was quick, the information given was helpful and the employee was friendly, even calling to make sure I liked my room. Then, when I returned to the hotel later that night and jumped in the pool and the lights turned out on me (despite the pool not closing for another hour) when I called the front desk, they said the lights were motion activated, so I "just need to move".... I assure you I was not swimming in a motionless fashion. Other times when I went to the pool the night crew left it without towels; when I went to the front desk to ask for them, I was made to wait several minutes (a regular thing) and then handed a whole stack of towels, like I was going to replenish the pool towel rack for them. Often I would walk in to the hotel lobby on my way to my room after dinner and the employees would not even look up from their phones. So, in total, if you're big on customer service, either don't stay here or don't leave your rooms or require anything after about 7pm.