We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Marriott Bonvoy member rate available
Fairfield Inn
C$118
Book Now with Marriott Bonvoy
Booking.com
Priceline
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (127)
Filter reviews
127 results
Traveller rating
48
51
12
6
10
Traveller type
Time of year
LanguageAll languages
Traveller rating
48
51
12
6
10
See what travellers are saying:
Selected filters
Filter
Updating list...
23 - 28 of 127 reviews
Reviewed March 20, 2018 via mobile

Like most things in Lansing, MI this Marriott location was dirty, dumpy, desolate and dated. I get it, I’m in farm country & am okay with that. Heck, I think my room was $106 at best!

But then there’s this....

As I was checking in, a local woman asked the manager a series of questions about their facilities as she was planning an event for her family. When asked if she could take some photos, she was promptly told no and that she could pull the photos off their website (photos, by the way, that don’t actually show the ramshackle conditions that exist here). I told the manager she knew this wasn’t true considering the existence of websites like Trip Advisor who promotes, advocates and encourages the posting and of said photos. She disappeared into her office saying she was calling her corporate office. I stood by for a short while, but then figured I didn’t have a dog in that fight and went up to my room.

I’m writing this now still curious if Marriott’s corporate headquarters gave the green light for this poor woman to take a photo of their breakfast area or pool. They would have bamboozled her into thinking something like this was off limits had I not been standing there.

Strange, sad and curious behavior, indeed. This staff needs to get better.

Date of stay: March 2018
Trip type: Travelled on business
1  Thank paulbK5831VT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ambiance261, General Manager at Fairfield Inn & Suites Lansing West, responded to this reviewResponded March 26, 2018

Thank you for your feedback. I would like to apologize that you had a negative experience at our hotel. I want to assure you that guest satisfaction is of the utmost importance to us and these issues are being addressed. We hope with our efforts to improve every stay for our guests, you will try the West Lansing Fairfield Inn & Suites again the next time you should be in the Lansing area.

J Blair
General Manager
West Lansing Fairfield Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 23, 2018

Very nice room, comfortable bed, good water pressure in the shower. The staff was very accommodating, we had to request a room change when we got there and they took care of it, no problem. Good location, a lot of restaurants and shopping nearby.

Date of stay: January 2018
Thank cap49464
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 9, 2017

Was there on an overnight business trip. The room I was given had a musty smell. There was no other rooms as they were sold out. When I went into the bathroom, there was hairs on my "clean" towels and they were not mine. They had put in a new shower bar in for the curtain and it was a horrible patch job. The staff never said hello while we walked in and out or left the next morning.
I have come to expect so much more from a Marriott property. Would never stay here again.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank michiganmark1369
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TMIHospitality, Manager at Fairfield Inn & Suites Lansing West, responded to this reviewResponded November 10, 2017

Dear michiganmark1369,

Thank you for your review of our Fairfield Inn & Suites Lansing West. We are so sorry to hear that we fell short of meeting your expectations. Please be assured that your comments will be shared with my staff to correct any deficiencies and to ensure that yours was an isolated incident. We want to ensure that we are both providing impressive service and ensuring a clean experience for our guests. Your feedback is appreciated and we do offer our apologies once again for the disappointment. If you should return to the area, we do hope you will reconsider and give us another chance to provide you with the stay that you deserve.

Sincerely,
Julie B.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2017

this is a typical Fairfield Inn property. It is very clean, good service from the front desk, and decent breakfast. The gym is fine but pretty basic. This is not near MSU if you are planning to do things @ or near MSU

Date of stay: October 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Anthony H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TMIHospitality, Manager at Fairfield Inn & Suites Lansing West, responded to this reviewResponded October 6, 2017

Dear Anthony H,

Thank you for your review of our Fairfield Inn & Suites Lansing West. We are glad to hear that you found our hotel to be clean and that you enjoyed good service. If you should return to the area, we do hope you will consider staying with us again.

Sincerely,
Julie B.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 26, 2017 via mobile

Spent 2 nights at the Fairfield for a football weekend. Hotel is about 1/2 hour to the stadium via some not so nice parts of Lansing. Check in was fine but we quickly found left over clothes in our room. Talk about the yuck factor. Hotel seems tired and worn. Breakfast was fine. Staff was often in the breakfast room or out front smoking.

As a platinum member we have stayed in many Marriotts and this is not near the top. For future stays there are other nicer Marriott properties to try.

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank shess10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TMIHospitality, Manager at Fairfield Inn & Suites Lansing West, responded to this reviewResponded September 27, 2017

Dear shess10,

Thank you for your review of our Fairfield Inn & Suites Lansing West. We are so sorry to hear that our hotel did not meet your expectations during your time with us. It is understandable how frustrating it can be when something isn’t what was expected. Please be assured that we will share your comments with our housekeeping staff to ensure that any deficiencies are corrected. If you should return to the area, we hope you will allow us a chance to make up for this.

Sincerely,
Julie B.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews