I booked our room online, and got a package deal which included the Mackinaw Island Carriage tour and Butterfly House. When we checked in, we were charged for our room, but nothing was said about the package. I guess it was partly my fault for not asking about it, but since it was listed on my printout we assumed that we just took that to the island to get our tickets for the prices that were quoted. When we got to the island, and went to the ticket counter we were told no, the hotel was supposed to provide us with the tickets, because they have a contract. Luckily I hadn't prepaid for them, as they wouldn't honor anything, and we had to purchase our tickets. There wasn't really much of a price difference, so it wasn't a big deal, but it was just the idea that we thought we were getting a package, and the hotel staff apparently didn't know about it. The girl at the front desk was not very friendly, and gave us no information about anything. She did mention the times for breakfast, but didn't inform us that it wasn't served in the breakfast room that is in the lobby. We found out later that it was served in the hotel next door. (The two hotels are connected by a very long series of hallways!) Nothing at all was mentioned about a pool, water park, etc, which were also in the other hotel. Our room was ok, it had a refrigerator, and was clean. The beds were so hard though that I had trouble sleeping the first night. On the second night I put one of the pillows under my leg to cushion it. (I have fibromyalgia, and the hard bed made it very painful to sleep.) We did use the hot tub, once we followed all of the signs to find it, and it was nice, and very large, but it closes at 10:00 pm. The room was very loud, with the water park feature, but it was nice. The proximity to the Starline boat dock was perfect, right across the road. The price of the hotel was reasonable, and our stay wasn't bad, it was just a bit misleading to say they offer all of these things, but don't tell you that you have to walk through a maze of hallways to find them. The front desk staff also need a bit of training in being friendly and informative! I would probably check around and stay somewhere else next time.
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