We booked a suite this past weekend with our son, and were joining another couple and their kids. Check in time was 4 pm. We arrived at 4:10 and were told our room was not ready yet....no problem, we would just go to the corner store and pick up some snacks and drinks for the room and return. When we got back the room was still not cleaned...again, no problem, we just waited in the lobby patiently. While we were there another family came in with wet bathing suits wondering when their room would be ready, they had been waiting since 3, room was still not ready. The woman was wondering how they might compensate her for waiting and they wouldn't do anything for her. My husband had stated quietly to the one desk clerk that it was unacceptable that the rooms weren't ready, and he was told it wasn't a perfect world. We sat for awhile longer and then one of the desk clerks asked my husband to come outside...I thought he might give him a discount for waiting, and he said, that he couldn't make us happy and we would have to leave or he would call the cops!!!!! No reasoning to this, we had to leave!!! Needless to say we will never stay in a comfort suites again. We called the Consumer Travel of Tourisim and reported him. We have since heard that he does this alot. I think it is time for him to look for a new job.. he wouldn't even give us his name....COWARD!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity.ca, TripOnline SA, Agoda, Cancelon, Priceline and getaroom.com so you can book your Crown Choice Inn & Suites Lakeview & Waterpark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites - Mackinaw City Hotel Mackinaw City
- Mackinaw City Comfort Suites