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“Waste of my money, I was overcharged, poor service”

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Days Inn & Suites Monroe
Ranked #4 of 9 Hotels in Monroe
1 review
“Waste of my money, I was overcharged, poor service”
Reviewed 29 March 2012

Being a Gold Crown member for many years I was shocked at the treatment I recieved by the hotel staff and management when attempting to redeem points award.

Hotel owner did not agree with the number of points needed for a free night , as shown on the BW website, so they charged my credit card without authorization afer I had a confirmation number for the reservation.

If staying here, check your credit card bill for unauthorized charges!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny_Studzinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2012

Might have been good at one time but the place is falling apart. The laundry does not function, the carpet in the rooms looks dirty. The staff is very nice but apparently managment does not maintain this hotel properly. This never was built as a Red Roof, sources tell me it is a old "Best Western". HBO very fuzzy!

I suspect some of these very positive reviews are phony!

Room Tip: You can do better if you are looking
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Monroe hotels

1 review
Reviewed 14 March 2012

I reallY enjoyed My stay At this hotel. It was afforfable, clean and quiet. The staff was helpful and courteous. I wasnt familiar with the area and was given maps to My destination. I recommend this hotel!!!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank birdiewilltell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 5 March 2012

I stayed at the red roof Monroe location this month and the front desk staff were very friendly and helpful. The hotel was very accomidating as I did have pets with me so I needed bottom floor and around a area to take them out. The breakfast was good with variety. It was conviently right off the expressway and had multiple restaurants close by. I will most definitely stay with this inn again !

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosemarie08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 8 February 2012

My stay at Red Roof Inn was great. Easy to find, beautiful lobby and excellent staff. They were very helpful and considerate of my needs. I will be sure to stay here on return visits!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krisisme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toms River, New Jersey
1 review
Reviewed 8 February 2012

The staff was very friendly, the room was clean. The overall appearance of the hotel was clean also. Pleasant stay!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tc1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 6 February 2012

I had an express check in by a friendly female! My room was clean and for the price I couldnt beat it! They also had a good breakfast unlike other Red Roof Inns that only serve doughnuts and coffee! This Inn had a waffle maker, bagels, muffins and cereal! The staff provided me with maps to my destination and good places to eat! I recommend The Red Roof Inn in Monroe MI!!! I will be staying there again when I visit my family in six months!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jensmith1860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Days Inn & Suites Monroe

Property: Days Inn & Suites Monroe
Address: 1900 Welcome Way, Monroe, MI 48162-9300 (Formerly Red Roof Inn Monroe)
Phone Number:
Region: United States > Michigan > Monroe
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Monroe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Days Inn & Suites Monroe 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
Our Days Inn & Suites of Monroe offers comfortable affordability, great value, with a convenient location. With easy access directly off I-75, our hotel is within easy reach of Detroit's many attractions and corporations. Detroit and its many attractions beckon just a short 30 minute drive. Visit the iconic Motown Historical Museum or enjoy sporting events aplenty at Ford Field, Comerica Park, and Joe Louis Arena. Be amazed by one of the best zoos in the country, the Detroit Zoological Park. We offer ample free large-vehicle parking, a seasonal outdoor pool, and a free Daybreak breakfast. Each of our non-smoking rooms includes handy amenities like a mini-refrigerator, microwave, free wi-fi, and flat-screen TV. Our suites include a kitchen area and sofa bed. ... more   less 
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Also Known As:
Best Western Monroe
Monroe Best Western

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