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“Lovely place, we'll definitely b back next summer!”
Review of Jaz Crystal Resort

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Jaz Crystal Resort
Ranked #1 of 14 Hotels in Mersa Matruh
Certificate of Excellence
Reviewed 28 August 2011

I'm Egyptian and this was my first time to visit Almaza bay, it's located 40km before marsa matrouh city on egypt's north coast. I went there with my husband and 3 kids, we enjoyed our time very much. The place is lovely, outstanding sand and beach , refreshing huge pool.. The personnel were very friendly . The rooms were clean and spacious (family rooms). The breakfast buffet was fine, not too fancy but u'l find eggs, cheese, pastries, sausages, fruits, some Egyptian. For lunch u can have snacks by the pool and for dinner we ate at "Morgana" in almaza hotel (walking distance from Jaz crystal) and there was also a lovely Lebanese restaurant "zaatar" in Jaz oriental. They also had a kids club where my children could play for some time. I must say we enjoyed our time very much, I do recommend everyone to visit this beautiful place, I believe June, July and august r the perfect time of the year to visit the north coast in Egypt. In spite of all the negatives you can hear about Egypt, it's very safe up there. The egyptian staff r very helpful and I'm sure they would do anything to make ur stay a pleasant one.

Room Tip: Superior Family rooms are perfect for a family of 2 adults and a maximum of 2 children and an infant
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  • Stayed: August 2011, travelled with family
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2  Thank Czarif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 17 January 2017

Dear Sir,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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207 - 213 of 918 reviews

Reviewed 16 May 2011

This is a new hotel and they are still finding there feet and the service does need to improve - And there basic English. Right start with a negative - Food - When they have meat you have to ask them for more the piece of Lamb I got one day was the size of a 50p piece I actually thought he was playing with me but of a laugh but he just served the next guest - Very Odd - Oh and the leg of lamb was MASSIVE not sure wht they feed there lambs but ask no questions, get told no lies. Other than that it was WONDERFUL Rooms are fabulous, pool is fabulous beach is stunning, I've been to Barbados and that beach was no where as nice as this one, pure heaven. We met some amazing people whilst we were they're simply lovely people had a good laugh, the white wine is lovely and I normally only like Chablis or at a push charddonay. FAB FAB FAB

  • Stayed: October 2010, travelled as a couple
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2  Thank jamieandstephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 18 January 2017

Dear Guest,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2011

On arrival at this Hotel we were met at the Entrance Atriam with cool refreshing drinks and the holiday looked promising. However that is where the promising aspect stayed, in the Atruim. The room was adequate and the air conditioning functioned well, location was as described on the beach and the swimming pools did contain water, thou the pool bar did have some food hygine issues. Entertainment was one bloke and a keyboard. The bar facilities were poor as drinks tasted like aeroplane fuel without the ice. But the piec de resistance was the catering department. Every hot meal was stone cold and the carvery consisted of one peice of meat the size of a fifty pence piece and ended with food poisening and a liquid lunch from the wrong end, I also ended up taking regular trips to the powder room for similar liquid lunches along with the majority of the other quests. Complaints were made with no resolution from the hotel representative. However on return to blighty and contact with our tour operator and mentioning my medical background and acurrative diagnosis of server food posioning and not jippy tummy as they preferred to call it We received compensation and an admission of their awareness of the inadequancies of there hotel and misrepresentation in there advertisment. We would most definately not go back to this hotel or recommend this to a friend.

  • Stayed: June 2010, travelled as a couple
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6  Thank knomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 18 January 2017

Dear Guest,
We thank you very much for choosing Jaz Crystal to spend your vacation, rest assure that your valuable comments will be highly considered, please accept our sincere apology for any service conflict you had through your stay with us, looking forward to welcome you again at Jaz Crystal

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2011

Went here over the october half term. It is a lovely hotel, candles were lit in the evenings giving an intimate atmosphere. Cocktails available and wine on all inclusive. It is very clean, with large rooms, a good space if you have children. Weather good. No fishes on this side of Egypt so no snorkling, but it was a lovelly beach.
The hotel is badly let down by the food, it is really bad, (did not get ill though, this could have been because i did not eat), and the adult entertainment (very little of what was advertised in the brochure is available). The italian entertainment team took over the ampitheatre and would not let anyone else use it. The management need to get some control over these issues as this hotel is in the middle of no where. Did e-mail the management about these two points but had no reply.
If the management get these two issues sorted out it would be a lovelly relaxing holiday.

  • Stayed: October 2010, travelled with family
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2  Thank eee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 18 January 2017

Dear Guest,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2011

Stayed for 2 weeks - beautiful hotel.

Likes - specious rooms, fantastic weather, towel figures, pool, beach, mojitos from the lobby bar, Lulu from the ents team, the two couples we met on holiday; Ben and Louise (From London), Danny and Olivia (From Sheffield).

Dislikes - reception staff, speedo trunks, food and food choice in the restaurant and ITALIANS (99% of which were rude!)

If this hotel sorts out the cold food and shoddy reception staff - it's got to be a winner!

Just a note: expect to spend at leats one day on the toilet - carry hand sanitizer with you and every time you touch money, clean your hands. Also avoid going from hot to cold too much ie using the air con all time - not good..

  • Stayed: July 2010, travelled as a couple
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1  Thank Danlincs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 17 January 2017

Dear Sir,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2011

I don't have one bad thing to say abt this hotel. The holiday was thoroughly enjoyable. Staff were a cut above the rest. Food. . . Delicious. Rep, helpful in every way. We took 3 excursion's and loved them. Me and my boyfriend would definitely go back. I felt safe and very happy. The Jaz chain really do put you first. We had a holiday that we'll never forget and some amazing memories and photo's. :-) :-) :-)

  • Stayed: October 2010
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1  Thank spriggsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 17 January 2017

Dear Sir,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2010

Really, very lovely hotel, with beautiful rooms and great staff. In 5 years time its going to be very crowded so go before the rush! Only 3 hotels along the front at the moment but they are building more as I write. Food looks gorgeous but unfortunately not much taste. We went in their last week of the season, so space wasnt a issue but not sure how they would cope if completely full. Entertainment is a big issue as there is nothing to do once the sun goes in. Just needed some decent music and we could of made our own entertainment. Rooms very well appointed. Staff were great.

  • Stayed: October 2010, travelled with family
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1  Thank crippat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mohamed w, Manager at Jaz Crystal Resort, responded to this reviewResponded 18 January 2017

Dear Guest,
We thank you very much for choosing Jaz Crystal to spend your vacation, we appreciate your valuable comments and we wish to have the pleasure of your accompany once again at Jaz Crystal.

Best regards,
M. Wafa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Crystal Resort

Address: | North Coast, km 37 East of Mersa Matruh, Almaza bay,, Mersa Matruh, Egypt
Region: Egypt > Matrouh Governorate > Mersa Matruh
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Mersa Matruh
#1 Family Hotel in Mersa Matruh
#1 On the Beach Hotel in Mersa Matruh
#1 Top resorts Hotel in Mersa Matruh
#1 Spa Hotel in Mersa Matruh
Price Range: $110 - $117 (Based on Average Rates for a Standard Room)
Number of rooms: 263
Official Description (provided by the hotel):
Jaz Crystal Resort is Jaz Hotels, Resorts & Cruises second major development in Almaza Bay, opened only as recently as May 2009. With a magnificent four miles of soft white sand private beach overlooking the clear and clean waters of the Mediterranean, the five-star Jaz Crystal Resort is the perfect resort for an ideal holiday to Egypt. Just east of Mersa Matruh on the northern coast, it’s minutes from Mersa Matruh International Airport and combines breathtaking views with a safe, secluded and tranquil bay. However, you won’t have to stray too far from the hotel complex in order to enjoy a completely relaxing holiday. Everything you might need is within easy reach at Jaz Crystal Resort with a range of amenities and facilities that should keep all ages occupied, no matter what their interests. Combining tasteful architecture with modernity and convenience, Jaz Crystal Resort encourages guests to unwind and relax in spacious rooms, indulge in a range of sports and recreational activities and enjoy outstanding cuisine and dining. All this luxurious relaxation is delivered with traditional Egyptian warmth and hospitality alongside the levels of personal service guests have come to expect from a Jaz Resort.Hotel facilities are both convenient and comprehensive and include a shuttle service to and from Matruh Airport so there’s no hassle in getting to the hotel from the very start of your holiday. A choice of restaurants, bars and snack bars offers a broad spread of fresh food and drink that will satisfy any taste, day or night. For the convenience of guests, the hotel offers 24 hour room service and for their reassurance an in-house doctor is also on hand. Swimming pools (including one especially for kids) and a lagoon offer opportunities for languid lounging or strenuous water play.After a strenuous day, unwind and pamper yourself in the Health Club and wellness centre or stroll around the shopping arcade with 10 retail outlets. Relax and take in a live music show or cabaret regularly performed at the amphitheatre or join in the activities organised by the hotel’s animation team. Young guests from 4 to 12 years may not appreciate the beauty and tranquility of the surroundings, but thanks to the Kids Club, you can appreciate everything this remarkable place has to offer knowing your young ones are safe and fully occupied. If it’s a perfect five-star standard beach or family holiday you crave, then Jaz Crystal Resort will combine the best of the Mediterranean with the very best Egypt has to offer for a truly memorable and carefree holiday to Egypt. ... more   less 
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Also Known As:
Jaz Crystal Hotel Mersa Matruh
Jaz Crystal Resort Egypt/Mersa Matruh

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