My disappointment started with reservations. My block was full, and there were only smoking rooms available. Ok, I am taking my wife, so I decided to spend the extra money and get a jacuzzi room which is non-smoking.
The resort could improve service if they staffed their front desk better. I've stayed here a handful of times, and every time I've checked in, the wait has been over an hour.
We get to the room, the furnishings seemed shabby and worn, and there was a smell of smoke. The fridge wouldn't stay cold, and you needed a step ladder to get into the jacuzzi.
The one saving grace is that we had a nice dinner at the restaurant next to the hotel.
- Official Description (provided by the hotel):
- Soaring Eagle Casino & Resort is the Midwest's premier gaming and hospitality destination offering top-name entertainment year-round, award-winning dining, high stakes bingo and a full-service spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Booking.com and Agoda so you can book your Soaring Eagle Casino & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Soaring Eagle Hotel Mount Pleasant
- Soaring Eagle Casino And Resort
- Soaring Eagle Resort