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4 - 9 of 175 reviews
Reviewed August 29, 2011

First off, let me start with the good stuff: beautiful location, comfortable beds, sumptuous breakfast, good base for hikes. Now, on to the reason for the poor review: the owner of this place was awful, rude and unresponsive. She publicly insulted my family when we took issue with the way we had been treated. Upon arrival, we were told that we could not leave our bags at the hotel until the rooms were ready. Anywhere. We asked where we could hike around while we waited since the car was too full of people and bags for us to reasonably go anywhere else - she offered a terse and dismissive reply even though we saw later that all sorts of resources are provided to (other) guests. She communicated her annoyance with our questions at every turn - this is the kind of person you're afraid to ask for anything because she clearly has no time for you. Awful experience. Also, note that it's a really long drive up the mountain to get there along a narrow, winding road. Not necessarily a problem, but you probably won't want to go up and down when it's dark.

  • Stayed: August 2011, travelled with family
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    • Sleep Quality
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3  Thank SPMarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 24, 2011

This hotel is situated in a beautiful location, way on top of a hill over Lapoutroie. The road is quite narrow, winding and has a steep incline, therefore driving must be finished by nightfall.
The source of our disappointment was the unusual rudeness of the manager who managed to make us feel incredibly unwelcome. Her smiles were reserved for those who followed her strictly established rules, such as: no check in before 4pm, no leaving any luggage before that time, no help with trails until then. You must also be careful to sesit the Demi- pension offer as it includes no choices on the menu, and on our nights, the main course consisted only of smoked ham and pork pies.
The promised free WiFi was very spotty to non existent.
We shortened our stay from 4 nights to 2.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
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2  Thank Ned35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
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  • Stayed: August 2018, travelled with family
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 27, 2018
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Stayed: July 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 27, 2018 via mobile
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Stayed: August 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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