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“never,ever again..unreal! disgusting!”

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Red Roof Inn & Suites Muskegon Heights
culver, Indiana
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“never,ever again..unreal! disgusting!”
Reviewed 11 July 2011

when we arrived at red roof inn at 5p.m. the room was not even cleaned yet! we had to wait 1hour for our room!!lobby carpet was filthy,as was the hallway and our room. i had resrved a h/c room. no h/c parking. no curb cut-outs. no elevated toilet, no shower chair.desk clerks had no idea what they were doing.
it smelled!!
bathroom wall was dirty. floors in room and hallway were very uneven. not level. room curtain was broken.
never again!!!!!!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank uwho60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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145 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
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English first
Atlanta, Georgia
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 July 2011

A girlfriend and I needed a hotel in the Grand Haven/Muskegon area and this was the only affordable room I could find on a Saturday night in July. When we arrived at our room, it wasn't cleaned! The beds were a mess and there were towels all over from the previous people. We went back to the lobby and there was another woman with the same problem and another man whose room AC was broken. The desk people were friendly but acted like this happens often. We decided to just drive the 3 hours home and cancel the room. They said nothing of mine has been processed and my card will not be charged. I just checked my bank and you guessed it...the $89 was charged to my card. I called and a manager said she will refund it. Waiting to see...

Room Tip: don't stay here
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  • Stayed July 2011, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank Jbunz8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Muskegon Heights hotels

Muskegon, Michigan
1 review
Reviewed 9 January 2011

I just wanted to say that I found the hotel room very clean, quite, comfortable sleeping; the staff accomodating, curtious-especially Debra the hotel clerk that waited on me. I stayed here for 6 days and would stay again.

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank southcarolinabell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, MI
Level 6 Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 25 September 2010

Stayed 2 nites due to unfavorable boating weather @ $45/nite. Nice small indoor pool, friendly staff, movie channel, free WiFi, 24 hour security on weekends, ample parking for our 28' boat.
Dennis & Bethann
Surface Interval

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bruizer_man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlevoix, Mi
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2010

This is the 2nd time we have stayed here since it it changed to the Red Roof Inn. Our opinions haven't changed. Still a very nice hotel with great staff and is clean. The only major change in the hotel is it's exterior... and mostly its 'red roof'. Pretty bad but nothing a good coat of paint wouldn't quickly fix.

I have recommended this hotel to many of my friends and they also like this inexpensive hotel compared to the rest of the hotels in the area.

Stayed September 2010, travelled with family
Helpful?
Thank Dantzr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cary, Illinois
Level 6 Contributor
91 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 10 September 2010

The worst hotel I've ever stayed at...and I spent my college roadtrips staying at Motel 6 establishments.
1) The neighborhood is scary. Everything around it is boarded up.
2) We had to sign a form promising we wouldn't do drugs or have wild parties.
3) The security doors had no locks. Anybody could get in.
4) There was encrusted feces on the toilet rim and hair on top of the toilet.
5) They advertise a free breakfast but had only coffee.
6) The light between the beds was broken.
7) The phone book was sticky.
I'm glad we were only there one night.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank GreatLakesTraveler13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muskegon
1 review
Reviewed 17 August 2010

Me and my family came to stay the night. With two small kids we used up the wash cloths and towels up quick. The next morning we had to leave earlier for a family event. But needed to take showers. We woke up we found a peace of paper that was slid under the door stating that there water problems and water would be shut off at 11am, it was 9am. I was worried because we needed a second towel for my husband. So I went to open the door to talk to front desk about more towels. Come to find out they had left a bag of towels on my door handle. It was so nice that they were think ahead of time what guest would need to do what they had to before water was shut off. I understand that things happen I am happy that they thought of us. Thank You! Red roof Inn, Thank You!

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeri27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn & Suites Muskegon Heights

Property: Red Roof Inn & Suites Muskegon Heights
Address: 150 S Seaway Dr, Muskegon Heights, MI 49444-3843 (Formerly Quality Inn & Suites)
Region: United States > Michigan > Muskegon County > Muskegon Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Muskegon Heights
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Red Roof Inn & Suites Muskegon Heights 2*
Number of rooms: 125
Official Description (provided by the hotel):
Causeway Bay Hotels are pleased to offer you added comfort and spaciousness. Our rooms provide an extra measure of comfort during business trips, a leisurely vacation or an extended stay. Whether it's business or a fun weekend away Causeway Bay can accommodate your needs. Our friendly, courteous staff will help make your stay a pleasant one. ... more   less 
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Also Known As:
Red Roof Inn & Suites Muskegon Heights Hotel Muskegon Heights
Red Roof Inn And Suites Muskegon Heights

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