This was kind of a mixed experience. Room was on the 2nd floor and FAR from entry ways and elevators. The lady at the desk when I checked in was pleasant enough the first day. Upon check out there was a different person there and when I inquired about a luggage cart to get my things from my room no one was at all helpful -- they basically just told me I'd have to look for it. The room was fine, clean, spacious, beds were comfortable. The pool is nothing to get excited about, the hot tub was ridiculously/dangerously hot.