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“Very nice renovations but....”

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Americas Best Value Inn
Ranked #15 of 26 Hotels in Romulus
Midland, Michigan
Level 4 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very nice renovations but....”
Reviewed 27 February 2012

When we arriived here, check in was quick and painless & we were in our room in no time. The room was very nice & updated. Since we have stayed at this property several times, we were pleasantly supprised. We were in the room about an hour & still very cold so we figured we'd head out to get some dinner while the room warmed up. Well, upon our return we could still see our breath in the room. We all tried to mess with the heater to get some warm air to blow out & just didn't get any where. We called the front desk & the nice lady told us we could switch rooms since the maintainance was gone for the night. We really didn't want to have to since we unpacked our things already but she gave us the room next door so moving was quite easy. The next room looked just as nice & it was warm! Problem solved. The next morning we went to the lobby for our ride to the airport (we did the sleep/park/fly deal) and there were a couple guys sitting & having coffee. They told us what van it would be & to wait a bit, which we did & we were on our way. Still no major problems for us. We were given a paper with a phone number to call upon our return & we would get a van to bring us back to our vehicle. We returned 11 days later, called the number & were told it would be about 10 minutes. Well, we came out & there was a van there but they took off before we could flag him down so we waited for at least another 15 minutes before another one of their vans pulled up. A large croud of people ran to it including us & we were told that they aren't picking up people for Americas Best Value Inn & to wait for the next van. We waited another 10 minutes or so & another van pulled up so we ran to him. He said he wouldn't take us either & that if we jumped in his van (at this time we would have just to get warm. We just got back from Jamaica & were in freezing Detroit in Feb.) that we would have to ride around town with him until he wanted to take us to our truck. He was very rude about it & we weren't getting any happier. The guy from the second van came up to this guy & they talked for a minute & he told the second driver to take us. We got all our bags in the van & when we went to get inside, there was no room for us. I was going to ride standing up until three people were nice enough to crunch together so I could use the edge of their seat. We've stayed on this property at least 7 times & the rooms weren't near as nice but the shuttle service was quick & easy so we would always return. Well, this really spoiled it for us. The hotel is nice but the shuttle service is rude, inconsiderate & not at all customer friendly. We won't be returning for this reason. We only use the hotel for the sleep/park/fly option & now that that is a problem, we will find another place to stay for our future trips.

Room Tip: We were in 313, which didn't have heat & moved to 314. The rooms were very nice & upgrad...
See more room tips
  • Stayed February 2012, travelled with family
    • Value
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Helpful?
3 Thank seabluegem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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English first
Holt, Michigan
Level 5 Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 November 2011

We have stayed at this hotel once or twice a year over the last six years when flying out of Detroit Metro Airport and used their Stay, Park, and Fly plan. When we first stayed it was a Howard Johnson's Motor Lodge, then more recently it was called the Premiere Inn, and now is listed as an "America's Best Value Inn". When we arrived, it was clear they were under major renovation. The lobby was completely vacant and the hospitality room was down a hall in a meeting room. I have to say, the staff was very welcoming, apologetic, and informative as to the status of the hotel. All the rooms are being renovated and they expect by January 2012 they will be complete. The rooms we stayed in had not been renovated but they were very clean. We stay there as it is a very good deal as far as the parking goes. It is one of the only hotels that has on-site parking in a gated lot. The night we stayed there it was pretty empty and a little eerie but there were four of us in two rooms and it was JUST fine. The next morning we took advantage of the continental breakfast offered in the lobby and were then transported by the "Hotel Connections" van. Upon our return to Metro Airport, I called the hotel and was told that a van would be there within a few minutes and indeed within five minutes the van arrived. They picked us up and two others and then took us to our cars. It was very efficient, friendly service both in the hotel and the van. Remember that this is a modest hotel. We found our room, however, to be very clean and the parking very secure so all in all, a good deal and we will return!!

  • Stayed November 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BarbatMSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy G, General Manager at Americas Best Value Inn, responded to this review, 24 January 2012
Thank you for your positive review!

I am happy to inform you that we have started opening up our newly renovated rooms and hope to see you again soon!

Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level 5 Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 12 November 2011

We have been staying in this place for many years for the park sleep and fly deal. They provided a room with 10 free nights of parking in a locked lot. They had their own shuttle which worked well. The rooms were never that good, but we stayed one night at a time, and the convenience was the main thing. This time, they have been taken over by a new company - and are changing their name again and again they told us. My bill said the place was called Premierer Inn Metro Airport, but the business card said Americas Best Value Inn.

I asked for a non smoking room, We went through three rooms before we could stand the smell. The place is now 100% non-smoking. One of the keys they gave us took us into an occupied room - with a foul woman sitting on the bed smoking. Feh! Finally a room that was half way decent - but only barely. We stayed here on the front and back of our trip.

Our next trip out of DTW will be next fall, and we will be forced to choose another place, even though the parking will not be as convenient.Don't stay here, you won't be happy.

They told us that they are redoing all the rooms. Perhaps if everything is redone and they are able to get the stench out of the rooms, we would reconsider - after we read some positive reviews from other folks.

The only positive note is a restaurant across the road that we really strongly suggest you try - Leonardos, an Italian place with great food. I am writing a separate review for it. Look for it.

  • Stayed October 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank michaelbyrns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy G, General Manager at Americas Best Value Inn, responded to this review, 24 January 2012
Thank you for your review!

I am sorry there was so much confusion regarding the name change, but the hotel is now under new ownership and management.

Americas Best Value Inn-Metro Airport is under renovation and our first set of rooms have just been opened and I am happy to say that they DO NOT smell like smoke. The hotel is 100% Smoke Free!

We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn

Property: Americas Best Value Inn
Address: 7600 Merriman Rd, Romulus, MI 48174-1911
Region: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Romulus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn 2*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome to Americas Best Value Inn-Metro Airport! Americas Best Value Inn-Metro Airport is a newly renovated hotel with up to date guestrooms and amenities. Our guestrooms offer coffee makers, hairdryers, full size ironing board/iron, microwaves & refrigerators. A complimentary deluxe continental breakfast is served each morning in our lobby. We are located 1 mile north of Detroit Metro Airport and only 15 minutes from Downtown Detroit and its many attractions. At Americas Best Value Inn we know you have a variety of hotels to choose from, but what makes our hotel different from the rest? At Americas Best Value Inn-Metro Airport our Lodge, Park and Fly Package is what separates us from the rest! Americas Best Value Inn-Metro Airport is the only hotel licensed by the City of Romulus to offer on premise long term park. We look forward to your arrival! ... more   less 
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Also Known As:
Americas Best Value Hotel Romulus
Howard Johnson Hotel Romulus
Howard Johnson Romulus

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