I booked Country Inn and Suites for my wedding party and guests 6 months before my wedding. The manager I talked to was Matt, he was very nice and sold me when he said he would shuttle my guests back from the reception to the hotel. After sending out invites to my guests they began calling the hotel and were told there was no reservation under our name. I then called and was treated very poorly by Shalon who said Matt no longer works for them. She told me she is the new manager and nothing was entered into the computer for our bridal party and made me feel as if it was my fault. I asked her about the shuttle and she told me they don't do shuttle, and after arguing with me she agreed she would work something out. She never got back to me and never once tried to make this run smoothly for the bride to be. Therefor a large amount of my guests stayed elsewhere, because of the hassle. My husband and I did stay overnight. After leaving the hotel I realized I had left a keepsake handkerchief in the room. My mom called the hotel and the clerk told her they found it and she could come and pick it up. My mom and Aunt arrived and were met by the RUDE manager Shalon who argued about the keepsake and told them she didn't know anything about a handkerchief and she is the manager so she would know. One of the clerks then handed it to my mom and they left. Shalon is horrible in a work environment where customer service is important. I would be embarassed to have her a part of my hotel staff.
- Official Description (provided by the hotel):
- Country Inn & Suites Saginaw Hotel Offers Superb Comfort. Welcome to the newly remodeled Country Inn & Suites hotel in Saginaw, MI. We are proud to offer all the amenities and services necessary to provide business and leisure travelers with an exceptional stay experience. Free Wi-Fi access is available throughout the property, and we also offer a Business Center, Fitness Center, heated pool, lending library, dry cleaning/laundry services and express check-out. Start your morning off right with our award-winning, complimentary “Be Our Guest" breakfast, and eliminate the hassle of rental cars with our Saginaw hotel's free airport shuttle and local-area shuttle service. Book online today and see what makes Country Inn & Suites stand apart from the rest. ... more less
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