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“Not a very clean hotel. The Carpet was very dirty. The pool area was nasty. The bathtub was broken in our room and the baseboard”

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Holiday Inn Express South Haven
Ranked #3 of 11 Hotels in South Haven
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a very clean hotel. The Carpet was very dirty. The pool area was nasty. The bathtub was broken in our room and the baseboard”
Reviewed 27 May 2012

I wouldn't stay here again:( the price should be no more that 79 a night.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tramfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review, 8 July 2012
Dear Tramfam,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We work diligently to ensure our facilities are well maintained and apologize for the unusual conditions of the bathtub. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

I truly appreciate you taking the time to share your feedback and I hope that you will consider us again on your next travel.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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168 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Indiana
Level Contributor
115 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 23 May 2012

We arrived on Friday evening and were greeted by front desk staff member, Rebecca. She was geniunely friendly and informative. Our room was ready, well kept and clean. Prior to booking here, I had contemplated booking at the Hampton Inn because of its ratings but wasn't willing to pay $50 more per night for the exact same room. I was glad with the decision I had made. Breakfast offers a very wide variety and staff keep the area stocked and clean. Room was nice, clean and appeared recently refurbished. Pillows and mattress weren't like mine at home (but they never are!) Located a short distance from downtown South Haven. Will stay here again on our next trip north!

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank srcrmcky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Oak, Michigan
1 review
Reviewed 9 April 2012

I had made the decision to stay at the HIE during a weekend getaway in South Haven, MI. Based on the (Holiday Inn) brand, I had assumed that I would be receiving above average accommodations for above average rates.

As far as the overall quality, I felt the hotel and the room itself wasn't great nor terrible. The only thing that stood out, in a negative way, was the carpet throughout the hotel and in the rooms. I'm not certain if the carpets were indeed filthy or if wear and tear was a factor in its appearance - whatever the case, management should have taken the steps to rectify this eyesore. In addition to the aforementioned, the pool was dirty - complete with floaties. Last but not least, the continental breakfast was decent enough, though the coffee was of substandard quality.

In all, I would opt to stay at either the Ramada Inn or the Comfort Inn & Suites and not the HIE as I feel that I would receive more (as far as overall quality and service) for my money.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJ A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review, 22 May 2012
Dear AJA939,

Thank you for your feedback, and recent stay. I'm sorry received accommodations that were less than satisfactory. We are always working to be the best we can be, and feedback like yours will help us to accomplish this. We hope you would give us a chance in the future to show you how great our hotel truly is.

Sincerely,

Ben J
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pismo Beach, California
Level Contributor
88 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 27 March 2012

I stayed in this hotel for five nights on a business trip, so I wasn't in the hotel much. But when I was, it was very pleasant. The staff is very friendly, attentive, and quick to respond. The hotel itself was in the midst of a renovation during my stay, so there were some materials lying around in the hallway, but not on the floor on which I was staying. At one point they asked the guests who were staying on one of the floors to switch to a different floor so that the renovations could continue the next day. The staff offered to move each room's belongings into their new rooms and the guests could check with the front desk agent upon return to get the new room number. This was probably the easiest way it could have been done and I appreciated them moving my belongings while I was away for the day.

The hotel does have a small pool (I didn't go in it, so I don't have much of an opinion of it) and a small workout room with two treadmills and an exercise bike (the treadmills are relatively new, the bike isn't).

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RMIgolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toledo, Ohio
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 January 2012

Stopped here for our 23rd anniversary. We love south Haven and go when we can.
The hotel is clean and Quiet. It is easy to get to from the Highway and a straight shot down the road to the beach.
The staff was nice and even let us go to our room before scheduled check in.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toledotravlncpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toledo, Ohio
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 January 2012

I had a non smoking room and it reeked of smoke. Breakfast is a joke, not edible. Pool area disgusting. Hampton across the street was less than five bucks price differnece but millions of times better

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuniorJuniorBuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 September 2011

I have stayed at a number of these type of hotels. And I thought the service and staff were just great. Bed comfortable. Clean room (or clean enuff). Breakfast food was kept fresh and well stocked. I asked for some restaurant/tourism advice at the front desk. They provided me with a map of the town's restaurants and made a few recommendations. Also provided a map to the Kal-Haven trail. They seem to have good service down to a science! I hesitate to give it an excellent, only because the elevator was a little quirky, although it worked. Only 3 floors anyway.

Room Tip: Our room (200) had an annoying hum from a source we never identified. But it went away during the ni...
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank josie015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express South Haven

Property: Holiday Inn Express South Haven
Address: 1741 Phoenix St, South Haven, MI 49090-7150
Phone Number:
Region: United States > Michigan > Van Buren County > South Haven
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in South Haven
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

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