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“Loved Every Minute of Our 3 Day Winter Escape”
Review of Crystal Mountain

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Crystal Mountain
Ranked #1 of 1 Hotels in Thompsonville
Certificate of Excellence
Reviewed 8 February 2012

We were absolutely blown away by everything, not expecting a lot from a Midwest Ski Destination. From the moment we arrived the staff was very helpful, knowledgeable and courteous. We were traveling with a seven year old and the front office agent helped us plan activities for her - board games, movies rentals, scavenger hunts, ski lessons...
We stayed in a one bedroom condo which was more spacious than expected with fully equipped kitchen and close to everything - ski slopes, restaurants, spa, ice skating rink.
There were a few dining options - all offered reasonable prices and excellent quality. Our absolute favorite was a Scottish themed restaurant The Thistle - we were blown away by the staff - so friendly, helpful and kind. You should definitely stop for an afternoon cocktail by the fireplace or try this amazing appetizer - the hot rock! And kids meal for only $5...
The resort is a great ski destination for beginners to intermediate skiers, lots of runs and amazing night skiing!
We loved our winter getaway so much, that we are already planning our next trip!
Thank you Crystal Mountain Resort staff for a great unforgettable mini vacation!

  • Stayed: February 2012
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1  Thank nikkik712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 February 2012

Awesome place to stay. We stayed in the cabins at the bottom of the mountain. Beds were great, cabin was awesome, location was fabulous. Very clean! Spa is amazing too.

  • Stayed: January 2012
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Thank Teachsixthgrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

We had a great time at Crystal Mountain. Went for a conference (they had very nice conference facilities) and stayed at Wintergreen two-bedroom apt with a jacuzzi even! We had a full kitchen and took lots of easy to prepare food and cooked at the apt. The staff at the ski slopes was fantastic (except the bar where they were OK maybe good but not fantastic like the rest of the place but to give them the benefit of the doubt they were really busy). The staff in the ski rental area were the best; they really took care of you. The variety of slopes was perfect and appealed to most skill levels. We are beginners (perhaps closer to intermediate) and had a great time. The rental skis/boots were very good quality. Also, I complained about a light switch in the apt and the repairman came in literally 2 mins (he must've been in the area). For sure we plan on going back.

  • Stayed: January 2012, travelled with family
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2  Thank dhirjasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

We took a group of 13 to Crystal Mountain and stayed in one of the Mountainside Townhouses for 3 days and 2 nights. We were blown away with how spacious everything was and how the entire resort was laid out. The skiing was really good for the beginner'ish level of most of the group and there was enough to keep everyone engaged. If you want immediate access to all the amenities, try to stay closer to the lodge and spa. Everything is a quick walk from down at the bottom. The pricing for food, spa, lift tickets and rental was very reasonable.

There was a tremendous value of arriving on Sunday and getting the lower rates. Traveling from Indy, the drive was only about 6 hours and makes it very manageable for a weekend get-a-way in the future.

I highly recommend the resort for couples, groups and families.

Room Tip: Mountainside and Mountain Top rooms are a drive down to the lodge, spa and food areas.
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  • Stayed: January 2012, travelled with friends
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Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

I took my teenage son and one of his buddies here for a ski race camp. The experience, as always, exceeded our expectations. We stayed in the Colony with a kitchenette, as feeding two teenage boys can be expensive. I did not ski, but found plenty to do while the boys did. Crystal is very green, with recycling everywhere, even in the units. The hot chocolate even comes in real mugs! I was moving between the parking lot and our unit when I dropped something. One CM employee came sprinting across the parking lot to help me, while another stopped his vacuum and came outside to help me, even carrying my stuff up the stairs to our unit. The staff here is just amazing. We could stay elsewhere for less money, but why? Everything is here and the customer service is just top drawer!

  • Stayed: December 2011, travelled with family
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Thank thewanderer61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2012

We've been to Crystal Mountain numerous times (I think maybe 6 or 7) and still enjoy the experience as though it was our first time here. We've stayed in the Wintergreen condos a few times, in a Kinlochen unit once or twice, in a house once, in the Water's Edge cottages twice so obviously, we like coming here and the overwhelming reason is the staff! From the reservation (phone) to the front desk to the ski slope crew...everyone is wonderful! We happened to come MLK week-end and they had newly fallen snow, so the skiing was great and the resort was busy! We went to the pool and exercise room and both areas were clean and well maintained.

We ate dinner at the Wild Tomato and the Thistle and Pub Grille. Both meals were okay...staff was running around like crazy although there were empty tables---the service at dinner was the only slightly negative experience for the week-end.

We've already booked a long week-end this summer at Crystal Mountain, I would suggest calling the 1-800 number and speaking to a reservation operator on the phone. Initially, I booked online and decided to call and check out the accomodations and found out from the super helpful reservation person that the condo that I'd booked online would have required me to change rooms each night!!! She said that they try and straighten that out before you arrive...but if they couldn't....??? So call and talk to someone live!

Room Tip: Speak directly with a reservation operator! They are super friendly and helpful. Can't say eno...
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  • Stayed: January 2012, travelled with family
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1  Thank Michigan Mom of three
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2012

Anotherwise nice stay was marred by a nasty KimBerly, a staff member at the kinlochen who had to tell me in front of others in the lobby that my dog could no longer use the elevator (as she has before on many other stays) and must use the back stairs to go up two floors to our room. So if you have an older dog one who has problems with stairs watch out.. And the way it was handled by KimBerly was horrible, so much for good hospitality maybe she needs attitude adjustment or a refresher or maybe she just does not like pets. Oh and later that day there was a dog in the lobby while people were eating food and those owners were not singled out

  • Stayed: December 2011
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Thank Gardella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Mountain

Address: 12500 Crystal Mountain Dr, Thompsonville, MI 49683-9742
Phone Number:
Region: United States > Michigan > Benzie County > Thompsonville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Thompsonville
Price Range: $126 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crystal Mountain 3*
Number of rooms: 250
Official Description (provided by the hotel):
Located in coastal Benzie County, Crystal Mountain is the Midwest's premier four-season family resort featuring some of the finest accommodations northern Michigan has to offer - 36 holes of championship golf, 58 downhill slopes, 25km of cross-country trails, the award-winning Crystal Spa, the Michigan Legacy Art Park, and IACC-approved conference facilities. During your upcoming visit we hope you'll share in our excitement as an historic $11 million expansion brings new amenities, accommodations and activity to the very heart of our mountain community. Please know we are managing construction hours and crews so as to minimize any inconvenience to our guests. Should you have questions please contact the front desk. ... more   less 
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Also Known As:
Crystal Mountain Resort And Spa
Crystal Mountain Hotel Thompsonville
Crystal Mountain Michigan Lodging
Crystal Mountain Michigan/Thompsonville

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