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“Run Down and over priced” 2 of 5 bubbles
Review of Great Wolf Lodge

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Great Wolf Lodge
Ranked #6 of 40 Hotels in Traverse City
Certificate of Excellence
Grand Rapids, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Run Down and over priced”
2 of 5 bubbles Reviewed 21 March 2012

I recently stayed at the Great Wolf Lodge with my extended family (14 total people) to celebrate my mom's birthday. We stayed in 2 Kid Cabin Suites. Although the rooms were spacious, they were extremely run down. The pull out couch was awful to sleep on. The second night my husband took the couch cushions (which were ripped and torn) and slept on those. I was 23 weeks pregnant and my back is still recovering from that pull out. I don't think the mattress has been changed since the hotel opened.
Our kids were very disappointed that they did not have DVD players. The TVs were old and only had VHS (which we don't even own and can't even buy at the local Meijer).
The restaurant, ice cream shoppe and gift shop are all overpriced. The snack bar in the water park is definitely overpriced as well. We brought food and ate mostly in our room which did work out okay.
We did have a great time at the water park. There was plenty to do to keep all the kids entertained (age 16 mos to 8 yo). I don't think older kids would have had as much fun. The water was warm and we never got cold (although it was 75 degrees outside too).
The biggest downfall,,,,ouf ot the 14 people, 6 came home sick. 2 (including myself) ended up with pink eye, the others had colds and respiratory stuff. Makes me seriously question how clean the water really was (as twice attractions were shut down b/c someone had gone #2).
Overall, we had a good weekend, but would probably not go back.
We did have a great time in the waterpar

  • Stayed March 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, General Manager at Great Wolf Lodge, responded to this review, 5 April 2012
I am sorry to hear about the issues you experienced during your stay. I appreciate all feedback and your concerns have been noted and shared with my team.

In regards to the cleanliness of our water, the health and safety of our guests is our number one priority. We use liquid chlorine to disinfect, along with Ozone to lower combined chloramines to assist with the effectiveness of the chlorine. The water runs through high-rate sand filtration systems to collect debris and keep it from recirculating back in to the pools.

Please call the lodge directly to discuss our water safety policies and your stay in more detail. 231-941-3600

Best Wishes,
Chris Ballou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (181)
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English first
London, Canada
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 19 March 2012

I should start off by saying that this is our fourth trip to a Great Wolf Lodge (3 times in Michigan and 1 in Niagara Falls). And once again, we had a great time!!

My daughter and I went to the GWL with another mom, her twins and (just because we're so smart) we brought along a babysitter.

Since my daughter is 8 and she doesn't want to spend every minute with me, I loved the number of lifeguards on duty and their attentiveness. I never had to worry about her and her friends. All the rest of the staff were equally attentive and helpful. The water park is well laid out with sections for a variety of ages. Yes, it is very warm in there (84 degrees) and yes, it is very loud in there. But relax, you're on vacation. Let the kids have some fun.

I did get to use the gym while I was there, though with all the stairs we climbed to ride the water slides I could have skipped it. There was a good selection of equipment and they had everything that I needed. It was quiet in the mornings which I loved. They do need to keep the young children and teenagers out of the gym without adult supervision. One morning I had to clean up a bit before I could use a treadmill.

We booked the kid cabin suite which as perfect for our group (3 kids, 1 teenager and 2 adults). It was nice that the kids had a room of their own within our room.

We bought the Paw Pass for our kids. It included a ton of activities around the hotel. The pass included MagiQuest, paint a t-shirt or pillowcase, tokens for the arcade, a glitter tattoo, etc, etc. They loved it and spread the activities out over the 3 days we were there so they always had something to do. I would recommend the Paw Pass and buy it again next time.

There's no nightlife as you'd expect from a resort that is tailored to families with young children. But there is a restaurant/bar that is open until 11 which we enjoyed. We also spent one evening sitting on the comfy couches in the lobby in front of the giant fireplace enjoying a few drinks.

We'll definitely go back to a Great Wolf Lodge, but we think we may try Ohio next time.

Room Tip: We love the Kid Cabin Suite!
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  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AnneLondon_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudbury, Canada
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 March 2012

I spent 4 days at Great Wolf Lodge at this location and I have nothing but good things to say. The waterpark is ideal, they have an area for the very young and also older children. Besides the waterpark, there are additional activities - craft room for children, the "magic quest" game; We bought the Paw pass,($55.00) which includes many many items and with three children, one paw pass was enough for all three - Each one was able to get something special. This is our second year and we plan to return again next year. The breakfast buffet is very good and there are many restaurants in the near vicinity.
Yes there are lots of children - but this is a family vacation spot - not an adult resort.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ladyrose1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hopkinsville, Kentucky
Level Contributor
177 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 14 March 2012

We went with older kids. Don't. They enjoyed the waterpark. But after a couple hours we were all done. The saving grace was the MagiQuest seek and find game that had them running all over the hotel. At the end of our first day I was done with hundreds of little kids running around screaming and the noise inside is also very loud from the water itself. For what we paid, it was not worth it. I am not interested in going to another one. I was disappointed to find that the spa was so expensive too as I was hoping to escape there our second day. They had a cute more affordable package for only mothers and daughters. So that was disappointing. I was pleased with their store and the ice cream shop was great!

Room Tip: We purchased a big suite with a fireplace and bunkbeds. There was plenty of room for them to sleep...
See more room tips
  • Stayed April 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LoveKYlivn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 March 2012

We stayed here on a thursday because the kids were off of school. There is alot of small kids here but it was still fun for my 9 and 11 year old. They played Magic Quest ($32.00) per person because they charge you for a wand($20.00) and the game itself is ($11.99) but the kids LOVED it. and we could let them run around and be independant. (we made them stick together) The rooms all had refridgerators and microwaves so we could make our own lunches and breakfasts. We had pizza in their restaurant and it was good and cheap. ($13.00) for a large two topping. We splurged on ice cream cones too. : ) The water park has different areas for different age groups. I road the yellow slide and screamed the whole way down but I'm a big chicken. I was in the lazy river the rest of the time. The kids road everything (3 fast slides) and two slower ones. They loved the huge bucket of water that dumped every 7 minutes...my hubby love that too. overall safe, clean, and spacious. We all had a great time, ohhhh, don't forget to bring money for the arcade ( alot like chuckie cheese) you can win tickets that you turn in for prizes. My daughter won the big wolf! she loves that thing!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jerzieskye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

We visited this hotel after a seven year hiatus. Our room was ready early this time - no 2 hour wait. We had a lot of fun in the park itself, but the room is what kept me from giving it a four or five star rating. They have not updated the rooms at all, at least in the one we stayed. The TV's were the old style and the beds were horrible. The beds were used up, you sunk in the center and had to fight to get out of them. We had 3 beds (loft suite) and all three were in horrible shape that was not conducive for a good night's sleep. As far as the food was concerned, it was so-so. We decided to prepay for the breakfast buffet for 2 days ($6 saving per person) and the food was OK. We had the pizza for dinner one night and that was good.
Overall, we went for the waterpark, which was great.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mmnestor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 21 February 2012

Took my family for a winter blues break to Great Wolf Lodge in Feb 2012. First off, my family includes 3 kids (14 year old, 2 year old and one year old). Second, we got a deal through Groupon, which was really the only way we could afford it.

It didn't start off great when we arrived to find out our hotel room wasn't ready. We arrived at 3:00 PM and check in is 4:00. Okay, fine. They said they would call us when the room is ready. Well, it wasn't until almost 5 when we got that call. This wouldn't have been too big of an issue with me, but the fact that we drove in the car for 4 hours with 3 kids that really wanted to get out, didn't make the family happy.

We got the Majastic Bear Suite and it was perfect for our family. 2 queen beds, sofa bed and a seperate room with a king bed. The room includes a mini-fridge (although bigger than your nomal mini-fridge), microwave, and a nice breakfast nook for people to eat on. I was told that this room can go for up to $600.00 a night a peak times, however, though Groupon, we got it for $169.99. Like I said, we could afford that deal. With your rooms, the cost for the waterpark is included.

The Water Park was very nice and big. They claim the air temperature set at 84 degrees, however, that was not the case here. The air temp felt more like in the low to mid 70's. Reason I brought this up was because the two little kids, once they got out of the water for the first time, were shivering the rest of the times. Of course, once they held on to Mom and Dad, they refused to let go because our body temp was keeping them warm. So, spent very little time at the waterpark with the little ones. This was my first time going to an indoor waterpark in the winter and maybe the cold outside temperature played a role, but was disappointed that the kids were cold. The 14 year old had a great time going down the big slide, but one of the big slides was down, so that was a bummer too.

The had an arcade and both the older kid and parents liked it. Plenty of games to win tickets.

The food was the best part. The breakfast buffet was plenty and good (plus kids 2 and under are free when an adult orders). I believe it was $11.99 for adults. For lunch/dinner, we got the pizza combo deal. It's about $30.00, but you get a large pizza, breaksticks, salad and a 2 liter of pop. It's not too badly priced and it fed our whole family. However, the best thing about the food is that they have a menu for people who have a gluten alergy. My daughter is on a gluten free diet and they have several items that are gluten free: pizza crust, chicken tenders and fries to name some. You can talk to the person in charged of the kitchen (in our case, it was Valerie) and they will work with you to make sure you get the food you want, in some case, they will even make a special order just for you. They will also cook the food to avoid cross contamination (for example: chicken tenders and fries were baked, not deep fried). Also, you can order the foods to go and take it to your rooms (which is helpful if the little ones don't want to behave). They can deliver the food, but it comes with an 18% gratudity fee.

You don't have to eat at Great Wolf Lodge if it feels too pricy. They are near plenty of resturants and fast foods for cheaper value.

Overall, I tell everyone that while it didn't go as I hoped it would, it was very nice to get away regardless. I would probably not go again in the winter, unless the kids were older and if I can get another good deal like I did.

Room Tip: The water park and arcade entrance is located on the first floor. So, if you get a room on the firs...
See more room tips
  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Deafviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Great Wolf Lodge

Property: Great Wolf Lodge
Address: 3575 N US Highway 31 S, Traverse City, MI 49684-4500
Region: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Traverse City
#10 Business Hotel in Traverse City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Great Wolf Lodge 3.5*
Number of rooms: 281
Reservation Options:
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Also Known As:
Wolf Lodge
The Great Wolf Lodge
Great Wolf Hotel
Great Wolf Lodge Rates
Great Wolf Lodge Traverse City, Michigan
Great Lodge Resort Wolf
Great Wolf Traverse City
Graet Lodge Wolf
Gerat Lodge Wolf

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