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michael G

Do not expect to get sleep

2.0 of 5 bubblesReviewed Feb 19, 2024
Went to TC over the weekeend with my family for a ski trip. After driving 4 hours to get there we pulled in and were met by the valet. He told me that it is valet only, with a room charge of 18 dollars per night. (plus tip everytime you need your vehicle) The other option was to pay for parking on the street, which would have been about the same price so really no choice. Check in was fine and we had a bayview room. We were asked if we would like housekeeping since we were staying 2 nights and I said of course! Who doesn't want fresh towels!! Well, we didn't receive housekeeping when we returned Saturday night. Next, the walls/ceiling are paper thin. We got to listen to kids running and screaming all night. If you want any sleep, do not get a bayview room. You will be awoken to the autobahn of cars at 6am right outside your room. We spent $230/nt and does not include breakfast... Hotel is nice, but for that amount of money we will never stay there again. Need to invest in soundproofing windows and walls.
Date of stay: February 2024
Room Tip: Do not get Bayview room. Do not use water bottles unless you want to pay $4 ea
Trip type: Travelled with family
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Hotel Indigo Traverse City, an IHG Hotel, responded to this review
Responded Mar 5, 2024
Hi michael G,

We appreciate you choosing the Hotel Indigo Traverse City for your leisure stay.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.

Yours in hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 11, 2024

Our dinner was the best! However, the best part of the experience is Steven our waiter/bartender/banquet manager. We have been coming here for a couple years and they don't disappoint. Steven is the best server in Northern Michigan.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Karenma2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 1, 2023 via mobile

Craig Harner was working the front desk and I have to say that he was absolutely amazing. His professionalism was outstanding and the actual humble concern for his customers is unmatched. He is a true example of how a hotel should base their standards across the board. Thank you so very much for making our stay with you as enjoyable as you possibly could.

Steven working at the restaurant/bar was outstanding as well. Make sure to go and visit him and enjoy an amazing dinner and drink.

Happy Holidays to your amazing team at the Hotel Indigo in Traverse City.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank skip b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 18, 2023 via mobile

Nice enough hotel with trendy design, but the raging highway noise is absurd. I’ve stayed here maybe six or seven times and have learned to book “city side” rather than “bay view” because the highway is on the bay side, but the past couple stays (including last night), my assigned room was on the side of the building, right next to the road. If you stay here, be certain you are placed in the center of the back, city side. For me, I’m done with this place!

Date of stay: October 2023
Trip type: Travelled on business
1  Thank 990bryanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Hotel Indigo Traverse City, an IHG Hotel, responded to this reviewResponded November 1, 2023

Hi 990bryanb,

Thank you for your continued patronage of IHG Hotels & Resorts and for choosing to stay at Hotel Indigo Traverse City. Our properties feature unique designs at every turn without compromising guest comfort.

I saw your review and am sorry for the experience you had. You have options when reserving and choosing us because this is not what you expected, and with this in mind, I distributed your comments to our managers for evaluation. We rectified our errors so they won't happen again.

I hope you allow us to be part of your next trip.

Cordially,

Oscar C.
Case Manager
IHG Hotels & Resorts Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2023

We were not very impressed with staying at this hotel. We felt the hotel was very over priced. In order to get a bottle of water it cost $3.00 from a machine. No complimentary water. Also a mandatory $15 per night valet parking fee. This on top of an over $250 per night room rate. Definitely not returning to this hotel.

Room tip: Go somewhere else
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Vineyard11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Hotel Indigo Traverse City, an IHG Hotel, responded to this reviewResponded October 20, 2023

Dear Vineyard11,

Thank you for selecting our Hotel Indigo Traverse City while visiting Traverse City and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest.

I am truly sorry you did not experience an exemplary stay due to the service received. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad to know that the location of our hotel was still appreciated.

I very much hope you will grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2023

We were looking for a boutique style hotel within Traverse City. The Indigo appeared to fit the bill. If you're looking for a relaxing stay, my advice is to NOT upgrade to a room overlooking the Bay. Our room was a third floor corner unit. The hotel is built a sidewalk's width away from Grandview Parkway, adjacent to the major thoroughfare in Traverse City. The road noise is terrible; trucks and cars rumble by on a road in need of repair. Their vibration kept opening up the blackout drapes, letting in bright light from the streetlight directly outside our window. The space between the top of the drapes and the ceiling allowed vehicle headlights to create flashing strobes across the ceiling. We spent two sleepless nights there, couldn't wait to check out. Otherwise, the staff, especially the valet attendants and housekeeper did a wonderful job.

Room tip: Be aware there isn't parking adjacent to the hotel, all parking is through a valet. Make sure to take everything required out of your car.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ann R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Hotel Indigo Traverse City, an IHG Hotel, responded to this reviewResponded October 20, 2023


Hi Jenny G,

Thank you for staying with our Hotel Indigo and for taking the time to provide feedback about your experience. It’s a pleasure having our most valued guest. Thank you for your loyalty and for always staying with our hotel brands.

We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.

We hope to regain your trust and confidence in our service.

Stay Safe!

Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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