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Mamapucker4

Terrible bar service

3.0 of 5 bubblesReviewed Mar 2, 2024via mobile
I read other reviews to see if people posted the same issue I had last week at the Indigo, and there were many that agreed. The bartender, Steven, is aloof, disinterested and rude. We have stayed here multiple times and love the hotel and location. The valet staff, restaurant staff and front desk staff are fantastic. Just don’t try to wind down for the night with a cocktail and expect to be treated warmly. We visited the bar Thurs- Sat and his awful service was the same each night. Truly makes me want to stop staying here as multiple guests have posted similar reviews yet there has been no change. Do better, Indigo management.
Date of stay: March 2024
Room Tip: Avoid the bar. Breakfast at restaurant is great as is the valet staff.
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Hotel Indigo Traverse City, an IHG Hotel, responded to this review
Responded Mar 17, 2024
Hello, Mamapucker4

Your opinion is very important to us. Thank you for staying at our Hotel Indigo Traverse City.

I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken.

We strive to deliver the most delightful and awesome experience every time.

Our team can't wait to host you again and show you all the improvements and changes based on your valuable feedback.

We hope to see you soon!

Alejandro G.
Case Manager
IHG Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 26, 2024

Just say no to the Bay view rooms. The rooms themselves, the staff, the property was all very nice. Very friendly staff everywhere we went. Hotel is nicely located downtown and makes walking the old part of the city very easy. But the rooms that look out at the Bay are right on the main road and will wake you up well before you're ready. Very frustrating.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank michigantraveler05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 19, 2024

Went to TC over the weekeend with my family for a ski trip. After driving 4 hours to get there we pulled in and were met by the valet. He told me that it is valet only, with a room charge of 18 dollars per night. (plus tip everytime you need your vehicle) The other option was to pay for parking on the street, which would have been about the same price so really no choice. Check in was fine and we had a bayview room. We were asked if we would like housekeeping since we were staying 2 nights and I said of course! Who doesn't want fresh towels!! Well, we didn't receive housekeeping when we returned Saturday night. Next, the walls/ceiling are paper thin. We got to listen to kids running and screaming all night. If you want any sleep, do not get a bayview room. You will be awoken to the autobahn of cars at 6am right outside your room. We spent $230/nt and does not include breakfast... Hotel is nice, but for that amount of money we will never stay there again. Need to invest in soundproofing windows and walls.

Room tip: Do not get Bayview room. Do not use water bottles unless you want to pay $4 ea
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank michael G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Hotel Indigo Traverse City, an IHG Hotel, responded to this reviewResponded March 5, 2024

Hi michael G,

We appreciate you choosing the Hotel Indigo Traverse City for your leisure stay.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.

Yours in hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2024

Our dinner was the best! However, the best part of the experience is Steven our waiter/bartender/banquet manager. We have been coming here for a couple years and they don't disappoint. Steven is the best server in Northern Michigan.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Karenma2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 1, 2023 via mobile

Craig Harner was working the front desk and I have to say that he was absolutely amazing. His professionalism was outstanding and the actual humble concern for his customers is unmatched. He is a true example of how a hotel should base their standards across the board. Thank you so very much for making our stay with you as enjoyable as you possibly could.

Steven working at the restaurant/bar was outstanding as well. Make sure to go and visit him and enjoy an amazing dinner and drink.

Happy Holidays to your amazing team at the Hotel Indigo in Traverse City.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank skip b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 18, 2023 via mobile

Nice enough hotel with trendy design, but the raging highway noise is absurd. I’ve stayed here maybe six or seven times and have learned to book “city side” rather than “bay view” because the highway is on the bay side, but the past couple stays (including last night), my assigned room was on the side of the building, right next to the road. If you stay here, be certain you are placed in the center of the back, city side. For me, I’m done with this place!

Date of stay: October 2023
Trip type: Travelled on business
1  Thank 990bryanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Hotel Indigo Traverse City, an IHG Hotel, responded to this reviewResponded November 1, 2023

Hi 990bryanb,

Thank you for your continued patronage of IHG Hotels & Resorts and for choosing to stay at Hotel Indigo Traverse City. Our properties feature unique designs at every turn without compromising guest comfort.

I saw your review and am sorry for the experience you had. You have options when reserving and choosing us because this is not what you expected, and with this in mind, I distributed your comments to our managers for evaluation. We rectified our errors so they won't happen again.

I hope you allow us to be part of your next trip.

Cordially,

Oscar C.
Case Manager
IHG Hotels & Resorts Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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