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“Disappointed in this Hampton”

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Hampton Inn Traverse City
Ranked #10 of 40 Hotels in Traverse City
Reviewed 2 November 2011

We usually stay in Hampton Inns when travelling. We visit Traverse City frequently because it's a great location and we also have family nearby. But I was very disappointed in this Hampton.
First the person who checked us in gave us no information about breakfast availability or hours or hotel amenities like a business center. Maybe he assumed everyone knows this information but I think hotel staff should explain this information anyway.
When we got to our room it was really tiny. I always reserve a room with a king size bed and a sofa because most hotel rooms have only 1 chair and without a sofa I end up sitting on the bed which is not comfortable. The room we got had the bed and the sofa but you could hardly move around the room it was so small and the bathroom was tiny too.
But the worst part was the cleanliness. When we moved the ottoman from in front of the sofa, the floor was covered with potato chip pieces and the sofa had crumbs on it also. There was a chunk of something on the bathroom floor. When I called the front desk they said the room had been cleaned, and I had to insist before they said they come and vacuum the room.
Several of the walls were dirty and the paint was chipped. The bathroom had a shower (no tub) and the seam around the bottom was disgustingly dirty and needed to be scrubbed and resealed.
On the positive side, the bed was very comfortable and the location across the street from the water was good. The morning breakfast was fine, although they don't have nearly enough space for the number of people.
We will find another hotel for our next stay in Traverse City.

  • Stayed: November 2011, travelled as a couple
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Thank Traveller51048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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724 - 730 of 789 reviews

Reviewed 29 October 2011

We wanted a little trip to see the autumn colours in northern Michigan, and decided to visit Traverse City instead of the more expensive Mackinac Island resorts. The Hampton Inn was right across from the lake, and we took
a few lovely driving tours in the area. This Hampton Inn was different from others with a lot of dark wood trim
in the room. The room was spacious, the bed wonderful, and the hotel very quiet. An excellent choice in
Traverse City.

  • Stayed: September 2011, travelled as a couple
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1  Thank nannyOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2011

This Hampton is what we would expect from a Hampton.
Rooms are nice with a built in desk. Free wireless is great. The room was clean and fresh. The bathroom is a decent size. The air conditioner ran quietly.
We happened to be there when high winds came thru and the electricity went out during the night. In the morning, the staff made every effort to see that the guests were taken care of. They met us with flashlights and walked us through the breakfast area. They went above and beyond.
It is a little ways out of town and would be more convenient if it were nearer to the downtown, but that certainly isn't a deal-breaker. It's nice that it's directly across from a park area and the lake.
Would we stay here again? You bet!

  • Stayed: September 2011, travelled with family
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Thank letstravel52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2011

We recently were in Traverse City to celebrate our 25th wedding anniversary and stayed at the Hampton Inn. Speedy checkin. We were very impressed with the cleanliness of the room. Bed was comfortable but the pillows were a little too soft. We enjoyed the full breakfast and all the other amenities including all day free coffe offered in the lobby. Conveniently located to all that Traverse City has to offer.

  • Stayed: October 2011, travelled as a couple
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Thank dawn d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2011

Our room was beautiful and very comfortable. We would have loved to stay longer. Everything was as we've come to expect from a Hampton Inn. The room was impeccably clean and the beds very comfortable. We will choose this hotel again if we are in the area.

  • Stayed: October 2011
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Thank 3hapitravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2011

The good: We were pleasantly surprised with the facilities in this hotel. Everything felt new. The rooms and bathroom were very clean and nicely done. Hallways and elevators were well maintained. According to one of the staff it was renovated 3 years ago.

The so-so:
Check in - I understand that things can get busy during check-in but it was not that busy when we checked in. The lady behind the counter acted impatient with my questions. Parking was limited because 3/4th of the lot was barricaded as they were seal coating the rest. This became inconvenient at first as guests arriving did not know where to go park. The employee seemed to expect that we knew where to go to park. It would have been nice if they warned me that parking was temporarily inconvenient due to the pavement project. My 2 cents is that especially hotel employees, customer service should be over the top since after all it is a hospitality industry.

Breakfast - Breakfast was good overall but the scrambled steak and eggs tasted greasy. I was also hoping there was an egg substitute for those watching their cholesterol but wanted to eat eggs. Otherwise, all other food was fine.

If not for the above experience, I would have rated this hotel 5 stars.

  • Stayed: October 2011, travelled as a couple
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Thank frogtog2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2011

The hotel is situated on the major road right through the heart of town and the beach is right across the street.
The staff were very helpful. The rooms very clean. Breakfast area was adequate even though the hotel was booked solid. Traverse City area has so much to offer we spent three nights here and could have spent much more.

  • Stayed: September 2011, travelled as a couple
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1  Thank wanderingwonders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Traverse City

Address: 1000 US 31 North, Traverse City, MI 49686
Phone Number:
Region: United States > Michigan > Grand Traverse County > Traverse City
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Traverse City
#8 Business Hotel in Traverse City
Price Range: $99 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Traverse City 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to the Hampton Inn Traverse City hotel, set in the heart of Traverse City, an area which features over 180 miles of beautiful Lake Michigan shoreline and 149 lakes. In our area, you'll find great train rides, beaches, museums, skiing, shopping, wineries and golf. Visit the freshwater beaches of Sleeping Bear Dunes National Lakeshore— the sand and clear water will amaze those who've only known saltwater beaches.Venture to Old Mission Village, founded by a missionary in 1839. Still an active community, the village retains many of the original structures, including a general store, Congregational church and mission house.Stay in a warm, comfy guest room at this Traverse City hotel, and enjoy a great night’s sleep on a clean and fresh Hampton bed®. Start each day refreshed with Hampton’s free hot breakfast or simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday for a quick, healthy meal to go. Swim laps in the hotel’s large indoor swimming pool or work out in the fitness center with a range of cardio machines. Stay on top of work in the business center, fully equipped with printing, faxing and photocopying services. ... more   less 
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Also Known As:
Hampton Inn Traverse City Hotel Traverse City
Traverse City Hampton Inn
Hampton Inn Traverse City Michigan

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