We actually had a family dinner out during Covid.
West Day Beach installed plastic igloos around their heated courtyard pool.
We had a nice dinner, good service and the kids were able to swim afterwards.
This is one place to take a break from Covid in TC...,,,.
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The hotel is currently going through a major renovation, our room was nice. The bathroom is still awaiting an upgrade but it was clean. The location is great. The biggest problem is the staff did nothing to enforce mask mandates which is concerning. Twice I went by the front desk and the worker there had her mask on her chin. Is it a nice hotel? Yes but if you are at all concerned about your health don’t stay here.
Dear Amanda,
Thank you for taking the time to review us on TripAdvisor. I am delighted that you enjoyed your stay with us, and appreciate you noting the areas for improvement.
Regarding your concerns of mask compliance; We will review our policy with our entire team to ensure mask compliance across all departments. Thank you for bringing this to our attention, as this means other guests may have the same perception.
We hope to see you again soon, as I am sure you will be pleased with the added amenities and additional touches we have planned.
Best Regards,
Michael Scandariato
General Manager
231.421.2120
Truly perfect. We brought our dog, had a view, swam in the heated pool, and loved the heated igloos. Looking to come back next month with some friends! Everything was so cozy. They have a designated dog spot too and not too far from the rooms to walk too. Super clean!
Dear Larissa,
Thank you for the great feedback! I'm glad your four legged friend enjoyed their stay as well. Our heated outdoor pool, igloos, and cozy lobby lounge sure do make for the perfect Winter escape.
We look forward to seeing you next month.
Best Regards,
Michael Scandariato
General Manager
231.421.2120
The lounge has a massive fireplace with comfy couches and leather chairs that look out over the Bay. We spent several hours here just reading. They have igloos surrounding the heated outdoor pool and will deliver carryout there for dining. Did I say heated outdoor pool? Yes! Beds were comfy, pillows perfect, towels fluffy, walk-in shower. Great location to all TC and area. Short walk into town. Wonderful staff.
Dear MerryKerry,
Thank you for the wonderful five star review! I am delighted that you recognize the effort our team has put forth to create the perfect Winter escape during these challenging times. Be sure to visit us again this Summer, as we plan on launching our new fine dining restaurant concept, Artisan, this June. It is sure to be the premiere waterfront dining experience in Traverse City.
Best Regards,
Michael Scandariato
General Manager
231.421.2120
The igloos and the super heated outdoor pool just made winter a lot more fun. We had a delicious lunch in our igloo, great service and a ton of fun in general. We will be back (and have already visited twice )
Dear Jennifeelip,
Thank you for the five star review! We are glad that you enjoyed our newest amenities. At the moment, there's no better place in Traverse City to enjoy a safe retreat during this December lockdown. We appreciate the support, and we will see you when you return!
Best Regards,
Michael Scandariato
General Manager
231.421.2120
We loved our stay! Room was clean, beds were great ! Indoor and outdoor pools,sauna, and hot tub were clean. They have a small Resturant and bar. Your right on the bay. Beautiful area to sit and watch the fire, play games and relax
Walking distance to downtown. Central to all winery's , golf courses, casinos. You can take in all the beauty that this part of Michigan has to offer.
We will be back again..Five Stars
Dear Mrsgoochie,
Thank you for taking the time to provide us with feedback. I'm glad that you enjoyed your stay with us. As you mentioned, our location cannot be beat, and we have all the amenities that make for a great getaway, especially during these difficult times. We hope to see you again soon!
Best Regards,
Michael Scandariato
General Manager
231.421.2120
